About the job
tasq-work is looking for a Retail Associate / Customer Service Representative to join its team in Davao City. This position centers on providing attentive customer service and clear communication across several channels. The role involves supporting customers, addressing their questions, and helping resolve concerns efficiently.
Key responsibilities
- Respond to customer inquiries by phone, email, and chat in a prompt and professional manner.
- Work to resolve issues and complaints, aiming for a solution on the first interaction whenever possible.
- Maintain accurate records of all customer interactions.
- Collaborate with team members to find ways to improve service processes.
- Provide detailed information about products and services to help customers make informed choices.
- Seek opportunities to enhance each customer’s experience.
- Strive to meet or exceed individual and team performance goals.
Requirements
- Senior High School diploma, completion of at least 2nd year college, or a 2-year vocational/associate degree (no experience required), OR
- High School Graduate (Old Curriculum) with at least 1 year of BPO experience.
- Comfortable communicating in English, both spoken and written.
- Able to work fully on-site in Davao City.
- Willing to work on a shifting schedule.
- Available to start immediately.
Benefits
- Free Health Maintenance Organization (HMO) coverage.
- Free dependent coverage.
- Night differential pay.
- Performance incentives.
This position depends on final company or account assignment.
