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Experience Level
Experience
Qualifications
Required Skills and Qualifications:· Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.· Minimum of 3 years’ experience in a similar IT support role.· Proficient with Active Directory and Azure Active Directory.· Familiarity with Microsoft Intune, Windows Server, and desktop operating systems.· Strong expertise in Microsoft 365 administration.· Capable of performing network and firewall troubleshooting.· Solid understanding of email routing and associated protocols. Preferred Skills and Technologies:· Experience with scripting for automation, including PowerShell and Batch scripting.· Knowledge of virtualization technologies such as VMware and Hyper-V.· Familiarity with backup solutions like Veeam and Zerto.· Strong understanding of server and storage infrastructure.· Microsoft 365 Certified: Administrator Expert.
About the job
Our client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.
As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.
Key Responsibilities:
· Act as a vital member of the Helpdesk team.
· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.
· Engage in various projects as assigned.
· Ensure clear and effective communication with customers.
· Pursue continuous professional development.
· Develop and maintain documentation for IT systems as necessary.
About manilarecruitment
Join a dynamic and innovative IT Managed Services provider that values quality and service excellence. Our client is growing rapidly and serves clients across the globe, making a significant impact in the IT industry.
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and en…
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IT Support Engineer Job Description__________________________________________About UsAt Tarro, we create innovative solutions designed to empower small brick-and-mortar restaurants, alleviating the operational challenges they face. Our comprehensive multi-product ecosystem features AI-driven order taking, delivery facilitation, payment processing, and point-of-sale software, ensuring seamless connections between restaurants and their patrons. By integrating technology and human expertise, we tackle real-world problems that small business owners encounter.We prioritize customer success and approach our work with a customer-first mindset. In an industry worth over $1 trillion in the U.S. that is largely underserved by technology, we believe small restaurant owners deserve access to affordable, cutting-edge solutions that rival those available to larger chains.With nearly a decade of profitability and a remarkable 5x growth in revenue over the last three years, Tarro was valued at $450 million following our last fundraising round in mid-2022. Our continued growth is evident in our expanding customer base, innovative product development, and increasing team size. We proudly serve thousands of loyal restaurants and have positively impacted nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!What We SeekTarro is in search of a skilled IT Support Engineer to deliver technical support, both on-site and remotely, to end-users facing hardware, software, and networking challenges. You will play a crucial role in managing software installations, addressing network failures, troubleshooting hardware issues, and resolving various IT-related problems.Key ResponsibilitiesProactively monitor and maintain computer systems and networks.Install and configure computer hardware, software, systems, networks, printers, and scanners.Investigate and diagnose solutions for software and hardware issues.Respond promptly to service issues and requests.Provide assistance via phone, email, and chat support.Collaborate with team members to enhance service delivery and customer satisfaction.
Role Overview Arch Global Services Philippines Inc. is hiring a Senior Cloud Applications Engineer for the night shift in Taguig. This role focuses on building and improving cloud-based applications that support client needs and business goals. What You Will Do Develop and enhance cloud applications using modern technologies Work closely with cross-functional teams to deliver reliable solutions Maintain high standards for quality and performance in all deliverables Adapt solutions to meet changing client requirements Location and Schedule Based in Taguig Night shift position
Join Our Team as a Desktop Support Engineer!At FGC+, we are seeking a motivated and detail-oriented Desktop Support Engineer to enhance our IT support team. In this critical role, you will deliver exceptional technical assistance to end-users, troubleshoot and resolve hardware, software, and network issues, and ensure efficient daily IT operations.The perfect candidate will be quick to respond, technically adept, and dedicated to customer satisfaction, with the ability to efficiently troubleshoot issues and communicate solutions effectively. You will collaborate closely with internal teams and users to optimize system performance, enhance user experience, and bolster overall business productivity.If you thrive on solving technical challenges, enjoy a dynamic work environment, and are passionate about helping users maintain productivity, this position offers an excellent opportunity to advance your IT career.
