About the job
About Eucalyptus
At Eucalyptus, we are dedicated to making good health last a lifetime. With over a billion individuals affected by obesity globally, we strive to combat preventable chronic conditions by providing superior long-term care.
Eucalyptus is the driving force behind Juniper, a leading weight-management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and comprehensive care from healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research validates that our holistic approach significantly enhances patient weight loss during their treatment with Juniper, achieving results that are four times greater than traditional methods.
- Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, with over $100M raised from prominent investors including BOND, NewView, Blackbird, and Airtree.
- Assisted over 350,000 patients managing obesity across five markets.
- Secured a selective NICE endorsement to offer services to the NHS.
- Customized our services for thousands of patients in Germany and Japan.
About the Role (Your Responsibilities)
As a Quality Specialist, your role is essential in guaranteeing that our patients receive empathetic and high-quality support as we expand. You will collaborate with key stakeholders and frontline operations to maintain care standards, extract insights from patient interactions, and foster continuous improvement in patient support processes. This position reports to the Senior Operations Manager for Juniper Australia.
- Conduct audits of patient support interactions (email, live chat, calls) with a focus on quality, tone, and compliance with internal standards.
- Generate weekly quality assurance reports for Team Leads, detailing quality scores, trends, and specific coaching or training recommendations.
- Analyze quality assurance results and support metrics (e.g., ticket quality, error rates, patient satisfaction) to identify trends and suggest actionable improvements.
- Maintain and enhance macros and templates for communication.
