Retail Operations Manager

LUXASIAHo Chi Minh City, Ho Chi Minh City, Vietnam

On-site Full-time

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Experience Level

Manager

Qualifications

To thrive in this role, candidates should possess:Proven experience in retail management, preferably within the beauty or luxury sector. Strong leadership and coaching capabilities, with a focus on team performance enhancement. Ability to analyze data and translate insights into actionable strategies. Excellent communication and interpersonal skills. A passion for luxury beauty and consumer trends.

About the job

Join LUXASIA as a Retail Operations Manager!

LUXASIA stands as the premier beauty omnichannel distribution platform in the Asia Pacific region, empowering over 100 luxury beauty brands to flourish. Our expertise spans luxury retail, online commerce, consumer marketing, and supply chain management. Since our inception in 1986, we have proudly partnered with some of the world’s most prestigious brands, including Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. Our collaborations extend to Joint Ventures with notable names such as LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the heart of our mission is a vibrant and diverse team of 2,000 professionals, dedicated to reshaping luxury beauty and delighting consumers across 15 markets.

Why Should You Join Us?

At LUXASIA, we celebrate the unique beauty that each individual brings. We are committed to fostering your growth by enhancing your skills and unlocking your potential. As you work with our extensive portfolio of luxury brands, your efforts will positively impact millions of consumers in the region. We empower you to take ownership of your role, providing the autonomy to run your business while offering guidance and support. Our diverse and inclusive team thrives on innovation, embracing change, exploring new ideas, and driving results. Although challenges are part of the journey, the rewards are plentiful and fulfilling.

Position Overview

As the Retail Operations Manager, your primary objective will be to cultivate and lead a high-performance retail team that meets our business growth goals. You will be responsible for managing the retail floor, harmonizing Ultra-Luxe Rituals with Dynamic Prestige Sales to create a seamless and profitable 'Phygital' ecosystem.

Key Responsibilities

Revenue & Sales Leadership

Guide the retail team in surpassing sales targets through effective floor management and promotional strategies.
Incentive Design: Craft compelling incentive structures and sales contests to inspire staff and align their performance with business objectives.
Performance Monitoring: Assess retail metrics (ATV, UPT, Conversion) to uncover growth opportunities and implement necessary adjustments.
Profitability: Oversee store operational expenses and budgets to ensure a healthy financial outcome while emphasizing a high-growth direct-to-consumer model.

Professional Team Management

Provide mentorship and management to the retail operations team and Beauty Advisors, facilitating their development and transformation.

About LUXASIA

LUXASIA is more than just a distribution platform; we are a movement in the beauty industry, dedicated to helping brands flourish in a competitive landscape. Our integrated approach combines retail, e-commerce, and strategic marketing, ensuring that our partners achieve sustainable growth. With a commitment to innovation and excellence, we continue to expand our footprint across the Asia Pacific region.

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Join LUXASIA as a Retail Operations Manager!LUXASIA stands as the premier beauty omnichannel distribution platform in the Asia Pacific region, empowering over 100 luxury beauty brands to flourish. Our expertise spans luxury retail, online commerce, consumer marketing, and supply chain management. Since our inception in 1986, we have proudly partnered with some of the world’s most prestigious brands, including Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. Our collaborations extend to Joint Ventures with notable names such as LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the heart of our mission is a vibrant and diverse team of 2,000 professionals, dedicated to reshaping luxury beauty and delighting consumers across 15 markets.Why Should You Join Us?At LUXASIA, we celebrate the unique beauty that each individual brings. We are committed to fostering your growth by enhancing your skills and unlocking your potential. As you work with our extensive portfolio of luxury brands, your efforts will positively impact millions of consumers in the region. We empower you to take ownership of your role, providing the autonomy to run your business while offering guidance and support. Our diverse and inclusive team thrives on innovation, embracing change, exploring new ideas, and driving results. Although challenges are part of the journey, the rewards are plentiful and fulfilling.Position OverviewAs the Retail Operations Manager, your primary objective will be to cultivate and lead a high-performance retail team that meets our business growth goals. You will be responsible for managing the retail floor, harmonizing Ultra-Luxe Rituals with Dynamic Prestige Sales to create a seamless and profitable 'Phygital' ecosystem.Key ResponsibilitiesRevenue & Sales LeadershipGuide the retail team in surpassing sales targets through effective floor management and promotional strategies.Incentive Design: Craft compelling incentive structures and sales contests to inspire staff and align their performance with business objectives.Performance Monitoring: Assess retail metrics (ATV, UPT, Conversion) to uncover growth opportunities and implement necessary adjustments.Profitability: Oversee store operational expenses and budgets to ensure a healthy financial outcome while emphasizing a high-growth direct-to-consumer model.Professional Team ManagementProvide mentorship and management to the retail operations team and Beauty Advisors, facilitating their development and transformation.

Mar 12, 2026

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