Full-time|On-site|Quezon City, Metro Manila, Philippines
About Our ClientOur client is a premier managed IT services provider, dedicated to delivering dependable, secure, and scalable technology solutions tailored for businesses. They offer a comprehensive suite of services, including proactive IT support, cloud solutions, and security-focused strategies to facilitate smooth daily operations.About TeamifiedTeamified serves as a strategic talent partner, assisting organizations in constructing top-notch remote teams across IT, software, product development, and digital innovation. We collaborate with leading enterprises and rapidly growing tech companies globally, enabling them to tap into world-class talent and expedite growth. With a global footprint, our mission is to simplify, accelerate, and make the process of building high-performing global teams cost-effective. Teamified proudly supports hundreds of clients with a workforce of over 200 engineers, testers, product managers, designers, and tech specialists delivering impactful solutions daily.Job Summary:As a Level 2 IT Support Engineer, you will deliver sophisticated technical support by addressing escalated issues, managing cloud and Microsoft environments, and upholding security and infrastructure operations. This role demands deep technical expertise, outstanding communication abilities, and a capacity to work autonomously while collaborating with team members and engaging with clients in a customer-centric role.Responsibilities:Deliver Level 2 technical support for escalated help desk tickets and client inquiries, ensuring prompt issue resolution and accurate documentation.Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.Administer Microsoft 365 environments, handling user management, security policies, email configurations, and access controls.Support and maintain AD environments, managing user accounts, group policies, permissions, and directory services.Effectively manage calls and tickets using the help desk system, providing status updates and clear communication.Assist with security administration, including MFA, conditional access, email security, and basic incident response.Operate within a Microsoft Teams environment to coordinate with team members and clients.Provide customer-facing support, articulating complex technical concepts clearly to clients.Escalate intricate issues to Level 3 engineers when necessary and support the implementation of solutions.Document resolutions, procedures, and system changes with clarity and precision.
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Full-time|On-site|Taguig, Metro Manila, Philippines
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Join the revolution in global work.Deel is the premier all-in-one payroll and HR platform designed for global teams. Our mission is to empower individuals, teams, and businesses by unlocking global opportunities. Deel seamlessly integrates HRIS, payroll, compliance, benefits, performance management, and equipment management into one cohesive platform, all supported by AI-driven tools and a proprietary payroll infrastructure. Catering to every type of worker across 150+ countries, Deel enables organizations to scale smarter, faster, and more compliantly.As one of the largest globally distributed companies, our diverse team of 7,000 professionals operates in over 100 countries, speaks 74 languages, and fosters a vibrant culture that encourages continuous learning and innovation for our clients.Why choose Deel as your next career destination?As the fastest-growing Software as a Service (SaaS) company in history, Deel is reshaping the way global talent interacts with leading companies, breaking down traditional barriers to hiring and career advancement. We're not just creating software; we're building the infrastructure for the future of work, championing a more diverse and inclusive global economy. In 2024, we facilitated payments of $11.2 billion to workers in nearly 100 currencies and offered healthcare and benefits to workers across 109 countries—ensuring that everyone gets paid and protected regardless of their location.Our impressive growth is reflected in our numerous accolades, including being named a CNBC Disruptor 50, featured on the Forbes Cloud 100, recognized in Deloitte’s Fast 500, and consistently ranked among Y Combinator’s top companies—all while maintaining an exceptional 4.83 average rating from 15,000 reviews across platforms like G2, Trustpilot, Capterra, Apple, and Google.At Deel, your career will accelerate as you engage in challenging projects that impact millions of workers globally. Backed by a $17.3 billion valuation and achieving $1 billion in Annual Recurring Revenue (ARR) in just over five years, you will have the opportunity to drive significant change while developing critical skills that position you as a key leader in the transformation of global work.The RoleIn our IT department, we are redefining how organizations manage their remote and hybrid workplaces. This is your chance to join a pioneering tech startup that provides top-tier SaaS solutions for the deployment and lifecycle management of Office and IT equipment globally.We are expanding our IT services to deliver dedicated, round-the-clock support for our clients, every day of the year. From mobile device management (MDM) to device lifecycle management, you will be at the forefront of IT support innovation.
Role Overview The Technical Support Engineer for Smart Devices helps keep smart fridges and vending machines running smoothly for our client. This role supports Service Technicians and internal operations teams, aiming to maximize system uptime, connectivity, and performance. The position is based in Angeles, Pampanga, Philippines. Daily work includes troubleshooting escalated technical issues, monitoring system health, and documenting recurring problems and solutions. Collaboration with engineering teams is key to improving the long-term reliability of these connected devices. What You Will Do Triage and resolve technical issues escalated by Service Technicians and operations teams using documentation and troubleshooting guides. Monitor system alerts, dashboards, and incident queues to spot and address problems affecting fridge uptime and performance. Analyze logs, alerts, and system behaviors in a Linux-based environment to diagnose technical problems. Support field teams with troubleshooting for hardware-integrated software systems and smart fridge devices. Escalate critical incidents to engineering teams, providing detailed documentation and context for resolution. Document new issues, root causes, and solutions to expand the internal knowledge base. Track trends in technical failures and share insights to boost operational efficiency and product reliability. Work with Engineering and Operations to address systemic issues and help implement lasting solutions. Maintain accurate records of incidents, resolutions, and support actions. Contribute to refining support workflows, documentation standards, and escalation procedures. Communicate clearly with distributed teams in an asynchronous work setting. Follow established service standards and protocols to ensure timely resolution of issues. Who Thrives Here Success in this role calls for strong technical skills, resourcefulness, and comfort working in a distributed support environment. Experience with Linux-based systems and a knack for clear communication are valuable assets.
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