Remote E-Commerce Customer Support Specialist

remote-vaRemote — Davao Region, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements:Prior experience in e-commerce customer support, preferably in a remote environment. Excellent written and verbal communication skills with a clear, neutral or polished English accent. Familiarity with Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is advantageous. Strong problem-solving abilities and a patient, professional approach to customer concerns. Exceptional attention to detail and the capability to work independently in a remote setting.

About the job

About the Role:

Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.

Key Responsibilities:

Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.
Efficiently process returns and refunds utilizing Refund Sniper.
Manage and resolve customer order issues with urgency and professionalism.
Handle FedEx and other carrier claims, ensuring precise tracking and resolution.
Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.
Keep meticulous records of customer interactions and resolutions.

About remote-va

At remote-va, we prioritize customer satisfaction and support in the e-commerce sector, fostering a collaborative and innovative work environment where our team members can thrive.

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