Retail Account Manager

Key ResponsibilitiesOversee daily bookkeeping tasks for multiple entities, ensuring precise and prompt transaction recording in Xero, including multicurrency entries and intercompany reconciliations.Prepare and submit quarterly VAT returns while coordinating annual statutory filings with external accountants, guaranteeing adherence to UK tax obligations and …

Role overview Keyloop is hiring a Senior Account Manager to join the team in South Africa. The focus is on building lasting relationships with clients and supporting their ongoing success. This position involves working closely with a set of key accounts, helping each client make the most of Keyloop’s solutions. What you will do Manage and nurture a portfolio of important client accounts Offer strategic advice to help clients reach their business objectives Spot opportunities for growth within existing accounts Communicate with clients to understand their needs and challenges Support clients as they implement solutions and gain value from Keyloop’s products Requirements Background in managing key accounts in a client-facing capacity Strong skills in communication and relationship-building Ability to understand client goals and connect them to the right solutions Proactive mindset for finding and pursuing growth opportunities

Ten Group is recognized for its focus on lifestyle management and concierge services, working with clients around the world. The company combines technology with expert teams to deliver tailored experiences for its partners and members. The Corporate Account Manager role in Cape Town centers on managing relationships with corporate clients, especially in the financial services sector. This position emphasizes service delivery, stakeholder satisfaction, and identifying new opportunities for growth and innovation. Role overview This is a client-facing, commercially focused position. The Corporate Account Manager acts as the primary contact for assigned accounts, building strong relationships and ensuring that Ten meets and exceeds its contractual promises. The role is suited to someone who enjoys working with clients, has a strong analytical approach, and is interested in progressing to more senior account management roles over time. What you will do Serve as the main point of contact for designated corporate clients, building trusted, long-term relationships with key stakeholders. Develop a clear understanding of each client’s objectives, commercial priorities, and operational environment. Ensure Ten consistently fulfills and surpasses contractual service obligations. Lead regular client meetings and business reviews, presenting performance insights and strategic recommendations. Support achievement of contract budgets and identify ways to increase revenue and profitability within existing accounts. Assist with upselling new services, pilot programs, and engagement or marketing initiatives. Use data and insights to inform commercial discussions and influence client decisions. Work closely with Service Delivery and operational teams to maintain high-quality service. Monitor account performance and address issues promptly and professionally. Coordinate client-specific marketing and engagement activities, such as mailers and promotional campaigns.

Essential Job FunctionsClient Relationship ManagementAct as the primary liaison for a portfolio of clients, fostering strong, enduring relationships built on trust and satisfaction through clear communication and a proactive, client-focused approach.Gain a deep understanding of client challenges and preferences by actively listening and addressing their needs, concerns, and feedback.Investigate and clarify client requirements while responding to inquiries effectively.Account Strategy DevelopmentIdentify client goals and objectives to formulate and implement impactful account management strategies.Work collaboratively with clients to discover opportunities for account growth and enhancement.Create and execute strategic account management plans (SAM) aligned with business objectives.Project CoordinationFacilitate the execution of client projects by coordinating with production teams to ensure timely and scope-compliant delivery.Partner with internal teams to surpass client expectations consistently.Problem ResolutionSwiftly and effectively address client issues and concerns.Provide actionable solutions and recommendations to enhance client satisfaction.CommunicationOversee daily communications with clients.Effectively convey project updates, progress, and outcomes to clients.Conduct regular account reviews to evaluate performance metrics and discuss future initiatives with internal teams and clients.Sales SupportIdentify upselling and cross-selling opportunities to optimize account revenue.Collaborate with the sales team to generate new business from existing clients.Digital Marketing StrategyLead teams in developing digital marketing strategies that align with client objectives and industry trends.Collaborate with internal teams to devise and execute digital campaigns across various channels and platforms.Present digital marketing strategies and campaign outcomes to clients.Campaign Execution, Management, Analysis & OptimizationOversee the implementation of digital marketing campaigns ensuring timely delivery, budget adherence, and performance target achievement.Coordinate with internal specialists to guarantee high-quality campaign deliverables.Monitor campaign performance, analyze data, and provide data-driven recommendations to maximize ROI and fulfill set objectives.

