About the job
Compensation: $55,000.00 - $65,000.00 annually
Job Overview:
Step into a leadership role with one of the top telecommunications firms in the nation! We are on the lookout for dynamic Retail Store Managers who are strategic thinkers and hands-on leaders, eager to drive sales, cultivate high-performing teams, and deliver exceptional customer service.
At Red Lion Mobility, we provide a competitive base salary ($55,000 – $65,000) complemented by an impressive annual commission potential ranging from $24,000 to $30,000. Additionally, we offer clear pathways for career advancement through our top-tier leadership training and development initiatives.
About Us:
Red Lion Mobility is a swiftly growing branded partner in the telecommunications sector, proudly operating under various brands across 15 states and projecting to exceed 200 retail locations nationwide. Our dedicated teams connect residential customers to vital services, including high-speed internet, mobile, video, and voice solutions.
Who We're Seeking:
We invite experienced retail professionals, preferably with expertise in wireless, broadband, or consumer electronics, who excel in fast-paced, high-volume settings. As a Retail Store Manager, you will be instrumental in maximizing store performance, coaching and developing your team, and ensuring each customer finds the ideal connectivity solutions.
Key Responsibilities:
Store Leadership & Operations:
- Manage all facets of daily store operations, from merchandising and inventory control to product launches and financial management.
- Apply best practices for product positioning, promotions, and customer engagement to consistently achieve revenue targets.
- Ensure adherence to company policies regarding cash handling, inventory oversight, and operational audits.
Sales & Business Development:
- Inspire your team to consistently meet and exceed sales objectives through strategic selling, upselling, and cross-selling across all Optimum product lines.
- Utilize store performance metrics to identify emerging trends, address gaps, and seize growth opportunities.
- Partner with marketing teams to implement local events, promotions, and seasonal campaigns.
Team Management & Development:
- Recruit, hire, and train a highly effective sales team.
- Conduct ongoing coaching, performance assessments, and skills enhancement workshops.
- Promote a collaborative, results-oriented culture focused on accountability and recognition.
Customer Experience Excellence:
- Uphold superior customer satisfaction standards, including Net Promoter Score (NPS) goals.
- Address escalated customer issues swiftly and effectively.
- Ensure all team members are well-informed about the latest products, promotions, and technological advancements.
