Sales Advisor at H&M | Lafayette

H&M GroupLafayette

On-site Part-time

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Experience Level

Entry Level

Qualifications

Who You AreA passionate individual with a keen interest in fashion and H&M’s offeringsDedicated to providing an exceptional customer experienceCommunicative, creative, and curious, with a proactive approachEnjoying collaboration in a dynamic work environmentPossessing sales experience in a fast-paced, team-oriented settingHaving a background in customer service within fashion, retail, or related industries

About the job

About the Role

As a Sales Advisor at H&M, you will play a crucial role in delivering exceptional customer service. Your responsibilities will include welcoming and guiding customers through our store, actively promoting our products, and providing valuable support and information to enhance their shopping experience. Leveraging your fashion knowledge, you will ensure that customers receive the best possible assistance. Additionally, you'll contribute to maintaining a clean and organized sales floor and back of house, collaborating closely with your team to create an inviting atmosphere.

A Day in the Life

In this dynamic role at H&M, no two days are the same. Your typical responsibilities will include:

Delivering outstanding customer service by welcoming and guiding customers throughout the store and supporting their needs
Engaging with customers in meaningful conversations to enhance their shopping experience
Informing customers about the latest fashion trends, stories, and products
Effectively promoting and selling our merchandise
Encouraging customers to join our Customer Loyalty App (Hello Member) and participate in our sustainability initiatives
Positively representing both yourself and the H&M brand during interactions
Collaborating with the store management team to implement commercial and operational strategies to achieve sales targets

Fashion & Trend Awareness

Staying informed about current fashion trends, styles, and competitors
Using your fashion knowledge to provide customers with relevant information

Team & Development

Sharing your knowledge of service, fashion, and store operations with your colleagues
Adhering to store procedures and legal requirements
Giving and receiving feedback to foster growth and collaboration
Participating in onboarding and training processes to further your development

Retail Operations / Visual & Commercial Execution

Managing the full garment cycle from unpacking to presentation
Maintaining fitting rooms and checkout areas to best practices
Contributing to a tidy sales floor and stockroom
Supporting attractive merchandise displays to highlight trends and stories

About H&M Group

H&M Group is a global fashion retailer that values diversity and inclusion, dedicated to creating a positive workplace. Our values guide our mission, and we are committed to offering the best shopping experience to our customers.

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