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Soft Skills: Exceptional customer service skills via email and live screenshare calls, with an ability to connect positively with both technical and non-technical users. Empathetic approach towards customers experiencing frustrations, irrespective of the origin of the problem. Ability to guide users towards successful outcomes rather than just providing answers. Strong troubleshooting skills, focusing on thoughtful inquiry and observation. Instinct for creating helpful, engaging customer-facing content such as videos, articles, and tutorials. Capacity to work independently in a remote environment during defined core hours (8 AM – 4 PM ET). Eagerness to collaborate with others in the product team to resolve issues and facilitate progress. Deployment & Administration Expertise: Proficient in Microsoft Intune and/or Group Policy Objects (GPO) for browser management and configuration. Familiarity with managing Dynamics 365 managed solutions, including installation, updates, and troubleshooting. Experience with administering SharePoint App Catalog for deploying custom spfx add-ins. Knowledge of deploying Teams apps through the Teams admin center. Other Technical Skills: Strong understanding of browser developer tools within Edge and Chrome for examining HTML, CSS, console errors, performance metrics, cookies, and local storage. Ability to write CSS or jQuery selectors to pinpoint specific elements on web pages.
About the job
Join our dynamic team as a Software Support Engineer, where you'll provide top-notch support for our innovative Microsoft 365 add-in that seamlessly integrates with the M365 suite. This fully remote position is ideal for individuals passionate about delivering exceptional service to power users and administrators utilizing our product.
Key Responsibilities:
Deliver outstanding technical support for users of our browser extension and related solutions.
Diagnose and resolve issues concerning user access, functionality, deployment, and content management.
Engage with both technical and non-technical clients, providing clear explanations of problems and their resolutions.
Assist power users with configuration and content management tasks.
Support administrators with deployment, configuration, and troubleshooting efforts.
Collaborate with internal teams to escalate complex issues and document bugs as necessary.
Maintain accurate documentation of known issues, processes, and best practices for customer support.
Develop and update comprehensive help content and documentation on our support site to enhance the user self-service experience.
About CrewBloom
CrewBloom is a forward-thinking company committed to providing innovative solutions for Microsoft 365 users. We value creativity, collaboration, and excellence in customer service.
Job OverviewJoin our dynamic team as a Senior Level 3 IT Support Engineer and provide top-tier technical support and infrastructure management in a fully remote setting. Our ideal candidate possesses extensive expertise in remote monitoring and management (RMM), endpoint security, system backups, and user desktop support. This role focuses on diagnosing intr…
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The Claims and Support Specialist role at Amazon focuses on supporting seller and vendor operations by handling claims and disputes. This remote position calls for strong organizational skills and close attention to detail, as tasks involve working with client systems, following precise procedures, and managing sensitive information. Main responsibilities Submit claims for Amazon seller and vendor accounts, ensuring accuracy and efficiency throughout the process. Monitor the progress of each claim, track their status, and follow up to ensure timely resolution. Handle disputes by gathering and providing all required documentation. Use Microsoft Excel to enter and manage data related to claims and disputes. Carefully follow detailed instructions and Standard Operating Procedures (SOPs) for each claim submission. Keep organized records of all claims, supporting documents, and communications. Share clear, timely updates with internal teams or clients as needed. Role overview This position is fully remote, based in Region XII, Philippines. Success in this role depends on patience, accuracy, and the ability to manage multiple claims at once, while maintaining clear communication and thorough documentation.
Are you an innovative problem-solver with a strong affinity for low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated Technical Support Specialist proficient in AppSheet to become a vital part of our dynamic team! If you have hands-on experience in AppSheet development and thrive on providing support and troubleshooting smart business solutions, this role could be your perfect match.Job Overview:As an AppSheet Technical Support Specialist, your primary responsibilities will include delivering technical support, maintenance, and assistance for our clients' AppSheet applications. You will work closely with developers and end-users to guarantee optimal application performance, data accuracy, and overall usability.Core Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical queries related to AppSheet and Google Sheets integration.Offer actionable recommendations for improvements and automation.Help in deploying updates, testing new features, and ensuring data integrity.Document issues, resolutions, and modifications in workflows.Collaborate effectively with team members and clients to understand their requirements and provide impactful support.
