About the job
As the Recruitment Operations Manager, your primary responsibility will be to oversee the daily operational functions of the recruitment process, while efficiently managing your workload. You will play a key role in coaching and supporting your team, collaborating closely with stakeholders and leadership. This position entails providing guidance and support to a talent acquisition team to achieve deliverables, objectives, and key performance indicators.
Reporting directly to the Head of Recruitment Operations, you will be instrumental in implementing best practices across recruitment operations, embodying the Allegis Global Solutions brand in every interaction.
Your key responsibilities include:
- Articulating the recruitment process and its benefits to key stakeholders, including updates on process changes, new initiatives, and additional service offerings.
- Analyzing recruitment trends and results to inform future recruitment strategies, enhance compliance, and mitigate risks.
- Managing your own requisition load while continuously adding value to your area of responsibility and the overall account.
- Ensuring recruitment services are delivered in alignment with the ‘AGS Way’, facilitating smooth collaboration between onsite and offshore resources.
- Overseeing and participating in annual onsite and offsite internship and cohort recruitment activities.
- Ensuring the team is well-informed about the contractual recruitment delivery process, including in-scope activities, service level agreements (SLAs), mandatory recruitment stages, and team responsibilities.
- Maintaining relationships with assigned third-party service providers.
- Monitoring service delivery against contractual terms and managing out-of-scope service requests.
- Recruiting, onboarding, and training new team members as necessary.
- Collaborating with AGS subject matter experts to prepare and present regular and ad hoc business review reports.
- Assisting with periodic invoicing activities.
- Regularly reviewing individual team members' professional development to support potential growth opportunities.
- Acting as the primary point of escalation for key stakeholders during critical needs and taking ownership of the quality of the overall recruitment service delivery.
