Robotics Service Expert for PLC Systems

stowgroupLokeren

On-site Full-time

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Experience Level

Experience

Qualifications

Master’s degree in Automation, Electromechanics, or equivalent relevant experience. At least 3 years of experience with PLC systems (programming, troubleshooting, commissioning, or service). Proficient in PLC software; familiarity with Siemens TIA Portal and TwinCAT is highly advantageous. Strong interest in high-tech industrial automation solutions and software-driven products (experience with conveyor systems is a significant asset). Hands-on, analytical mindset with a strong sense of ownership and responsibility. Willingness to travel approximately 30% of the time globally. Fluent in Dutch and English; proficiency in French is a valuable asset. Comfortable working directly at customer sites. Proficient in MS Office and Teams. Excellent communication skills, customer-oriented, eager to learn, and capable of collaborating effectively with cross-functional teams.

About the job

Key Responsibilities:

Management of PLC Product Knowledge

Oversee the technical data related to PLCs in conveyor systems and ensure it is easily accessible for service technicians and the helpdesk.
Maintain current PLC software versions and standards.
Document diagnostics, fault resolution, and recovery procedures.
Establish guidelines for updates and upgrades.
Keep as-built software documentation up-to-date.

Second-Line Support & Technical Escalations

Provide remote assistance to the field service team as second-line support.
Serve as the primary contact for technical escalations related to PLCs from the Service team and first-line helpdesk.
Analyze PLC and software issues in the field and define their priority for the Quality Monitoring Board (Movu Q).
Participate in the Quality Board and represent Service Operations.
Engage in a rolling 24/7 support system for teams and customers.

Troubleshooting & System Support

Diagnose and support existing PLC-controlled systems.
Investigate software malfunctions and system behavior.
Assist in validating PLC software updates, parameter modifications, and bug fixes.
Support on-site interventions when necessary (no greenfield development).

Training, Standards & Continuous Improvement

Facilitate the development and delivery of PLC-related training for service teams.
Act as the source for the latest PLC-related product information.
Enhance structures, tools, and guidelines for service engineers in troubleshooting and maintaining PLC systems.
Monitor the serviceability and stability of PLC software and drive improvements in future releases.
Manage technical changes related to PLCs and coordinate necessary field actions.
Gather customer and field feedback on PLC functionality and prioritize these insights for the software teams.

About stowgroup

Movu RoboticsMovu Robotics embodies innovation, ambitious growth, and cutting-edge technology. Our state-of-the-art robotic systems are designed and manufactured in-house, providing an exciting, hands-on work environment filled with challenges and opportunities for growth. Join us in shaping the future of intralogistics!

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As a Robotics Service Expert, you will take ownership of the PLC software and hardware components of our conveyor systems at Movu (MCS/Metafora). Your role involves managing and expanding the PLC knowledge base to provide essential support to our field service engineers and offer second-line assistance remotely. You will leverage your extensive PLC expertise with a strong product-oriented approach.Key Responsibilities:Management of PLC Product KnowledgeOversee the technical data related to PLCs in conveyor systems and ensure it is easily accessible for service technicians and the helpdesk.Maintain current PLC software versions and standards.Document diagnostics, fault resolution, and recovery procedures.Establish guidelines for updates and upgrades.Keep as-built software documentation up-to-date.Second-Line Support & Technical EscalationsProvide remote assistance to the field service team as second-line support.Serve as the primary contact for technical escalations related to PLCs from the Service team and first-line helpdesk.Analyze PLC and software issues in the field and define their priority for the Quality Monitoring Board (Movu Q).Participate in the Quality Board and represent Service Operations.Engage in a rolling 24/7 support system for teams and customers.Troubleshooting & System SupportDiagnose and support existing PLC-controlled systems.Investigate software malfunctions and system behavior.Assist in validating PLC software updates, parameter modifications, and bug fixes.Support on-site interventions when necessary (no greenfield development).Training, Standards & Continuous ImprovementFacilitate the development and delivery of PLC-related training for service teams.Act as the source for the latest PLC-related product information.Enhance structures, tools, and guidelines for service engineers in troubleshooting and maintaining PLC systems.Monitor the serviceability and stability of PLC software and drive improvements in future releases.Manage technical changes related to PLCs and coordinate necessary field actions.Gather customer and field feedback on PLC functionality and prioritize these insights for the software teams.

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