About the job
Join DF Capital, an award-winning specialist bank dedicated to providing innovative commercial and retail finance solutions, as well as savings products to individuals and small businesses across the UK and Europe.
Located in Manchester, we are committed to empowering our customers by delivering tailored financial solutions that meet their unique needs.
Our approach combines the nimbleness and creativity of a specialized lender with the reliability and service excellence of a regulated bank. Whether through flexible lending options or straightforward savings plans, we prioritize our customers’ needs and ambitions.
In 2025, we proudly launched DF Capital Retail Finance, a subsidiary focused on delivering specialized hire purchase solutions to retail customers.
Our mission is clear: to provide the utmost support to our customers, communities, and to each other.
THE ROLE
The Retail Lending Associate position offers an exciting opportunity to play a vital role in ensuring a smooth activation and payout process for our customers and dealers. You will be responsible for verifying that all documentation and requirements are fulfilled before finalizing any deals. Your contributions will be instrumental in bolstering our expanding consumer and business asset finance offerings, as you deliver efficient activation activities while providing a personalized experience that aligns with the DF Capital brand.
RESPONSIBILITIES AND DUTIES
At DF Capital, we are passionate about equipping our employees with the training and support they need to thrive in their roles and advance their careers. We believe that with the right mindset and determination, success is assured. This role allows you to operate in a fast-paced, agile environment where customer focus and flexibility are central to our operations.
Responsibilities include:
- Acting as the primary contact for DF Capital’s Asset Finance dealer network, offering updates on funding applications and dedicated support tailored to customer needs.
- Keeping customers informed in real-time regarding deal progress, providing proactive assistance and timely updates.
- Managing escalations by quickly resolving queries and complaints to enhance customer satisfaction.
- Engaging proactively with customers and dealers to ensure efficient deal completion while adhering to all lending criteria.
- Collaborating with the Commercial team to swiftly adapt to changing customer demands.
- Reviewing and confirming the accuracy of asset documentation and checklists to facilitate rapid, seamless lending processes.
- Fostering strong, personalized relationships with customers to better understand their needs and provide tailored solutions.
