Reservations Agent at The Langham, London | Central London

The Langham, LondonCentral London / West End

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Exceptional customer service skills and strong rapport-building ability. High accuracy and attention to detail in work produced. Strong organizational and administrative skills. Proficient in Microsoft Office and well-versed in OPERA PMS. Team-oriented with a positive demeanor.

About the job

As a Reservations Agent, your responsibilities will include:

Promptly responding to all incoming reservation inquiries via telephone, fax, or email, aiming to convert them into bookings.
Possessing comprehensive knowledge of the OPERA reservations system, including its operations, functionalities, and required standards.
Accurately inputting reservations into the OPERA system, ensuring all details align with departmental standards.
Maintaining precise filing systems for all departmental correspondence, ensuring daily completion of filing tasks.
Daily actioning of system traces.
Following up on 'no-shows' from the previous night and ensuring proper charges are applied.
Performing general office duties such as photocopying, scanning, and filing.

The ideal candidate will possess:

Exceptional customer service skills with the ability to build rapport with guests.
A keen eye for detail and the ability to produce work with high accuracy.
Strong organizational and administrative abilities.
Proficiency in Microsoft Office and essential experience with the OPERA PMS.
A positive attitude and a collaborative team spirit.

At The Langham, London, we offer an array of benefits including meals during shifts, holiday leave, complimentary accommodation at other Langham hotels, a pension plan, recognition programs for colleagues, and opportunities for learning and development.

Established in 1865, The Langham, London is London's Original Grand Hotel and the flagship property of the international Langham Hospitality Group. Our hotel features 380 luxurious bedrooms and suites, the renowned Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities, and Europe’s first Chuan Spa. Our dedicated team is committed to creating unforgettable experiences for our guests.

About The Langham, London

The Langham, London is a historic luxury hotel that has been providing exceptional hospitality since 1865. With its stunning accommodations, fine dining options, extensive meeting and event spaces, and the first Chuan Spa in Europe, The Langham continues to set the standard for excellence in the hospitality industry.

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