Senior Account Manager - Key Accounts

Are you ready for an exciting journey? A journey that will elevate your ambitions and propel you into a new challenge that pushes you beyond your limits.At Delivery Hero, we cultivate a vibrant culture driven by talent, aiming to amplify our impact on millions of lives as we move forward together.Not just another app. We are the fastest-growing multi-categor…

À propos de LuoPay LuoPay figure parmi les fintechs de paiements transfrontaliers à la croissance la plus rapide en Afrique. L’entreprise se consacre à simplifier et optimiser les paiements internationaux pour les sociétés africaines. Sa plateforme propose des solutions plus rapides, transparentes et compétitives que les méthodes classiques. En peu de temps, LuoPay s’est imposée comme un acteur clé en Afrique de l’Ouest et en Afrique Centrale. Dans le cadre de son expansion, l’équipe commerciale s’agrandit. Ce que fait le poste Le Key Account Manager pilote l’activation et le développement du portefeuille clients au quotidien. L’objectif principal : augmenter les volumes de transactions, renforcer la fidélité des clients et améliorer la rentabilité des comptes stratégiques. Ce rôle demande une forte implication opérationnelle et un suivi orienté résultats. Les missions incluent : Entretenir des échanges réguliers avec les clients Négocier les conditions, y compris les taux de change Suivre les volumes de transactions Repérer de nouvelles opportunités de croissance Localisation Poste basé à Abidjan.

Join our team as a Chief Accountant / Auditor and play a vital role in ensuring the financial integrity of our organization. This leadership position involves overseeing accounting operations, ensuring compliance with financial regulations, and providing insightful financial reports that guide strategic decisions.The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate complex financial information clearly to stakeholders. You will be responsible for managing audits, preparing financial statements, and leading a team of accounting professionals.

Your Main ResponsibilitiesUnder the guidance of the Area Sales Manager, your primary role will be to identify and promote our innovative technological solutions to educational institutions, including schools and universities. You will manage a designated geographical area and work on expanding our client portfolio. This involves maintaining a strong and lasting relationship with key decision-makers within these institutions.Education and ExperienceYou should have a higher education background in Marketing, Sales, IT, or a related field, with at least a BAC+2 qualification and be no more than 25 years old:- Fresh graduates are welcome- You are courageous and thrive on challenges- Proficient in sales techniques- Previous experience in insurance sales is a plus- Dynamic and results-oriented- Strong organizational skills and ability to work under pressure- Familiarity with internet and IT tools is an asset- Excellent proficiency in French, both written and spoken

YOUR KEY RESPONSIBILITIESUnder the guidance of the Area Sales Manager, your primary role will be to prospect and market our cutting-edge technological solutions to educational institutions, including schools and universities. You will be responsible for developing a client portfolio within a designated geographical area and ensuring effective communication with key decision-makers to maintain strong, long-lasting relationships.

Join our Finance team at Digital Virgo Africa as an Accounting Intern. In this role, you will have the opportunity to engage in various essential accounting functions, gaining valuable experience in a dynamic environment.Your key responsibilities will include:Monitoring the accounting entries of invoicesDaily account reconciliationTracking supplier paymentsOverseeing payment deadlines and processing invoicesOrganizing all accounting documentsAnalyzing payroll accountsPreparing tax and social security declarationsAssessing tax accountsReviewing and following up on bank reconciliationsConducting cash inventoryAnalyzing and reconciling customer accountsActively participating in practical assignments as needed (e.g., client account analysis, account reconciliation)Assisting the accounting manager with various tasks

Join SGS as a Fiscal Responsibility Manager, where you will play a critical role in overseeing and managing fiscal responsibilities within our team. You will ensure compliance with financial regulations and support our management team in making informed decisions. Your expertise will be pivotal in optimizing our financial operations.

