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Experience Level
Manager
Qualifications
Preferred Qualifications:Bachelor’s degree in Computer Science, Engineering, Operations, or a related discipline.4+ years of experience in team leadership or enhancing operational/technical processes. Strong analytical and problem-solving capabilities, particularly in SQL, with a keen attention to detail. Experience in building systems, processes, and teams across diverse customer segments or product lines. A practical background in quality assurance, software development, or premier management consulting. Demonstrated ability to take initiative in cross-functional technical settings. Desirable Attributes:Master’s degree in Computer Science, Engineering, Operations, or a relevant field. Experience within AI/ML services. Background in a rapidly growing, less-structured startup environment. Proven experience in team building from the ground up.
About the job
At Scale AI, we are seeking a Quality Lead II who will be instrumental in guaranteeing exceptional data quality within our Generative AI initiatives. You will serve as the primary authority on the data effectiveness we deliver to our clients. This pivotal role involves holding delivery teams accountable across our most impactful projects, tackling intricate quality challenges directly, and guiding teams through strategic initiatives that foster reliable and scalable operations throughout the organization.
Your Responsibilities:
Lead and cultivate a team of quality control specialists.
Collaborate with delivery teams to interpret customer requirements and enhance quality standards.
Manage daily operations, including workload distribution and insightful reporting.
Establish and maintain scalable best practices.
Initiate and drive projects that enhance quality, efficiency, and customer satisfaction.
About Scale AI
Scale AI is a leading provider of data solutions for AI applications. Our mission is to empower businesses by delivering high-quality data that drives impactful AI models. We thrive on innovation and are dedicated to maintaining the highest standards of data quality.
Full-time|$104K/yr - $130K/yr|On-site|San Francisco, CA; New York, NY
Scale AI is seeking a dedicated Quality Lead to guarantee exceptional data quality across our innovative Generative AI initiatives. In this pivotal role, you'll collaborate closely with Scale's Delivery teams to streamline the Quality Team's operations, ensuring that our clients receive only the highest standard of data. Your Responsibilities:Lead and nurtur…
Full-time|$112K/yr - $189K/yr|On-site|San Francisco, CA; New York, NY
Join Scale AI's rapidly expanding Generative AI division, a pioneering unit that has experienced unprecedented growth in under a year. As the Strategic Projects Lead (SPL), you will spearhead initiatives projected to generate over $XXM in new revenue. This dynamic role requires versatility, as you will operate in multiple capacities, including Operator, Product Manager, and customer-facing Engagement Manager. The ideal candidate will possess a robust entrepreneurial spirit, thrive in detail-oriented tasks, and be passionate about delivering transformative solutions that catalyze rapid career advancement.
Full-time|$134.4K/yr - $168K/yr|On-site|San Francisco, CA; New York, NY
At Scale AI, we are seeking a Quality Lead II who will be instrumental in guaranteeing exceptional data quality within our Generative AI initiatives. You will serve as the primary authority on the data effectiveness we deliver to our clients. This pivotal role involves holding delivery teams accountable across our most impactful projects, tackling intricate quality challenges directly, and guiding teams through strategic initiatives that foster reliable and scalable operations throughout the organization. Your Responsibilities:Lead and cultivate a team of quality control specialists.Collaborate with delivery teams to interpret customer requirements and enhance quality standards.Manage daily operations, including workload distribution and insightful reporting.Establish and maintain scalable best practices.Initiate and drive projects that enhance quality, efficiency, and customer satisfaction.
