About the job
Join our dynamic team at Hireframe as an Accounts Receivable (AR) Associate! We are looking for a motivated and detail-oriented individual with a solid foundation in AR processes. The ideal candidate will possess outstanding analytical abilities and a passion for delivering exceptional customer service.
This is a fully remote position, allowing you to work from the comfort of your home during U. S. business hours.
Key Responsibilities
- Meet or exceed performance standards as defined by service level agreements (SLAs).
- Process customer refunds efficiently.
- Oversee the internal help desk and deliver top-notch service to all requesters.
- Demonstrate due diligence before seeking assistance.
- Accurately input payment details into the internal system.
- Respond promptly to inquiries and requests.
- Identify short payments and escalate them to the Collector for resolution.
- Conduct research and resolve unidentified or unapplied cash by collaborating with internal stakeholders and customers via phone and mail.
- Prepare inter-company journal entries, ensure proper applications, and reconcile cash applied to cash received.
- Manage customer communications from initial contact through to resolution.
- Enhance the reputation of the organization/department by taking ownership of both new and existing requests, continually seeking opportunities to add value.
- Collaborate with internal stakeholders and managers to pinpoint areas for improvement to optimize outcomes for all teams.
- Maintain unapplied cash at minimal levels and swiftly resolve sync issues between internal systems.
- Perform additional related duties as assigned by management.
