About the job
About Decagon
Decagon stands at the forefront of the conversational AI revolution, empowering brands to curate exceptional customer experiences akin to a concierge service.
Our innovative technology equips industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas with the ability to implement AI agents that foster personalized, enriching interactions across all communication channels including voice, chat, email, SMS, and beyond.
We envision a future in which customer experiences are transformed from mundane support tickets and waiting music to swift resolutions, engaging conversations, and meaningful relationships. Our commitment to this vision is supported by prestigious investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.
As an in-office organization, we thrive on a shared commitment to excellence and rapid execution. Our core values , Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle , guide our collaborative efforts and team growth.
About the Role:
In your capacity as the Sales Development Manager at Decagon, you will play a pivotal role in hiring, training, and scaling a high-performing team of Sales Development Representatives (SDRs) to generate top-of-funnel pipeline and accelerate our sales trajectory. You will oversee a dedicated team of 6-10 SDRs, focused on account-based prospecting, multi-threaded outreach, and the meticulous qualification of enterprise opportunities. Your role will involve close collaboration with GTM leadership to enhance outreach strategies, streamline processes, and nurture the next generation of sales talent.
This position is ideal for individuals who are passionate about shaping and refining the sales development strategy within a dynamic, high-growth startup environment.
Your Responsibilities Will Include:
Leading and expanding a team of 6-10 BDRs focused on Enterprise and Strategic segments.
Recruiting and onboarding new SDRs while imparting knowledge on Decagon’s product offerings, buyer personas, competitive landscape, and tools.
Cultivating a high-performing culture by overseeing daily operations and managing individual SDR quota performance.
Creating and implementing career development plans for direct reports, including regular mentoring sessions, coaching on time management, objection handling, prospecting strategies, and active listening techniques.
Collaborating with cross-functional leaders and partners in Sales, RevOps, and Marketing to strategize pipeline and prospecting initiatives that surpass company objectives.
Providing performance reports and forecasts to senior leadership.