Full-time|$200K/yr - $275K/yr|On-site|San Francisco
Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are innovating comprehensively. By harnessing advanced agentic AI, a robust enterprise platform, and extensive industry expertise, we are transforming the future of critical knowledge work.This is an extraordinary opportunity to contribute to a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, exceptional product-market alignment, and the backing of esteemed investors, we are rapidly scaling and creating a new category in real-time. The challenges are ambitious, the standards are high, and the potential for growth — personally, professionally, and financially — is unparalleled.Our team is intelligent, driven, and passionately committed to our mission. We operate swiftly, with intensity, and take true ownership of the challenges we face — from initial ideation to long-lasting results. We engage closely with our customers, from leadership to engineering, working collaboratively to resolve real issues with urgency and care. If you flourish in uncertainty, strive for excellence, and aspire to help shape the future of work alongside colleagues who elevate the standard, we welcome you to join us in building something exceptional.At Harvey, we are scripting the future of professional services today — and we’re just getting started.Role OverviewWe are in search of a Technical Program Manager, Quality and Reliability to lead cross-functional initiatives aimed at enhancing quality, reliability, and operational excellence at Harvey. You will be the key steward of Harvey’s product quality, collaborating closely with Engineering, Product, and Operations teams to identify and rectify critical gaps in test coverage, release safety, incident management, and system observability. You will uncover reliability risks and work with Platform teams to implement broad improvements, focusing on establishing repeatable and scalable reliability frameworks as Harvey experiences hyper-growth.Your ResponsibilitiesOversee end-to-end release management, ensuring timely, high-quality product launches through seamless coordination across all teams in a dynamic environment.Introduce and uphold change safety standards, including risk assessments, rollback procedures, feature flags, and bug bashes to minimize regressions and customer impact.Drive horizontal reliability initiatives aimed at enhancing test coverage, observability, and incident response preparedness.Establish, track, and report on reliability metrics (e.g., change failure rate, MTTR, SLI), propelling a culture of continuous improvement.
Full-time|$84K/yr - $105K/yr|On-site|San Francisco, CA
Role Overview Scale AI is hiring a Robotics Quality Lead Associate in San Francisco, CA. This position takes responsibility for the quality of data collection during assigned shifts in the robotics lab. The role focuses on training data collectors, maintaining high standards, and supporting ongoing process improvements. Main Responsibilities Organizational Leadership: Guide all collection roles during the shift, offering tactical direction and support. Champion employee experience by turning feedback into practical improvements for ergonomics, engagement, and satisfaction. Operational Excellence & Metric Accountability: Oversee shift-level quality metrics, including Scene and Demonstration assignments. Work with Robotics Operations Diversity and Quality Leads to streamline data collection with minimal overhead. Build understanding of customer needs to help the team meet expectations. Advanced Data Analysis & Problem Solving: Analyze quality, diversity, and distribution data to spot trends and inform decisions. Lead Root Cause Analysis to address operational issues and put preventive measures in place. Stakeholder Collaboration: Coordinate with Quality Management, Engineering, and Maintenance teams to ensure smooth shift transitions and aligned efforts. What Success Looks Like Consistent delivery of high-quality data collection during assigned shifts Well-trained, engaged data collection team Effective collaboration with cross-functional partners Proactive identification and resolution of process issues
As a Program Manager in Quality at mercor, you will play a pivotal role in enhancing our quality assurance processes. You will lead cross-functional teams to ensure compliance with industry standards and drive initiatives that elevate product quality. Your expertise will be vital in executing strategic projects aimed at continuous improvement.
Full-time|$109.6K/yr - $137K/yr|On-site|San Francisco, CA
Role Overview The Robotics Quality Lead I at Scale AI oversees facility performance during assigned shifts in San Francisco, CA. This position focuses on aligning people, robotics, and data to meet operational standards. The lead fosters a culture of high performance, professional development, and ongoing improvement. Key Responsibilities Organizational Leadership Provide both strategic and hands-on oversight for all shift roles, including Operations Specialists, Technicians, and Data Collectors. Champion the employee experience by identifying staff needs and turning feedback into practical changes that improve workplace ergonomics and engagement. Deliver structured 1:1 coaching sessions, offer performance feedback, and help team members outline career development plans. Operational Excellence and Metrics Take responsibility for shift-level results in Safety, Quality, Productivity, and Cost. Work closely with the Robotics Technical team to maximize equipment uptime. Act as the main escalation point for operational issues, ensuring quick resolutions that keep data collection on track. Oversee labor planning and headcount allocation to deploy team members effectively for daily targets. Data Analysis and Problem Solving Analyze shift performance data to spot trends and outliers, turning raw figures into clear, actionable insights. Lead formal Root Cause Analysis processes, such as 5-Whys and Fishbone, to address operational issues and introduce preventive measures for long-term stability. Collaboration Work with Quality Management, Engineering, and Maintenance teams to coordinate efforts and ensure smooth shift handovers, maintaining accurate information flow between leadership groups.
