SaaS Onboarding Manager - Professional Services

ZenotiSeattle, Washington, United States

On-site Full-time $125K/yr - $140K/yr

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Experience Level

Manager

Qualifications

Ideal candidates will have a proven track record in leadership within a SaaS environment, with a strong emphasis on client onboarding and team development. Exceptional communication skills, project management expertise, and a passion for technology are essential for success in this role.

About the job

Zenoti offers a comprehensive, cloud-based software suite tailored for the beauty and wellness sector. Our platform empowers businesses to effectively manage all aspects of their operations through a unified mobile solution, including online appointment scheduling, POS systems, CRM, employee management, inventory management, and integrated marketing programs. By leveraging Zenoti, clients can optimize their systems, cut expenses, and enhance customer loyalty and spending. Engineered for scalability and reliability, our platform harnesses enterprise-level technology suitable for businesses of various sizes.

With over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti serves a diverse portfolio of globally recognized brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.

Recent milestones include exceeding a $1 billion unicorn valuation, receiving recognition as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reinforcing our commitment to empowering individuals to thrive and achieve their potential. To learn more about Zenoti, visit: https://www.zenoti.com

About the Role

As the Practice Manager on our Onboarding team, you will lead a dynamic group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for ensuring the success of new customer implementations, fostering internal team development, and acting as a key leader in delivering our services. Your role will be pivotal as you represent Zenoti to our clients, demonstrating the value our platform brings beyond mere implementation.

This position is ideal for someone who excels in tackling complex challenges, cultivating strategic relationships, utilizing AI-driven insights, and enhancing both personnel and processes within a fast-paced SaaS environment.

What You’ll Be Doing

Team Leadership & Talent Development

Manage, coach, and mentor a team of 8–10 Product Specialists and Project Managers.
Align team members’ personal growth with business objectives while establishing clear development pathways.
Foster a culture of accountability, ownership, and collaboration.

About Zenoti

At Zenoti, we are committed to delivering innovative solutions for the beauty and wellness industries. Our cutting-edge technology not only streamlines operations but also enhances the customer experience. Join us as we empower businesses worldwide to thrive in a competitive market.

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SaaS Onboarding Manager - Professional Services

Zenoti

Full-time|$125K/yr - $140K/yr|On-site|Seattle, Washington, United States

Apr 12, 2026

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Senior Manager of SaaS Client Onboarding - Professional Services

Zenoti

Full-time|$130K/yr - $145K/yr|On-site|Seattle, Washington, United States

Zenoti offers a comprehensive, cloud-based software platform tailored for the beauty and wellness industry. Our solution empowers users to efficiently manage all business operations through a unified mobile application, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), staff management, inventory control, and integrated marketing tools. By utilizing Zenoti, clients can optimize their processes, cut operational expenses, and enhance customer loyalty and spending. Our platform is built for scalability and reliability, leveraging enterprise-grade technology suitable for businesses of any size.With a footprint that spans over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios, partnering with renowned global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our achievements include reaching a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we take pride in being named a Great Place to Work Certified™ for 2021-2022, reaffirming our commitment to empowering individuals to thrive and discover their potential. Learn more about us at: zenoti.com About the RoleAs the Senior Manager within our Onboarding team, you will lead a high-performing group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for the successful implementation of new customer solutions, fostering internal team development, and acting as a pivotal leader in ensuring our service delivery. You will also represent Zenoti to our clients, demonstrating how our platform delivers value that extends beyond initial implementation.This position is ideal for an individual who excels at solving intricate challenges, cultivating strategic partnerships, utilizing AI-driven insights, and enhancing both personnel and processes in a dynamic SaaS environment.Key ResponsibilitiesLeadership and DevelopmentOversee, mentor, and nurture a team of 8-10 Product Specialists and Project Managers.Align team members’ personal growth objectives with business goals and establish clear development pathways.Promote a culture of accountability, ownership, and teamwork.

