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Regional Manager - South | Retail Operations

DCK GroupSwindon, Swindon, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsProven experience in retail management, particularly in a regional capacity. Strong analytical skills and a commercial mindset. Exceptional leadership and coaching abilities. Excellent communication and interpersonal skills. Ability to travel frequently within the region.

About the job

About DCK Group

DCK Group partners with leading retailers and high street fashion brands such as M&S, River Island, Next, and Tesco. The company specializes in fashion jewellery and operates across the UK and Southern Ireland.

Role Overview

The Regional Manager - South oversees retail operations across the southern UK and Southern Ireland. This is a permanent, full-time position based in Swindon, requiring frequent travel between stores in the assigned region. A valid driving license and access to a personal vehicle are required for this role.

The Regional Manager treats the region as a standalone business unit, driving commercial results, developing Area Managers, and ensuring consistent brand, customer service, and operational standards. This position plays a key part in turning company strategy into practical regional action and building leadership strength for long-term growth.

Key Responsibilities

Commercial Performance

  • Meet or exceed regional sales targets.
  • Review performance data to spot trends, risks, and opportunities.
  • Develop and implement action plans to address underperformance.
  • Oversee the rollout of promotions, initiatives, and trading priorities.

People Leadership & Development

  • Lead, mentor, and support Area Managers.
  • Promote a sales-focused culture through strong leadership and commercial insight, always prioritizing customer experience.
  • Strengthen leadership capability across the region.
  • Drive talent development and succession planning.
  • Handle leadership and performance issues promptly and effectively.

Operational Excellence

  • Ensure compliance with company processes, policies, and standards.
  • Maintain consistency in store operations throughout the region.
  • Improve efficiency and working practices.
  • Manage risk, governance, and compliance responsibilities.

Customer & Brand Delivery

  • Champion high standards for customer experience.
  • Ensure strong visual merchandising and accurate brand representation.
  • Maintain consistent service across all store locations.

Strategic Execution

  • Translate company strategy into clear regional goals.
  • Lead and support change initiatives within the region.
  • Communicate direction and expectations clearly to teams.

About DCK Group

DCK Group stands as one of the foremost fashion jewellery companies globally, partnering with a wide array of prestigious retailers and high street fashion brands. We pride ourselves on creating distinctive jewellery experiences that resonate with customers and elevate retail environments.

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