Full-time|$154K/yr - $193.6K/yr|On-site|San Francisco, CA; New York, NY
At Scale AI, we're at the forefront of developing reliable AI systems that empower organizations to make pivotal decisions. Our dedicated product marketing team is entrusted with crafting and executing innovative strategies that enhance awareness and encourage adoption of Scale’s offerings.We prioritize understanding our customers’ needs and challenges, ensuring their feedback shapes our product development and communication. Our collaborative efforts with product, engineering, research, sales, communications, and the wider marketing team strive to deliver a seamless customer experience across all platforms.This pivotal role focuses on Scale’s Generative AI data products, which fuel the foremost AI laboratories worldwide. As one of the largest providers of high-quality AI training data, we have established our reputation through speed, superior quality, groundbreaking research, and an expanding array of multimodal data capabilities.In a rapidly evolving market, we seek a proactive marketer who can refine our narrative and create strategic playbooks that engender trust within the AI community. The ideal candidate will blend strategic insight with hands-on execution.
Full-time|On-site|Atlanta; Boston; Charlotte; Chicago; Dallas; Los Angeles; New York; San Francisco
The AI Quality Associate role at Accordion centers on testing and improving AI models. This position supports the reliability and accuracy of AI solutions by applying structured evaluation methods and working closely with colleagues from different specialties. Main responsibilities Test and assess AI models to identify strengths and areas for improvement Work with cross-functional teams to refine algorithms Contribute to ongoing development and enhancement of AI solutions Location This position is available in several cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.
Full-time|$180K/yr - $240K/yr|On-site|San Francisco Bay Area
About Retell AI Retell AI builds voice AI technology for call centers, helping thousands of companies handle sales, support, and logistics calls with AI voice agents. Since launching 18 months ago, the company has grown annual recurring revenue from $5M to $50M, backed by investors including Y Combinator and Alt Capital. Our Mission By 2026, Retell AI aims to deliver a customer experience platform powered entirely by AI. The vision goes beyond basic automation: intelligent agents will take on roles as frontline workers, quality assurance analysts, and managers, improving customer interactions while reducing the need for ongoing human involvement. Recognition Ranked among the top 50 AI applications by a16z (a16z List) #4 on Brex's Fast-Growing Software Vendors of 2025 (Brex Benchmark) High placement on the Leana AI Leaderboard Working at Retell AI The team is expanding quickly and welcomes those who want to solve tough problems and help shape the future of voice AI. Retell AI is based in the San Francisco Bay Area and continues to grow as one of the industry's fastest-moving startups.
Join Cloudflare as the Program Lead for our innovative initiative, Cloudflare for Students. In this dynamic role, you will be at the forefront of empowering the next generation of tech leaders through educational programs and resources. You will collaborate with educational institutions and organizations to create meaningful partnerships that enhance student learning experiences in the field of technology.Your responsibilities will include developing and implementing strategies to engage students, overseeing program operations, and evaluating the impact of our initiatives. If you are passionate about education and technology and have a track record of leading successful programs, we want to hear from you!