Bookings & Account ManagerJoin our dynamic team at a thriving UK-based cleaning and facilities company that excels in tenancy and construction cleaning services. We are on the lookout for a commercially savvy and highly organized Bookings & Account Manager to be the vital link between our clients and operational teams, ensuring that every client interaction is professional and relationship-driven.This role is not about high-volume cold calling; it's about fostering existing relationships, converting inbound inquiries, identifying upselling opportunities, and optimizing booking schedules for enhanced growth and client satisfaction. If you excel in a detail-oriented, client-facing environment and enjoy merging sales strategy with operational coordination, this position offers promising long-term growth in a forward-thinking company.Key ResponsibilitiesAccount Management & Strategic GrowthServe as the primary contact for a portfolio of letting agents, property developers, and landlords.Establish enduring partnerships that position our company as the preferred choice for tenancy and construction cleaning needs.Proactively introduce and promote additional services such as carpet cleaning and oven valeting.Conduct regular client satisfaction calls and quarterly reviews to maintain strong relationships and anticipate upcoming work.Keep accurate CRM records to ensure a personalized experience for clients.Lead Conversion & Booking ManagementManage shared inboxes and booking systems, responding to inquiries with professionalism.Utilize consultative sales techniques to convert inquiries into confirmed bookings.Coordinate schedules for efficient resource allocation and project delivery.Collaborate closely with operations teams to maintain high service standards.Analyze booking trends to uncover opportunities for increased revenue.Operational CoordinationEnsure client requirements are effectively communicated to cleaning teams.Follow up post-service to gather feedback and promote repeat business.Assist the Managing Director in reporting, forecasting, and commercial insights.

Join our innovative team at Oliver as an Account Manager, where you'll play a pivotal role in managing client relationships and driving strategic growth. In this position, you will be responsible for ensuring client satisfaction, understanding their unique needs, and delivering tailored solutions. Your expertise will guide clients in maximizing their investment, fostering long-term partnerships, and identifying new business opportunities.

As an Account Manager at remote-va, you will be responsible for managing client accounts and ensuring exceptional satisfaction, smooth operations, and the performance of our Virtual Assistants (VAs). This pivotal role acts as the primary liaison between clients and our internal teams, guaranteeing that deliverables are fulfilled, expectations are clear, and any issues are swiftly addressed.This position demands a high level of responsibility, requiring exceptional leadership, organizational skills, and strong client relationship management.Key ResponsibilitiesClient Relationship ManagementAct as the main contact for assigned client accounts.Conduct regular check-ins (weekly, bi-weekly, or monthly based on client tier).Ensure client needs, KPIs, and expectations are well documented and understood.Proactively resolve concerns before they escalate.Maintain high retention and satisfaction rates.Identify opportunities for upselling and account expansion.Worker Oversight & Performance ManagementMonitor the productivity and quality of work of VAs.Ensure VAs understand client expectations and performance indicators.Conduct regular performance reviews and coaching sessions.Promptly address attendance, quality, or behavioral issues.Coordinate with recruitment for replacements or additional hires as needed.Ensure proper onboarding and training alignment for new VAs.Track client feedback and ensure resolutions are implemented.Worker Monitoring & CoordinationMonitor daily attendance and task completion of VAs.Ensure adherence to client SOPs and instructions.Escalate performance or behavioral issues to management as needed.Assist in onboarding new workers by providing necessary documentation and training materials.Perform basic quality checks on deliverables.KPIs for SuccessTimely responses to client inquiries.Accurate tracking and documentation of client interactions.High rates of worker attendance and task completion.Minimal issues escalated due to preventable factors.Positive client satisfaction feedback.

