About the job
Zirtual is committed to fostering a work-life balance, connecting clients with experienced and educated remote executive assistants for both personal and professional support. Our dedicated Virtual Assistants (VAs) in Canada and the US are passionate about going above and beyond to meet client expectations.
The Virtual Assistant role is integral to Zirtual’s operations. As the primary liaison for clients, the VA will independently manage client engagements, ensuring smooth communication and execution of tasks. Each VA is paired with an Account Supervisor, who provides guidance and support for the client-VA relationship, assisting with plan adjustments, answering queries, and offering feedback on quality and delegation.
VAs deliver high-level administrative services, handling various tasks and projects as assigned by clients, ensuring timely and high-quality completion. They are responsible for maintaining strong communication with clients and Account Supervisors, staying informed of each client's unique needs and preferences. Virtual Assistants are expected to be available during agreed-upon business hours, without the necessity for 24/7 availability. They also provide weekly usage reports, respond to communications within a two-hour timeframe, keep detailed and updated client profiles, and adhere to Zirtual's best practices for success.