Full-time|Hybrid|San Francisco, California, United States
Why join usAt Brex, we are at the forefront of the AI-powered spending revolution. Our platform integrates corporate cards, banking, and global payments with intuitive software for travel and expenses, empowering businesses to manage their spending confidently. We proudly serve tens of thousands of clients, from innovative startups to established enterprises like DoorDash, Flexport, and Compass, helping them to take control of their finances, reduce costs, and enhance operational efficiency on a global scale.Joining Brex means pushing your boundaries, questioning norms, and collaborating with some of the most talented individuals in the industry. We are dedicated to fostering a diverse and inclusive workplace, where your potential is limited only by your imagination. We provide the tools, resources, and support necessary for you to advance your career.AI at BrexOur AI Engineering team is transforming financial management by embedding intelligent, autonomous systems into the Brex platform. We create AI agents capable of not just providing insights but also making decisions, optimizing spending, and managing workflows in real-time. By integrating proprietary financial data with our product and platform infrastructure, we simplify complex financial operations into seamless automated experiences, setting a new benchmark for modern financial practices.What you’ll doIn your role as an Engineering Program Manager, you will spearhead coordination across engineering, product, infrastructure, security, legal, and finance teams as we develop AI-driven products. You will be responsible for managing cross-functional execution of our AI initiatives, ensuring that complex, multi-team projects are delivered effectively.Your mission will be to clarify ambiguity, organize workflows across various teams, and ensure accountability. You will translate strategic goals into structured plans with precise objectives, timelines, and decision documentation. Your role will also involve unblocking stalled initiatives, escalating issues when needed, and ensuring that teams adhere to their commitments—all while allowing our senior engineers to focus on their core work without the distraction of program management.If you thrive in dynamic environments and are passionate about enforcing operational excellence while driving projects to completion, this position is perfect for you.Where you’ll workThis position is based in our San Francisco office, which operates in a hybrid model, combining the collaborative energy of in-person work with the flexibility of remote options.
Full-time|$118.8K/yr - $189.8K/yr|Hybrid|San Francisco - Hybrid
Join Headspace as an AI Enablement Program Manager: At Headspace, we are pioneering an AI-first operating model centered around member safety, privacy, and impactful business outcomes. We are seeking a proactive AI builder and adoption champion—someone who is curious, product-focused, and adept at transforming complex challenges into effective workflows, tools, and results across the organization. In the role of AI Enablement Program Manager, you will spearhead company-wide AI adoption from inception to execution: establishing structured intake and prioritization processes, transitioning pilot projects to full-scale production, equipping teams with essential playbooks and training, and ensuring smooth governance for initiatives. Your influence will span all teams at Headspace as you cultivate a culture of experimentation and scalable adoption through enablement, advocacy, and hands-on implementation. Your fearless, contrarian spirit will allow you to challenge existing norms, conduct insightful experiments, and remove obstacles for teams while adhering to responsible AI guidelines. Contribute to the development of AI agents that empower our teams to #make-the-mission-matter.
At Browserbase, we are revolutionizing web browsing capabilities for AI-driven applications. Our innovative headless browser infrastructure enables seamless automation for interactions with websites, form submissions, and user action replication.As a rapidly growing Series B startup, we achieved an impressive 5x revenue growth in 2025 and continue to expand aggressively. Supported by prestigious investors like Kleiner Perkins, CRV, and Notable Capital, our dynamic team is dedicated to realizing our CEO's vision of empowering the best AI tools and automating web experiences for everyone.About the RoleWe are thrilled to welcome our inaugural Demand Generation Lead to spearhead our enterprise pipeline strategy. This pivotal role combines strategic planning and execution, allowing you to design, implement, and optimize comprehensive programs aimed at engaging our technical buyers and generating high-quality enterprise leads.You will oversee the entire marketing lifecycle, from generating initial awareness to facilitating seamless sales handoffs, while collaborating with Product Marketing, Sales, and Field Marketing teams to create an unparalleled buyer journey that technology cannot replicate.Key ResponsibilitiesPipeline Ownership: Collaborate with the Head of Growth and Head of Sales to manage and strategize the pipeline function. Expect substantial resources to build a scalable operation as we grow.Campaign Management: Conceptualize, execute, and refine end-to-end demand generation campaigns targeting enterprise prospects, current self-service customers, and existing clients through multi-channel strategies.Lifecycle Marketing: Focus on lifecycle marketing initiatives, including email nurture programs, webinars, and targeted content campaigns.RevOps Collaboration: Work alongside our exceptional RevOps agency to implement lead qualification criteria and lifecycle processes, ensuring a smooth transition and ownership.Continuous Experimentation: Stay abreast of B2B marketing trends and best practices, continually evolving our strategy and fostering a culture of experimentation.