Mar 12, 2026

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Senior Product Specialist in SaaS Onboarding and Implementation

Zenoti

Full-time|On-site|Seattle, Washington, United States

Zenoti develops a cloud-based platform tailored for the beauty and wellness sector, bringing together appointment booking, POS, CRM, employee and inventory management, and marketing tools in a single mobile app. The company serves over 30,000 businesses worldwide, including well-known names such as European Wax Center and CorePower Yoga. This Senior Product Specialist position is based in Seattle and focuses on onboarding and implementation for customers using Zenoti’s SaaS platform. The role sits within the Adoption organization, working with both new and existing clients. What you will do Analyze business requirements and map them to Zenoti product features that drive customer adoption. Use deep product and functional knowledge to identify customer challenges, then configure solutions within the Zenoti application. Work closely with internal teams and customers to ensure smooth onboarding and implementation experiences. Deliver comprehensive training, helping customers achieve their business objectives by making the most of the platform. Location Seattle, Washington, United States

Apr 21, 2026

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Vice President of Professional Services

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Full-time|On-site|Seattle, Washington, United States

Zenoti is a premier provider of an all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Our innovative platform empowers users to effortlessly manage all facets of their business through a comprehensive mobile application, featuring functionalities such as online appointment scheduling, POS, CRM, employee management, inventory tracking, integrated marketing programs, and beyond. Zenoti is dedicated to helping clients streamline operations and reduce costs while enhancing customer retention and revenue.Currently, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, partnering with renowned global brands including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being honored as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Furthermore, we are proud to be recognized as a Great Place to Work Certified™ for 2021-2022, underscoring our commitment to empowering individuals to feel great and discover their potential. For more information about Zenoti, please visit: https://www.zenoti.comAbout the RoleIn the capacity of Vice President of Professional Services, you will be responsible for the comprehensive strategy and execution of onboarding, implementation, and service delivery for Zenoti’s global SaaS clientele. You’ll spearhead and expand a high-impact team of leaders and practitioners focused on ensuring customer success from Day 1 through efficient project governance, strategic alignment, and operational excellence.This executive position is ideal for a leader who excels in driving customer transformation at scale, leveraging data and AI capabilities, fostering cross-functional trust, and cultivating the next generation of delivery leadership. You will closely collaborate with Product, Sales, Customer Success, and Engineering teams to ensure that Professional Services acts as a strategic growth driver for the organization.What You’ll Be DoingOrganizational Leadership & Talent StrategyGuide, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional Experts.Develop a high-performing leadership pipeline aligned with long-term organizational growth and succession planning.Champion a robust performance management system that fosters accountability and excellence.

Nov 5, 2025

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Senior Product Specialist - SaaS Onboarding and Implementation

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Full-time|On-site|Seattle, Washington, United States

Join Zenoti as a Senior Product Specialist where you will lead the onboarding and implementation of our cutting-edge SaaS solutions. In this pivotal role, you will collaborate with cross-functional teams to ensure seamless integration of our products into clients' operations, driving their success and satisfaction.Your expertise in SaaS implementation will be critical in guiding clients through the process, providing training, and delivering exceptional support. You will analyze client needs, develop tailored strategies, and contribute to continuous improvement initiatives.

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Zenoti develops a cloud-based software platform tailored for the beauty and wellness sector. The system streamlines daily operations for salons, spas, medspas, and fitness studios, covering online appointment scheduling, point-of-sale activities, customer relationship management, staff coordination, inventory oversight, and marketing efforts. Over 30,000 businesses across more than 50 countries rely on Zenoti. Notable clients include European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has surpassed a $1 billion valuation and was named GeekWire’s Next Tech Titan. The company received an $80 million investment from TPG and ranked number 316 on Deloitte’s 2020 Technology Fast 500™. Zenoti also achieved Great Place to Work Certified™ status for 2021-2022. Further details are available at https://www.zenoti.com.

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