Regional Operations Manager

Indie CampersHamburg, Hamburg, Germany

On-site Full-time

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Experience Level

Manager

Qualifications

Ideal candidates will possess a strong background in operational management, demonstrated leadership capabilities, and a commitment to excellence in customer service. A passion for travel and campervans is a plus!

About the job

ABOUT US

At Indie Campers, we are revolutionizing the road travel experience by providing an unparalleled campervan marketplace. Our mission is to make road trips accessible for everyone, with a fully digital booking platform and a customer-centric approach. We proudly serve over 300,000 travelers from more than 170 countries, offering over 1 million nights on the road.

We specialize in short-term RV rentals, long-term subscriptions, and the option to purchase our campervans. As a fast-growing, tech-driven company, we are in search of exceptional talent to help shape the future of road travel.

THE ROLE

We are seeking a motivated Regional Operations Manager to oversee operations across multiple depots. Your role will involve ensuring high service standards, optimizing fleet performance, and enforcing consistent execution of standard operating procedures (SOPs). You will coach Depot Leaders and drive operational excellence, reporting directly to the Regional Director.

WHAT YOU WILL DO:

Lead and mentor Depot Leaders across various locations
Enhance operational performance and elevate customer satisfaction
Guarantee compliance with SOPs and service consistency
Monitor key performance indicators (KPIs) and implement improvement strategies
Manage P&L, budgeting, and cost control initiatives
Collaborate closely with Central Operations, Finance, and Human Resources
Travel frequently (up to 50%) to support depot teams

WHO WE ARE LOOKING FOR:

7-10 years of experience in hands-on operational roles (e.g., car rental, logistics, retail, hospitality)
3-5 years in leadership positions managing multiple locations or high-volume depots
Demonstrated capability in managing depot financials, including budgeting, cost control, and supplier relationships
Excellent communication skills with fluency in English (and local language if applicable)
A valid driver’s license and willingness to operate campervans
A pragmatic, solution-oriented mindset with the ability to lead teams in dynamic environments
Availability to work on weekends and holidays as needed
Genuine interest in our product and eagerness to learn the technical aspects of campervans

Bonus points for:

Additional relevant experience or skills

About Indie Campers

Indie Campers is the premier campervan marketplace dedicated to making road trips accessible to all. With innovative digital solutions and a strong focus on customer satisfaction, we have transformed the way people travel, accommodating over 300,000 travelers worldwide.

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ABOUT US At Indie Campers, we are revolutionizing the road travel experience by providing an unparalleled campervan marketplace. Our mission is to make road trips accessible for everyone, with a fully digital booking platform and a customer-centric approach. We proudly serve over 300,000 travelers from more than 170 countries, offering over 1 million nights on the road. We specialize in short-term RV rentals, long-term subscriptions, and the option to purchase our campervans. As a fast-growing, tech-driven company, we are in search of exceptional talent to help shape the future of road travel. THE ROLE We are seeking a motivated Regional Operations Manager to oversee operations across multiple depots. Your role will involve ensuring high service standards, optimizing fleet performance, and enforcing consistent execution of standard operating procedures (SOPs). You will coach Depot Leaders and drive operational excellence, reporting directly to the Regional Director. WHAT YOU WILL DO: Lead and mentor Depot Leaders across various locations Enhance operational performance and elevate customer satisfaction Guarantee compliance with SOPs and service consistency Monitor key performance indicators (KPIs) and implement improvement strategies Manage P&L, budgeting, and cost control initiatives Collaborate closely with Central Operations, Finance, and Human Resources Travel frequently (up to 50%) to support depot teams WHO WE ARE LOOKING FOR: 7-10 years of experience in hands-on operational roles (e.g., car rental, logistics, retail, hospitality) 3-5 years in leadership positions managing multiple locations or high-volume depots Demonstrated capability in managing depot financials, including budgeting, cost control, and supplier relationships Excellent communication skills with fluency in English (and local language if applicable) A valid driver’s license and willingness to operate campervans A pragmatic, solution-oriented mindset with the ability to lead teams in dynamic environments Availability to work on weekends and holidays as needed Genuine interest in our product and eagerness to learn the technical aspects of campervans Bonus points for: Additional relevant experience or skills

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