About the job
Quickteam is looking for a Remote Virtual Administrative Support Specialist based in South Africa. This is a full-time position (40 hours per week) that operates entirely remotely, with work hours set to align with Eastern Standard Time business hours.
Key Responsibilities
- Deliver prompt customer service by responding to questions via email, chat, or phone.
- Assist users with basic technical issues using clear, step-by-step instructions.
- Escalate complex technical concerns to the right team members.
- Maintain a professional approach and prioritize customer satisfaction in all interactions.
- Manage and update calendars to ensure accuracy and timeliness.
- Schedule and coordinate meetings across multiple time zones, sending reminders and keeping participants informed.
- Set and confirm appointments with clients and internal teams, following up on leads to secure bookings.
- Keep organized records of all appointments and completed meetings.
- Support general administrative tasks, maintain accurate documentation, and assist with process improvements and workflow organization.
Compensation and Work Details
- Monthly salary ranges from ZAR 17,000 to 20,000, based on skills and experience.
- Work remotely from anywhere within South Africa.
- Full-time role at 40 hours per week.
- Availability during EST business hours is required.
