About the job
DVI Solutions has been at the forefront of audio-visual technology since 2002, providing innovative setups that enhance communication and collaboration for clients ranging from multinational corporations to educational institutions. With a strong presence across Southeast Asia, including Singapore, Thailand, and Indonesia, we pride ourselves on delivering exceptional service to various sectors, including government agencies, schools, and retail businesses.
Position Summary:
We are seeking a meticulous and driven Sales Operations Executive to become an integral part of our team in the Philippines. This pivotal role is essential for the seamless operation of our sales processes, involving precise order management, coordination of Return Merchandise Authorizations (RMA), and processing purchase orders. You will collaborate closely with regional teams to facilitate efficient order processing, ensure timely deliveries, and uphold a superior customer experience.
Key Responsibilities:
- Oversee the entire sales order lifecycle from initiation to fulfillment, guaranteeing accuracy and promptness.
- Manage RMA processes, effectively liaising with both internal teams and external partners.
- Generate and dispatch Purchase Orders (POs) to suppliers and partners.
- Keep detailed records of sales transactions, returns, and all relevant documentation.
- Work in tandem with sales, logistics, and finance teams to rectify any order or billing discrepancies.
- Contribute to process enhancement initiatives within the Sales Operations department.
