About DecagonDecagon stands at the forefront of the conversational AI revolution, empowering brands to create unparalleled customer experiences. Our innovative platform enables industry-leading enterprises, including Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, to implement AI agents that facilitate personalized, engaging interactions across multiple channels such as voice, chat, email, and SMS.We envision a future where customer service transcends traditional support tickets and hold music, fostering quicker resolutions, richer dialogues, and more profound relationships. Our mission is supported by esteemed investors who share our vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we thrive on collaboration and are driven by our commitment to excellence and speed. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—define our team culture and growth.About the RoleWe are in search of a dynamic Director of Strategic Accounts who flourishes in a self-directed environment. A product-focused, resourceful individual, you will adeptly cultivate relationships with some of the world's most prominent brands. Our robust engineering team is primed to support you with customized solutions, enhancing your ability to close deals effectively.Key ResponsibilitiesCreate and implement strategies to penetrate and secure key strategic accounts for DecagonForge strong, trusted relationships with pivotal stakeholders at all organizational levels, including CX, Product, and Operations leadersGain comprehensive insight into customers' businesses, challenges, and strategic objectives to identify new expansion opportunitiesCollaborate with cross-functional teams (founders, deployment strategists, engineering, etc.) to deliver customized solutionsAccurately forecast and report on pipeline and revenue metricsDevise and execute account plans to drive strategic dealsProvide valuable feedback and insights to product and leadership teams to help shape the company's roadmapMaintain expert-level knowledge of the company's offerings, services, and industry trendsWillingness to travel moderately as needed.
Nov 12, 2024