Full-time|$168K/yr - $203K/yr|On-site|United States
Airbnb, Inc. is seeking a Programs and Business Operations Lead based in the United States. This role is part of the Chief Business Officer organization and plays a key part in Airbnb’s efforts to grow and expand internationally. The work extends beyond accommodations, focusing on high-quality stays, unique experiences, and new services that enhance Airbnb’s presence in local markets. Role overview The Programs and Business Operations Lead supports regional business goals by collaborating with leaders and teams across different functions. The position involves partnering with the Director of Regional Business Operations and Growth to drive initiatives that address the evolving needs of both hosts and guests. What you will do Collaborate with cross-functional teams to achieve regional objectives, working closely with leadership. Lead planning, execution, and assessment of projects that span multiple business areas. Responsibilities include defining challenges, proposing solutions, and managing dependencies among stakeholders. Organize and run operational meetings to ensure projects remain on track. Teams involved include field operations, marketing, product, and legal. Apply data analysis and analytical tools to develop insights that shape business strategy. Reporting structure This position reports directly to the Director of Programs and Business Operations.
Join our innovative team at sia as a Generative AI Consultant in the heart of San Francisco. We are looking for passionate individuals who are eager to leverage the power of artificial intelligence to drive transformative solutions. In this role, you will work collaboratively with cross-functional teams to develop and implement advanced AI models that enhance business processes and unlock new opportunities.
About Our TeamAt OpenAI, we are dedicated to developing cutting-edge AI systems that enhance human capabilities and revolutionize the way work is accomplished. Our Go-To-Market (GTM) organization plays a critical role in delivering these innovations to our clients, fostering adoption, maximizing usage, and ensuring lasting value.We are excited to announce the search for our inaugural Sales Programs Lead, a pivotal role that involves establishing this function from the ground up. Situated within the GTM Strategy team, you will be tasked with pinpointing effective strategies to accelerate growth and transforming those insights into scalable programs that enhance pipeline generation, improve conversion rates, and boost sales productivity.This role is high-impact, bridging both strategic and tactical elements. You will collaborate directly with GTM leadership to assess business performance, prioritize key opportunities, and create the systems necessary for organizational scaling.ResponsibilitiesOperate at the core of the GTM organization, collaborating with Sales, Marketing, Product, and Operations to identify gaps in pipeline generation, deal progression, and seller effectiveness.As the first member of the Sales Programs team, you will shape the function: deciding where to invest, how to prioritize, and how to measure success. You will translate complex business challenges into structured programs and ensure their effective execution and scaling.Key ActivitiesIdentify and prioritize high-impact growth initiatives across pipeline generation, conversion enhancement, and sales productivity.Collaborate with GTM leadership to define priorities and translate business objectives into actionable program strategies.Design and implement programs that stimulate pipeline creation, expedite deal cycles, and enhance win rates.Convert strategic priorities into structured, actionable, and repeatable initiatives.Oversee program success from inception to completion, including defining metrics, monitoring performance, and ensuring accountability.Lead cross-functional initiatives involving Sales, Marketing, Product, Enablement, and Operations.Align senior stakeholders on priorities, timelines, and desired outcomes while skillfully managing ambiguity and trade-offs.Develop and refine the operational framework for sales programs, establishing processes, frameworks, and feedback mechanisms.
