About the job
Job Title: Retail Store Manager
About Blufox Mobile: Blufox Mobile is the leading branded partner for Comcast XFINITY services, driving innovation in high-speed Internet, mobile communications, home security, video, and voice services for both residential and commercial clients. With a strong presence across multiple states and ambitious expansion plans, we are committed to delivering exceptional service and cutting-edge solutions.
Position Overview: As a Retail Store Manager, you will be responsible for leading a dynamic team to achieve sales targets and provide outstanding customer service. Your leadership will drive the success of our retail location in Tinley Park, ensuring a vibrant and engaging shopping experience for all customers.
Key Responsibilities:
- Lead and motivate a team of sales representatives to maximize sales performance.
- Utilize effective strategies for product positioning, account management, promotional offers, and customer service excellence.
- Analyze sales data to develop and implement action plans aimed at achieving business goals.
- Recruit, train, and manage sales staff while monitoring key performance indicators (KPIs) and maintaining high Net Promoter Scores (NPS).
- Design and execute weekly and monthly sales incentives to drive team performance.
- Collaborate with the Operations team to enhance operational efficiency.
- Oversee inventory management for mobile devices, cable products, and accessories.
- Ensure compliance with cash handling policies and procedures.
- Deliver a superior customer service experience with every interaction.
- Work with the Leadership & Training team to ensure continuous development of sales training programs.
Qualifications:
- High School diploma or equivalent; advanced education is a plus.
- A minimum of 3-5 years of sales experience, preferably in wireless, cable, or retail environments.
- Ability to stand for extended periods and lift up to 25 lbs.
- Reliable transportation and a flexible schedule with a minimum availability of 45 hours per week.
Compensation & Benefits:
- Annual salary ranging from $65,000 to $85,000.
- Comprehensive benefits package including Medical, Dental, Vision, 401k, and paid time off for vacation, sick days, and personal time.
- Opportunities for career advancement and a modern, comfortable workspace.
