About the job
About the Role
Join our dynamic Account Management team as a Commercial Account Manager. Your primary objective will be to foster enduring relationships with our mid-market clients and ensure they derive maximum value from Rossum’s solutions.
You will act as a trusted advisor, leading renewal discussions, identifying opportunities for account growth, and supporting our customers in achieving their business objectives. Collaborate with cross-functional teams including Sales, Customer Experience, and Product to enhance the customer experience and drive Rossum's growth.
Key Responsibilities
- Oversee a portfolio of approximately 100 commercial accounts, focusing on client retention and satisfaction.
- Lead negotiations for renewals to establish lasting customer partnerships.
- Identify and promote upsell and cross-sell opportunities to maximize customer value.
- Serve as the primary contact for clients, working closely with Customer Experience to facilitate smooth onboarding and resolve issues.
- Conduct regular business reviews to highlight value realized and explore future growth prospects.
- Provide actionable insights to Product and Sales teams to drive continuous improvement.
- Utilize CRM and data analytics tools to monitor account health, usage, and expansion opportunities.
Who You Are
- 2–4 years of experience in Account Management, Customer Success, or B2B SaaS Sales.
- Adept in relationship management and negotiations, with a proven track record of meeting retention and expansion goals.
- Excellent communication and presentation skills in English.
- Proficient with CRM tools (Salesforce or similar) and capable of making data-driven decisions.
- Bonus Qualifications:
- Familiarity with Intelligent Document Processing, automation, or related SaaS sectors.
- Proficiency in additional European languages.
- Understanding of APIs or Rossum’s ecosystem.
What Success Looks Like
Within the First 3 Months
- Complete onboarding and product training.
- Establish relationships across your entire customer portfolio.
- Deliver initial account reviews and uncover 2-3 quick-win opportunities for upselling or renewals.