Analyze the impact of our solutions on customer operations.Utilize data-driven metrics to assess adoption rates of our solutions and the effects of new releases on our clients' businesses.Improve Customer Training and Streamline Onboarding.Support onboarding processes to ensure an exceptional customer experience from the start.Create engaging training materials including videos, PDFs, and more to facilitate smooth application adoption.Proactively identify strategies to boost adoption rates.Customer Relationship Management.Thoroughly investigate and resolve customer inquiries, report issues to the product team, and ensure timely follow-ups with all internal teams to prioritize customer issues.Collaborate with product managers to draft comprehensive requirement documents that align with clear and measurable business objectives.Standardize Communications to Foster Adoption of New Features.Ensure all stakeholders are informed and aligned, managing requests from sales, support, and other cross-functional teams.Conduct regular site visits to promote product engagement.Maintain and update documentation on processes, guidelines, and other essential materials.Testing of New and Enhanced Product Features.Work alongside product managers and software testers to ensure new releases meet customer requirements and operational processes.

Join Coface as a Marketing and Communication Manager for the Western and Central Africa region. In this dynamic role, you will spearhead marketing and communication strategies aimed at enhancing our brand visibility and driving business growth across diverse markets.Your primary responsibilities will include developing targeted marketing campaigns, managing public relations initiatives, and collaborating with cross-functional teams to ensure consistent messaging. You will analyze market trends and adapt strategies accordingly to meet the needs of our clients.

In the context of expanding into new territories, Digital Virgo is seeking a skilled technical project manager. This role is crucial to the company's international operations.Key Responsibilities:Specification Development: Collaborate with business and technical teams to create technical-functional specifications based on functional requirements and API partner documents.Feasibility Assessment: Engage with technical teams to verify the feasibility of proposed solutions and contribute to technical design, including a 'High Level Design'.Planning and Monitoring: Develop and monitor project timelines in collaboration with relevant stakeholders.Meeting Management: Organize and facilitate meetings to assess project progress and identify potential risks and issues.Communication and Reporting: Ensure regular communication, providing updates and reports on project progress to stakeholders.Delivery Coordination: Coordinate with development and product teams to ensure timely project delivery.Issue Management and Corrective Actions: Identify causes of delays and implement corrective actions, proposing effective solutions to challenges.Deliverable Validation: Ensure deliverables are validated to verify compliance with requirements.Problem Detection and Diagnosis: Be capable of detecting, diagnosing, and solving encountered issues.Process and Methodology Application: Adhere to and apply established project management methodologies within the company, utilizing appropriate tools, methods, and indicators.

Pre-Sales Manager Location: Ivory Coast Reports to: Senior Vice President - Global Sales About the Role: The Pre-Sales Manager plays a pivotal role in aligning technical and commercial solutions throughout the sales process for digital lending and financial service platforms. This position serves as a crucial link between business, technology, risk, and operations, ensuring the design of viable, scalable, and profitable deployments for a diverse range of clients, including banks, telecom companies, microfinance institutions, and digital wallets. In this role, you will ensure that the solutions proposed are not only aligned with client requirements but also safeguard the company's financial interests, risk exposure, and delivery capabilities. Key Responsibilities: Sales Support Facilitate discovery sessions with clients to assess business models, regulatory frameworks, and operational constraints. Convert client needs into comprehensive business and functional specifications. Assist in the preparation of RFPs, RFIs, and commercial proposals. Create solution presentations, demonstrations, and architectural diagrams. Provide technical and product knowledge during negotiations. Commercial Structuring & Business Case Development Develop financial models for lending initiatives, including portfolio sizing, unit economics, and profitability assessments. Support pricing strategies and revenue-sharing negotiations. Evaluate partner contributions in terms of funding, distribution, infrastructure, and operational support. Identify risks and assess operational cost implications. Ensure the commercial viability of agreements prior to finalization. Cross-Functional Coordination Act as a liaison between Sales, Product, Risk, Engineering, and Operations teams. Align solution feasibility with product capabilities and strategic roadmap. Coordinate with internal stakeholders for proposal validation. Prepare documentation for implementation teams following handover. Product Positioning & Thought Leadership Clearly communicate the value proposition tailored to specific market segments (banks, telecoms, fintechs). Educate clients on best practices in digital lending. Assist in go-to-market strategies and product positioning efforts. Provide market feedback to product development teams.

