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Retail Support Specialist

DSI SystemsNewark, California, United States
On-site Full-time $26/hr - $26/hr

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Experience Level

Entry Level

Qualifications

Ideal candidates will possess a high school diploma or equivalent, with a background in retail or customer service preferred. Strong problem-solving skills, adaptability in dynamic settings, and a passion for delivering exceptional customer service are essential. Familiarity with wireless technology is a plus.

About the job

Join Our Dynamic Team!

At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions that create lasting value for our clients and partners. We are searching for enthusiastic individuals ready to leave their mark in sales and customer service. Our vibrant and fulfilling work atmosphere allows you to grow alongside us and make a meaningful impact.

Position Overview

The Retail Support Specialist (RSS) provides essential, on-the-ground support to AT&T customers in bustling national retail environments. In this role, you will directly interact with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-volume situations. To excel in this position, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to stay calm, precise, and professional in a lively retail setting.

 

Key Responsibilities:

 Customer Support

  • Deliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.
  • Resolve inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.
  • Troubleshoot wireless devices, network connectivity issues, and feature functionalities.
  • Perform effectively in high-volume retail settings, maintaining focus, professionalism, and service quality even during peak traffic and escalated circumstances.

 Retail Partner Support

  • Serve as the AT&T subject-matter expert for retail staff and third-party labor partners.
  • Act as the primary AT&T representative for these partners, spearheading in-store support for retail escalations.
  • Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.

Work Environment & Schedule Expectations

  • This position is conducted in a retail environment, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort in busy, customer-facing environments characterized by frequent interactions and problem-solving demands.

Operational Excellence

  • Effectively navigate multiple systems while engaging with customers in real-time.
  • Thoroughly document all interactions.
  • Comply with company policies, compliance standards, and privacy regulations.
  • Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Implement and uphold approved planograms for mobile devices and signage.

About DSI Systems

DSI Systems is a leader in sales enablement and customized business solutions with over 40 years of experience, dedicated to delivering exceptional value and results for our clients and partners.

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