Join oliver as an Account Manager and be the driving force behind our client relationships. In this role, you will leverage your expertise to manage accounts effectively, understand client needs, and deliver tailored solutions that drive success. You will be the key point of contact for clients, ensuring their satisfaction while fostering long-term partnerships.

Role Overview WNS Global Services is hiring a Technical Account Manager in Cape Town. This role focuses on developing and maintaining client relationships, understanding technical requirements, and supporting client satisfaction across our services. What You Will Do Build and nurture long-term relationships with clients Identify and understand each client’s technical needs Work closely with clients to ensure they are satisfied with our services Act as a key point of contact for technical questions and support What We Look For Experience in technology and client management Strong communication and problem-solving skills Ability to collaborate with both technical teams and clients

Role Overview assist-world is hiring an Influencer Marketing Manager based in South Africa. This position focuses on driving sales growth and overseeing account management through influencer partnerships. The manager will play a central role in expanding brand visibility and engagement by working closely with influencers and clients. What You Will Do Identify and evaluate potential influencers for brand campaigns Develop and execute influencer marketing strategies aimed at sales objectives Build and maintain strong, long-term relationships with influencers and clients Collaborate with internal teams to ensure campaigns align with brand goals Track campaign performance and adjust approaches as needed About assist-world assist-world connects brands with influencers to boost visibility and engagement through tailored marketing campaigns.

Join our team at a dynamic marketing agency that specializes in delivering comprehensive lead generation services for a select clientele. With a committed workforce of 50 professionals, we thrive on performance-based outcomes. Our success is closely tied to our ability to create high-impact direct-response advertisements, conversion-optimized landing pages, and effective nurture sequences that drive leads towards conversion. As a Digital Account Manager, you will serve as the strategic partner and primary liaison for our valued clients. Your role will involve fostering strong relationships, ensuring client satisfaction, and overseeing the successful execution of marketing initiatives that yield measurable business results.Your responsibilities will include managing accounts with a proactive mindset, guiding clients from onboarding through to execution and performance reporting. Working collaboratively with internal teams and stakeholders, you will ensure alignment on objectives, deliverables, and key performance indicators (KPIs). Your strategic insight, exceptional communication skills, and leadership will be vital in maintaining client trust and driving sustainable growth.The ideal candidate will possess a commanding presence, strong analytical skills, and the ability to convert complex client goals into actionable marketing strategies. Acting as a business consultant, you will lead clients to success while identifying opportunities to enhance value and strengthen long-term partnerships.

Location: Fully RemoteJob Type: Full-TimeSalary Range: $1,700 - $2,200/monthSchedule: Monday - Friday, Flexible HoursJoin HireHawk, a leading recruitment agency connecting outstanding global talent with high-performing U.S. companies. We are dedicated to sourcing exceptional professionals who not only possess the necessary skills but also the ambition to make a meaningful impact right from the start. We focus on nurturing candidates’ careers while providing our clients with reliable, remote-ready talent.We are on the lookout for an experienced Accounting Manager to support founder-led consumer product brands in the e-commerce, retail, and consumer packaged goods (CPG) sectors. This role merges hands-on accounting responsibilities with client relationship management, making it an ideal fit for individuals who excel in dynamic, high-growth service environments.In this role, you will oversee the complete accounting cycle for multiple clients, act as the primary contact, and manage a small team of 1-2 bookkeepers. Strong technical accounting expertise, excellent communication abilities, and the capacity to work independently with precision are essential.Key Responsibilities:Lead the month-end closing process and financial reporting.Manage inventory accounting, including subledger to GL reconciliation, write-offs, and accuracy checks.Oversee accounts payable and receivable processes, including bill payments and payroll entries.Prepare and review comprehensive financial packages (P&L, Balance Sheet, trend analysis).Deliver financial insights and strategic recommendations to clients.Serve as the main point of contact for clients through calls, presentations, and ongoing communication.Mentor and guide a team of 1-2 bookkeepers.Handle a portfolio of 5-6 clients per group.

