Salesforce Solution Architect - Service Cloud

NeuraFlash, Part of AccentureRemote - Colombia

Remote Full-time

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Experience Level

Experience

Qualifications

Conduct business process evaluations to uncover customer needs and workflowsConvert customer requirements into Salesforce designs, utilizing best practices and minimizing the necessity for custom developmentConfigure Salesforce Service Cloud solutions effectivelyCreate technical specifications and requirements for clients and the technical delivery teamImplement best practice UX design across all aspects of the project

About the job

Why Choose NeuraFlash, a Part of Accenture:

At NeuraFlash, a proud part of Accenture, we are pioneers in revolutionizing business through the integration of AI and innovative technologies such as Agentforce. As a leading authority in AI, Amazon, and Salesforce, we develop intelligent solutions that incorporate Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce, among others. Our goal is to transform workflows, enhance customer experiences, and deliver measurable outcomes. By leveraging cutting-edge technologies from conversational AI to predictive analytics, we empower organizations to thrive in a rapidly changing digital world with customized strategies.

We are at the forefront of generative AI and AI agents. Salesforce has launched Agentforce, and we are honored to be the exclusive partner chosen for the private beta prior to its launch. Following the launch, we have proudly established ourselves as Salesforce's top partner for Agentforce, solidifying our position as innovators in this transformative field.

Join us at NeuraFlash, a part of Accenture, and take part in shaping the next wave of AI-driven transformations. Here, you will work alongside pioneering experts who are committed to pushing the limits of innovation and utilizing technologies like Agentforce to deliver significant customer outcomes. Whether you are designing advanced AI-powered bots, optimizing business operations, or creating solutions with the latest generative AI technologies, your contributions will be vital in driving large-scale innovation. If you are eager to make an impact in the AI industry, NeuraFlash is your ideal destination.

We are excited to expand our elite Service Cloud practice by adding a Salesforce Solution Architect! In this role, you will collaborate closely with the Service Cloud Practice Lead to bring Salesforce project implementations to fruition. You will engage with clients to understand their business needs, pinpoint requirements, and design, develop, test, and deploy their solutions. As we build a top-tier delivery team, your contributions will play a crucial role in our success, working alongside a talented team, engaging clients, and collaborating with our Artificial Intelligence Team!

About NeuraFlash, Part of Accenture

NeuraFlash, now part of Accenture, is dedicated to redefining the business landscape through innovative AI solutions. We are recognized leaders in the field, focusing on the integration of Salesforce and other cutting-edge technologies to enhance customer experience and operational efficiency.

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