Real Time Analyst

PlataMexico

On-site Full-time

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Experience Level

Experience

Qualifications

Over 3 years of experience in contact centers, utilizing technologies such as CRM, Avaya, IEX, Nice, InContact, or similar. Proficiency in data analysis and reporting. Strong problem-solving skills and ability to work collaboratively with teams. Excellent communication skills in both English and Spanish. Experience with tools like Superset and Tableau is a plus.

About the job

Plata is a cutting-edge digital financial services and technology company aiming to be the top choice for financial services in the Mexican market. We provide our clients with comprehensive financial solutions rooted in inclusion, simplicity, convenience, trust, and security.

Founded in 2022 by seasoned executives and investors who have developed some of the most innovative and successful solutions in the global digital banking industry, Plata is on a mission to transform financial accessibility.

We are seeking a Real Time Analyst to ensure the efficiency and effectiveness of customer outreach through monitoring, validation, and optimization of databases, guaranteeing compliance with KPIs and ongoing improvement in dialing strategies.

Additionally, you will manage and optimize our CRM system, generate real-time performance reports, and coordinate operational strategies with key teams to maximize conversion rates and productivity.

About Plata

Plata is a pioneering digital financial services firm dedicated to creating accessible and innovative financial solutions for everyone. Our team, comprised of industry experts, focuses on delivering trust and safety in every transaction, making financial services simpler and more convenient for all Mexicans.

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