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Position OverviewJoin our dynamic team at remote-raven as a Remote Administrative Assistant. We are looking for a meticulous and proactive individual to assist our Executive Leadership Team in maintaining seamless daily operations. This position plays a crucial role in providing exceptional administrative, accounting, compliance, and coordination support.The ideal candidate is self-motivated, detail-oriented, and adept at managing multiple tasks independently within a fast-paced, service-oriented environment. Strong follow-through, confidentiality, and the ability to collaborate with executive, finance, operations, and business development teams are essential.Key ResponsibilitiesFinancial & Accounting Support (Training Provided)Conduct daily QuickBooks Online reconciliations and ensure precise transaction coding.Issue, monitor, and manage employee expense reports.Assist with Accounts Receivable, including follow-ups and client communications as needed.Support billing workflows, encompassing invoice review, verification, and submission.Compliance, Licensing & Vendor ManagementAssist with state and municipal licensing applications, renewals, and compliance tracking.Manage vendor registrations across client, government, and third-party portals.Support the submission of documents for state, municipal, and federal bid lists.Collaborate with Business Development to ensure all compliance documentation is comprehensive and complete.Operational & Administrative SupportPrepare and maintain Quality Assurance Reports for key client accounts.Assist in developing materials for Quarterly Business Reviews (QBRs).Maintain internal filing systems and executive documentation.Provide general administrative support including scheduling, email coordination, document formatting, and follow-ups.Adhere to established SOPs, checklists, and workflows while identifying gaps or inefficiencies.Cross-Functional CoordinationCollaborate with Operations, Finance, HR, and Business Development teams.Track deadlines, renewals, compliance requirements, and outstanding items.Assist in gathering data and documentation for executive-level decision-making.Required Qualifications3+ years of experience in administrative or executive support, preferably in a remote setting.Strong proficiency in QuickBooks Online and Microsoft Office 365 (Excel, Outlook, Teams).Proven experience in supporting billing, invoicing, or accounting-related functions....
Full-time|Remote|Remote — Central Visayas, Philippines
Join our dynamic team as a Software Support Engineer, where you'll provide top-notch support for our innovative Microsoft 365 add-in that seamlessly integrates with the M365 suite. This fully remote position is ideal for individuals passionate about delivering exceptional service to power users and administrators utilizing our product.Key Responsibilities: Deliver outstanding technical support for users of our browser extension and related solutions. Diagnose and resolve issues concerning user access, functionality, deployment, and content management. Engage with both technical and non-technical clients, providing clear explanations of problems and their resolutions. Assist power users with configuration and content management tasks. Support administrators with deployment, configuration, and troubleshooting efforts. Collaborate with internal teams to escalate complex issues and document bugs as necessary. Maintain accurate documentation of known issues, processes, and best practices for customer support. Develop and update comprehensive help content and documentation on our support site to enhance the user self-service experience.
remote-va is looking for a Customer Support Representative based in the Philippines to join their remote team. This position centers on providing attentive, helpful service to customers across several channels. What you will do Reply promptly and professionally to customer emails about order status, product details, and general questions. Offer real-time support through Shopify live chat, ensuring accurate and useful responses. Monitor and answer customer messages and comments on social media, including Facebook and Instagram. Maintain strong customer satisfaction by communicating clearly and resolving issues effectively. Escalate more complex problems when needed and follow up to ensure they are resolved. Role overview This role focuses on being the first point of contact for clients, making sure their experience is smooth and positive. The work involves a mix of email, live chat, and social media engagement, with an emphasis on clear communication and timely problem-solving.
