Remote IT Support Specialist - Night Shift

RemoteVA PHRemote — Philippines

Remote Full-time $700/mo - $750/mo

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Experience Level

Experience

Qualifications

Requirements:- At least 2 years of relevant IT support experience.- Expertise in troubleshooting issues related to Microsoft and Google Workspace.- Practical experience with RMM and ticketing systems.- Intermediate scripting knowledge (PowerShell, Bash, etc.).- Familiarity with accounting software, particularly QuickBooks.- Excellent communication and remote collaboration capabilities.- Willingness to work night shifts and independently manage tasks.

About the job

Key Responsibilities:

- Deliver technical support for Microsoft 365 and Google Workspace environments.

- Troubleshoot challenges in both QuickBooks Desktop and Online.

- Utilize NinjaRMM and ticketing platforms (such as Gam Ninja) to track and resolve incidents efficiently.

- Develop and maintain IT scripts for process automation and task optimization.

- Respond to, monitor, and resolve IT support tickets within established SLAs.

- Communicate effectively via Microsoft Teams while upholding high service standards.

- Document troubleshooting procedures, solutions, and common issues for the knowledge base.

About RemoteVA PH

RemoteVA PH is a leading provider of virtual assistance, dedicated to delivering high-quality remote support services to clients across various sectors. Our team is composed of skilled professionals who thrive in a collaborative and innovative environment, ensuring client satisfaction and operational excellence.

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