Key ResponsibilitiesMaintenance ManagementDevelop and execute a comprehensive maintenance strategy for the unit.Oversee preventive, corrective, and enhancement maintenance activities.Diagnose equipment failures, analyze issues, and propose effective long-term solutions.Track performance metrics including equipment availability, adherence to schedules, and minimize unplanned downtimes.Optimize the utilization of spare parts and consumables.Manage new projects and outsourced maintenance interventions.Implement and enhance the Computerized Maintenance Management System (CMMS) for monitoring maintenance activities and performance indicators.Team Management and DevelopmentLead, organize, and support maintenance teams across various disciplines.Approve weekly work schedules based on team capabilities.Conduct annual performance evaluations and recommend promotions based on merit.Facilitate skill development through tailored training programs.Promote awareness of quality standards, health, safety, and environmental practices.Continuous Improvement and PerformanceDrive continuous improvement initiatives using the PDCA cycle or similar methodologies.Investigate missed targets and implement corrective measures.Participate in internal audits and address identified deficiencies.Enhance the reliability of critical equipment through improved maintenance protocols.Safety and ComplianceEnsure compliance with safety regulations and proper usage of personal protective equipment (PPE).Investigate workplace incidents and apply corrective and preventive strategies.Ensure all installations and maintenance activities adhere to safety standards.

About Luo Luo delivers cross-border payment solutions across Africa, helping businesses transact with international suppliers quickly and transparently. The company has become a leading presence in West and Central Africa and is expanding rapidly to support growth across the continent. Role Overview The Talent Acquisition Manager will establish and lead Luo's recruitment function in Abidjan. This is a foundational position, responsible for building hiring processes, shaping recruitment strategies, choosing the right tools, and strengthening Luo’s employer brand. What You Will Do Manage the full recruitment cycle for roles in sales, operations, technology, and finance, from sourcing to offer acceptance. Source candidates using LinkedIn, referrals, job boards, and local networks. Assess applicants for skills, cultural fit, and alignment with Luo’s values. Coordinate interviews with hiring managers across multiple locations and time zones. Build and maintain a steady pipeline of talent, especially for recurring sales and operations positions. Design and implement recruitment processes, including interview formats, scorecards, and workflows. Select and roll out recruitment tools such as Applicant Tracking Systems, sourcing platforms, and reporting solutions. Promote Luo’s employer brand through engaging job postings, career content, and a strong LinkedIn presence. Track recruitment metrics and report hiring progress to leadership. Keep up with local talent markets and advise on compensation and hiring trends. Location This position is based in Abidjan.

Role Overview Deloitte, on behalf of the West African Health Organization, is hiring a Principal Investigator and Grant Manager based in Abidjan. This position leads important health projects across West Africa, focusing on both research oversight and grant management. What You Will Do Oversee research projects that support regional health priorities Manage grants, including administration and reporting Work closely with partners, funders, and stakeholders to improve health outcomes Location This role is based in Abidjan and covers initiatives throughout West Africa.

Key Responsibilities:Oversee and manage housekeeping staff, including scheduling, training, and performance evaluations to ensure operational efficiency and adherence to service standards.Manage daily operations to ensure an efficient workflow while strictly adhering to cleanliness and quality standards set by the company.Monitor and manage inventory of cleaning products and linens to ensure adequate supply levels and minimize waste.Implement and enforce safety protocols, sanitation standards, and compliance procedures across all operations.Conduct regular inspections of rooms and floors to verify compliance with established cleanliness and maintenance standards.Address customer concerns and resolve service issues promptly and professionally to maintain high customer satisfaction.Analyze floor performance indicators and customer satisfaction metrics, preparing reports for management.Organize regular team meetings to communicate organizational updates, best practices, and operational changes.Maintain accurate records of incidents, inventory, maintenance issues, and staff activities.Identify opportunities for process improvements and implement solutions to enhance operational efficiency.Ensure compliance with company policies, local regulations, and health and safety standards.

We are seeking a Financial Controller to oversee and manage the financial operations of our esteemed hotel in Abidjan. In this role, you will be responsible for preparing financial reports, monitoring budgets, and ensuring compliance with financial regulations. Your expertise will be crucial in driving financial performance and providing strategic guidance to our management team.