About the job
destinationknot, based in Detroit, Michigan, designs personalized travel experiences for clients around the world. The company handles everything from custom vacations and cruises to hotel stays and group trips, with a strong focus on attentive service and careful planning.
Role overview
The Remote Online Reservations Specialist works from anywhere, setting a flexible schedule. This position centers on assisting clients with researching and booking a variety of travel services. Training is provided, along with ongoing support from the team. The role fits those who enjoy travel, appreciate flexibility, and like working directly with clients.
What you will do
- Help clients research and book hotels, cruises, vacation packages, and other travel arrangements
- Provide clear, accurate information about travel options, pricing, and availability
- Respond to client questions by phone, email, or online messaging promptly and professionally
- Maintain detailed records of client interactions and bookings
- Collaborate with team members to ensure excellent client experiences
- Stay updated on travel trends, destinations, and industry news
- Participate in virtual team meetings and training sessions
Requirements
- Strong communication and customer service skills
- Friendly, professional attitude with a positive approach
- Ability to work independently and manage time effectively
- Basic computer skills and a reliable internet connection
- Interest in travel and helping clients plan memorable trips
- Experience in customer service, hospitality, sales, or travel planning is helpful but not required
What destinationknot offers
- Fully remote work with a flexible schedule
- Comprehensive training and access to booking tools
- Supportive team culture and ongoing mentorship
- Performance-based earning potential
- Exclusive travel discounts and industry perks
- Opportunities for personal and professional growth