Role Overview:We are excited to announce an opening for a dynamic and detail-oriented Account Manager to join our client, a leading marketing agency based in the UK. In this pivotal role, you will be responsible for nurturing client relationships and ensuring the seamless execution of innovative marketing campaigns. The ideal candidate will be a skilled communicator with a client-centric approach, adept at managing multiple projects while collaborating effectively with internal teams to surpass client expectations.Key Responsibilities:Act as the primary liaison for designated clients, fostering strong relationships through consistent communication.Oversee all stages of marketing campaigns from initial briefing to final delivery, ensuring adherence to deadlines and quality benchmarks.Collaborate with internal teams (design, content, strategy) to ensure comprehensive understanding and execution of client needs.Track project progress, budgets, and timelines, proactively addressing any challenges that arise.Deliver regular updates, reports, and insights to clients regarding campaign performance.Identify and pursue opportunities for account expansion and upselling additional services when appropriate.

Role overview talent-engine is seeking an Account Manager based in Cape Town, Western Cape, South Africa. This position centers on building lasting client relationships, ensuring client satisfaction, and supporting the growth of assigned accounts. Collaboration with teams throughout the company is essential to deliver solutions tailored to each client and to maintain a high standard of service. Main responsibilities Develop and strengthen connections with assigned clients Act as the primary contact for client questions and requests Spot opportunities to expand and grow existing accounts Track account performance and provide reports on key metrics Work with internal teams to address client needs and deliver effective solutions

Department: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (candidates must be flexible with the client's scheduling preferences)Preferred Locations: Candidates from the Philippines, LATAM, South Africa, Kenya, or other remote regions with exceptional English communication skills are encouraged to apply.About Pearl TalentPearl Talent connects elite candidates from across the globe with innovative startups in the US and EU. Our clients, who have collectively raised over $5 billion, are supported by esteemed investors such as OpenAI, a16z, and Founders Fund. We seek the most driven and talented individuals who aspire to grow within their roles and progress in their careers. Our successful candidates have had opportunities to work in the US and EU, advancing to positions comparable to their onshore peers.Discover our mission, beliefs, and who we are building for: WATCH HEREWhy Join Us?At Pearl Talent, we are more than just a recruitment agency; we provide extraordinary opportunities to collaborate with pioneering founders in the US and EU. Our commitment is to place you in positions that challenge you, foster your growth, and pave the way for a fulfilling career.Role OverviewThe Account Manager is pivotal in managing client experiences post-sale, ensuring satisfaction, retention, and business growth. This role transcends traditional account management as you build elite relationships with vendors, contractors, healthcare professionals, and B2B clients across various sectors, including SaaS, construction technology, healthcare AI, and social commerce. You will be the voice of the client internally, gathering insights, anticipating needs, promoting product usage, and identifying expansion opportunities while upholding the highest service standards.Your ImpactYour contributions will significantly affect client retention, satisfaction, and revenue enhancement by delivering personalized, exceptional support to every account. You will convert trial users into loyal subscribers and transform satisfied clients into advocates who provide referrals. By understanding client requirements and relaying feedback to our product teams, you will influence product direction and enhance our offerings. Your ability to foster trust, maintain detailed client insights, and deliver strategic guidance will fortify partnerships that drive sustainable growth. In rapidly evolving startups, you will play a crucial role in enhancing the client experience while retaining the personal touch that differentiates us from competitors.

