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Retail Support Specialist at DSI Systems | Huntsville, Alabama

DSI SystemsHuntsville, Alabama, United States
On-site Full-time $26/hr - $26/hr

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Experience Level

Entry Level

Qualifications

Successful candidates will exhibit a passion for customer service and technology, along with strong problem-solving abilities. Prior retail experience is preferred but not mandatory. Must demonstrate effective communication skills and the ability to work well under pressure in a high-volume environment.

About the job

Become a Part of Our Dynamic Team!

With over four decades of experience in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment presents a unique opportunity for personal and professional growth while making a substantial impact.

Position Overview

The Retail Support Specialist (RSS) is the frontline champion for AT&T customers within bustling national retail settings. In this role, you will directly interact with customers and retail associates to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To thrive in this role, you will need strong communication skills, emotional resilience, a comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment.

 

Key Responsibilities:

 Customer Support

  • Deliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.
  • Resolve inquiries related to billing, account updates, plan adjustments, device assistance, and service issues.
  • Troubleshoot wireless devices, networking problems, and feature functionality.
  • Effectively operate in high-traffic retail environments, maintaining focus, professionalism, and service quality during peak periods and escalated situations.

 Retail Partner Support

  • Serve as the AT&T subject matter expert for retail staff and third-party labor partners.
  • Act as the primary AT&T representative for these partners, leading in-store support for escalations.
  • Engage proactively with store leadership to address customer issues, enhance partnership alignment, and ensure an outstanding customer experience.

Work Environment & Schedule Expectations

  • This role is conducted in a retail environment and necessitates standing, walking, and engaging on the sales floor for up to 8 hours daily.
  • Flexibility to work evenings, weekends, and holidays is required based on business needs.
  • Comfortable working in busy, customer-facing environments that demand frequent interaction and problem-solving.

Operational Excellence

  • Navigate multiple systems concurrently while engaging with customers in real-time.
  • Thoroughly and accurately document all interactions.
  • Comply with company policies, regulatory requirements, and privacy standards.
  • Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and uphold approved planograms for mobile devices and signage.
  • Maintain inventory accuracy and assist in stock management.

About DSI Systems

At DSI Systems, we pride ourselves on our extensive expertise in sales enablement and business solutions spanning over 40 years. Our commitment to delivering exceptional value empowers our clients and partners to achieve outstanding results.

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