About the job
Join our dynamic team at Remote Raven!
The Medical Virtual Receptionist is a pivotal role that involves expertly managing a high volume of incoming calls, adeptly triaging patient inquiries, and ensuring seamless call handling from initiation to resolution. We are looking for a candidate who possesses exceptional communication skills, the ability to multitask effectively, and a deep commitment to providing outstanding patient support in a timely manner.
Key Responsibilities:
- Call Management: Efficiently answer and manage a large volume of incoming calls, approximately 400-500, distributed across the team.
- Directing Inquiries: Accurately direct patient inquiries to the appropriate department or staff member.
- Triage Calls: Assess the urgency of patient concerns and route calls accordingly, ensuring that patients receive the correct information or are transferred to the right team based on their needs.
- Complete Call Handling: With comprehensive training, manage calls from the initial inquiry to final resolution, which includes scheduling appointments, relaying messages, and following up with patients as needed.
- Patient Support: Provide exceptional customer service while addressing patient concerns and ensuring their satisfaction through efficient and professional management of calls.