Overview:As an integral member of the Account Management team focusing on eLearning solutions, you will play a pivotal role in supporting our clients' stakeholders through expert consultation, project scoping, accurate quoting, and the execution of tailored eLearning solutions that align with their business objectives. Your commitment to exceptional customer service will help foster and strengthen client relationships, ensuring that we not only meet but exceed expectations through effective communication and timely deliverables.You will be responsible for developing a comprehensive knowledge base for your portfolio of clients, ensuring that all documentation is precise and transparent. By closely managing quotes and overseeing project executions, you will contribute to fulfilling our clients' goals while driving profitable growth for tgs. Moreover, you will provide valuable feedback on technology performance and suggest enhancements based on your insights.This role is ideal for individuals with a background in the Localization Industry, particularly in eLearning solutions, who are eager to broaden their skill set and cultivate subject matter expertise. You will manage client accounts directly while also offering support to senior team members.Key Responsibilities:Deepen your understanding of the Localization Industry with a focus on eLearning, enhancing your skills to deliver exceptional client service.Manage mid to large-size accounts, assisting in the implementation of enterprise-level eLearning solutions.Develop project quotes and schedules for both new and existing clients.Oversee eLearning translation projects, ensuring high quality and timely delivery while maximizing profitability.Maintain accurate revenue projections for ongoing projects and ensure timely billing in accordance with company policies.Compile and maintain internal and client reports, as well as account documentation.Support the department by providing out-of-office coverage, suggesting process improvements, and organizing team-building activities.Facilitate and assist in meeting presentations for both internal teams and external clients, collaborating closely with senior team members or managers.Conduct training sessions on eLearning processes for both internal teams and clients.Work alongside Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results.Provide constructive feedback to our Technology teams regarding user challenges and improvement suggestions, ensuring client satisfaction with our technology solutions.Successful completion of eLearning certification is strongly encouraged.

Position: Account ManagerLocation: Remote - South AfricaWorking Hours: Monday to Friday, Eastern Standard Time (EST)Employment Type: Full-TimeContract Type: Independent ContractorRole Overview:We are seeking a dynamic and client-focused Account Manager who will take charge of relationships with TikTok Shop clients. As the primary liaison for communication, alignment, and client satisfaction, you will work closely with our internal teams to ensure successful outcomes. This position emphasizes clarity, consistency, and strategic guidance.Key Responsibilities:Act as the main contact for a designated portfolio of clients.Facilitate daily communication via Slack, email, and scheduled meetings.Oversee onboarding, goal-setting, and managing client expectations.Translate client objectives into actionable tasks for TikTok Shop and execution teams.Provide regular performance updates, insights, and status reports to clients.Proactively identify potential risks and opportunities for upselling or expansion.Collaborate with TikTok Shop Specialists, media buyers, and creative teams.Ensure all deliverables, timelines, and service level agreements (SLAs) are met consistently.Maintain comprehensive and current documentation using ClickUp, Notion, and other internal tools.Qualifications & Requirements:2-4+ years of experience in Account Management, Client Success, or related roles in an agency or eCommerce setting.Exceptional communication, presentation, and relationship-building skills.Proven ability to manage multiple client accounts effectively.Knowledge of eCommerce or social commerce, particularly TikTok Shop, is a strong advantage.Highly organized with excellent attention to detail and follow-through.Confident in leading client calls and addressing concerns or objections.Fluency in written and spoken English is required.Preferred Qualifications:Experience in a social, performance marketing, or TikTok-centric agency environment.Familiarity with TikTok Shop, influencer marketing, or paid social strategies.Experience supporting direct-to-consumer (DTC) or eCommerce brands.Adept at interpreting performance metrics and providing actionable insights.Success Indicators:Clients feel supported, informed, and confident in the execution by Commerce Social.Strong client retention and meaningful account growth.Clear, consistent communication between clients and internal teams.Proactive problem-solving and strategic recommendations that yield visible client impact.

