About the job
About FlyAkeed:
FlyAkeed is an innovative online platform dedicated to streamlining the travel booking experience for flights and hotels. Founded in 2017 and based in Riyadh, Saudi Arabia, our mission is to provide an unparalleled travel experience for our valued customers.
Company Highlights:
Current funding stage: Series A, supported by reputable investors such as PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.
We are seeking a dynamic and driven Account Management Specialist to join our expanding team. In this pivotal role, you will manage client accounts, ensuring their needs are met while cultivating lasting relationships that enhance customer satisfaction and loyalty.
Key Responsibilities
- Act as the main point of contact for designated clients, fostering strong, enduring relationships.
- Oversee client accounts to ensure target goals and KPIs are met.
- Lead discussions for contract renewals, negotiating pricing, terms, and service agreements.
- Identify opportunities for upselling and cross-selling to maximize account revenue.
- Prepare and deliver commercial proposals and business reviews to clients.
- Track account performance metrics, providing insights and strategic recommendations.
- Collaborate with internal teams including sales, marketing, operations, and customer support to ensure exceptional service delivery.
- Proactively address client concerns, ensuring prompt resolution of issues.
- Conduct regular check-ins and quarterly business reviews to align on objectives and future growth strategies.
- Maintain precise CRM records and document all client interactions.