About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding in healthcare through our innovative AI-powered platform. We specialize in transforming medical conversations into structured clinical notes in real-time, enabling clinicians to prioritize patient care. Our enterprise-grade technology seamlessly integrates with electronic medical records (EMRs) to ensure accuracy and trust in AI-generated summaries.As pioneers in generative AI for healthcare, we are setting the industry benchmarks for responsible AI deployment across health systems. Our diverse team consists of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers united in their mission to empower patients and make healthcare more comprehensible. We have offices located in San Francisco's Mission District, New York's SoHo neighborhood, and East Liberty in Pittsburgh.The RoleJoin us as an AI Platform Engineer, where your work will significantly impact the healthcare sector. You will collaborate with a multidisciplinary team of researchers, clinical scientists, and product engineers to design and develop the runtime, orchestration engine, and evaluation platform necessary for agentic orchestration and LLM-driven workflows.What You’ll DoCreate GenAI systems that transform LLMs into composable, reliable tools, utilizing retrieval, tool use, agentic reasoning, and structured outputs.Develop a highly reliable and scalable agent runtime that includes orchestration, shared state and memory, tool-calling interfaces, and scheduling focused on cost, latency, and quality.Build secure, sandboxed environments for agent actions and code, optimizing for cold start, isolation, and observability.Deliver unified interfaces for multiple model sizes and providers; integrate with open tool ecosystems such as MCP-style connectors.Create an evaluation platform for both online and offline assessments, A/B testing, safety checks, and regression gates that enhance agent reliability over time.Collaborate with Research to bring new agent capabilities from prototype to production.What You’ll BringDemonstrated experience in building agent applications with tool-calling, context engineering, and related technologies.Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.Familiarity with generative AI technologies and their applications in healthcare.
Full-time|$180K/yr - $225K/yr|On-site|San Francisco, CA; New York, NY
About Scale AIAt Scale AI, we are dedicated to accelerating the advancement of AI technologies. For over eight years, we have been a frontrunner in AI data solutions, driving groundbreaking developments in areas such as generative AI, defense systems, and autonomous vehicles. Following our recent Series F funding, we are committed to expanding access to frontier data, paving the way toward Artificial General Intelligence (AGI), while enhancing our model evaluation capabilities for both corporate and governmental clients.About Data EngineOur Generative AI Data Engine fuels the world's most sophisticated language models and generative systems through exceptional Reinforcement Learning with Human Feedback (RLHF), human data creation, model assessment, safety measures, and alignment strategies. The data we generate is pivotal in shaping how humanity interacts with AI.Our ApproachDuring the interview process, candidates may be considered for positions across various teams within the Generative AI Engineering division, depending on their interests, skills, and organizational needs. Potential teams include Allocation, Growth, Frontier Data, Trust & Safety, Pay, Operator, or Tasking Experience. Together, these teams drive Scale’s AI data operations—from developing impactful datasets that expand LLM capacities to refining contributor engagement and ensuring data integrity through advanced safety and security protocols. They operate at the intersection of machine learning, operations, and analytics to guarantee the delivery of high-quality data at scale.
Role overview Pano AI seeks a Senior Technical Program Manager - Operations to join the team in San Francisco, California. This position plays a key role in shaping operational strategies and guiding cross-functional teams to deliver impactful projects. The focus is on refining processes and driving greater efficiency across the organization. What you will do Coordinate and lead teams from different departments to achieve project objectives Manage operational projects from initial planning stages through to completion Spot opportunities to streamline workflows and enhance efficiency Use technical program management skills to address operational challenges Requirements Background in managing technical programs within operational settings Strong collaboration skills with diverse stakeholders Demonstrated success in delivering projects and improving processes