Join Our Dynamic Team as an Email Marketing Account ManagerAt Huzzle, we pride ourselves on connecting exceptional B2B professionals with innovative global companies in the UK, US, Canada, Europe, and Australia. We work with a variety of clients including startups, digital agencies, and tech platforms across sectors such as SaaS, MarTech, FinTech, and EdTech. Our mission is to match top-tier talent to full-time remote roles, seamlessly integrating them into client teams while providing continuous support through Huzzle.Role Type: Full-timeEngagement: Independent Contractor Hours: UK TimezoneAbout Our ClientOur client is a well-established eCommerce email marketing agency dedicated to empowering direct-to-consumer brands through effective email marketing strategies. They primarily collaborate with Shopify and WooCommerce brands, utilizing platforms like Klaviyo and Omnisend to construct revenue-generating campaigns, lifecycle flows, and advanced segmentation strategies.Your performance in this role will be evaluated based on clear, data-driven metrics:Client Retention: Achieve and maintain a retention rate exceeding 90% across your client portfolio.Revenue Growth: Aim for 30–40% of email-attributed revenue for each client.Engagement: Maintain open rates of 30%+ and click rates of 1%+ through advanced segmentation techniques.Client Experience: Lead weekly strategy meetings and ensure proactive, high-touch communication with a response window of one hour.Key ResponsibilitiesStrategy & Leadership: Conduct weekly client calls, effectively address objections with data, and pinpoint gaps in the customer lifecycle.Campaign Oversight: Create clear and concise briefs for the design team and ensure thorough quality assurance on every email prior to launch.Automation (Flows): Develop, optimize, and A/B test complex flows (such as Abandoned Cart, Post-Purchase, Win-back, etc.).Data Analysis: Monitor Klaviyo/Omnisend dashboards daily. If revenue declines, investigate the cause and propose actionable solutions.Internal Excellence: Utilize Trello/Figma and our internal SOPs to guarantee 100% on-time project delivery with no missed deadlines.QualificationsDemonstrated experience in managing multiple eCommerce client accounts (agency experience is preferred).Extensive hands-on experience with Klaviyo (campaigns, flows, segmentation, reporting).Thorough understanding of email marketing performance metrics, including: Open rateClick-through rate (CTR)Revenue per recipientList health and deliverabilityCapable of confidently leading client strategy discussions and influencing decisions.Exceptional written and verbal communication skills.

Join Happy Pay as a Merchant Account ManagerAt Happy Pay, we offer a unique ad-subsidised payments network that provides South Africans with zero-cost credit at checkout. Our innovative model combines merchant fees with a performance advertising platform tailored for high-intent shoppers, allowing us to connect them with the right brands.Our mission is to save consumers millions on interest and fees while empowering merchants to enhance conversion, increase average order value, and foster repeat business. We are dedicated to promoting responsible credit, ensuring fair customer outcomes, and building sustainable systems.As we transition from online checkout to physical retail through the Happy Card, we are assembling a skilled merchant team to support both digital and in-store partnerships.Your RoleWe are seeking a dynamic Merchant Account Manager to cultivate and expand relationships with our merchant partners. This position is part of the Merchant Success team, which provides essential support to merchants in both online integrations and physical retail partnerships.The focus of this role may vary based on team structure and business needs, encompassing online merchant success, retail merchant activation, in-store execution, or a blend of both.Success in this role calls for exceptional relationship management skills, operational coordination, and a proactive mindset to ensure our merchants thrive with Happy Pay.Key ResponsibilitiesMerchant Onboarding & IntegrationFacilitate a smooth onboarding experience for new merchants.Guide merchants through the integration and platform setup processes.Collaborate with the technical team to address onboarding challenges.Ensure merchants are effectively activated and operational on the Happy Pay platform.Merchant Relationship ManagementServe as the primary contact for merchant partners.Foster strong relationships with merchant teams, including marketing, operations, and finance.Provide continuous support to enhance the merchant experience with Happy Pay.Merchant Performance & GrowthTrack merchant performance metrics such as transaction volume, conversion rates, and customer engagement.Identify opportunities to optimize merchant performance and increase usage.Regularly share insights and performance updates with merchants.Merchant Marketing CoordinationFacilitate marketing initiatives between merchants and the Happy Pay marketing team.Assist in the planning of campaigns, promotions, and digital or in-store activations.Ensure merchants are informed about and actively participating in Happy Pay's marketing efforts.