Accounts Receivable Officer

Key Responsibilities:Oversee the generation and handling of customer billing processes, including adjustments to billing, write-offs for receipts, revenue recognition, and credit management functions.Evaluate customer account activities to ensure all updates align with company policies.Monitor, track, and follow up on outstanding customer payments to ensure …

At Royal Island Resort & Spa, we prioritize the safety and welfare of our team members, guests, and visitors. As a Loss Prevention Officer, your diligence, efficiency, and dedication will contribute to maintaining a secure and enjoyable environment for all. Reporting directly to the Loss Prevention Manager, your key responsibilities will encompass:Delivering consistently professional, friendly, and engaging service.Ensuring the safety and security of guests, colleagues, and the hotel premises.Participating as a vital member of the Emergency Response Team, addressing emergencies including fires, accidents, and medical situations.Investigating and reporting any breaches of law or hotel policies.Responding to emergencies, providing first aid and CPR as necessary.Identifying and reporting fire hazards and health safety issues.Documenting and investigating incidents such as accidents, complaints, and criminal activities.Conducting routine patrols and managing crowd control effectively.Performing departmental key control audits and maintaining accurate key control records.Adhering to all hotel safety policies.

Constance Halaveli is seeking an Assistant Front Office Manager to help lead the front office team and maintain smooth daily operations. This position supports the Front Office Manager with a focus on delivering excellent guest service and upholding high standards throughout the department. Role overview The Assistant Front Office Manager works closely with front desk staff, coordinates guest arrivals and departures, and responds to guest inquiries or concerns. The role plays an important part in creating a welcoming atmosphere and ensuring guests have a positive experience from check-in to check-out. Key responsibilities Assist with supervising daily front office operations Support and guide the front desk team Coordinate check-in and check-out procedures Address guest questions, requests, and complaints promptly Help maintain a high standard of service and hospitality What we look for Experience in hospitality or hotel front office roles Strong leadership and communication skills Attention to detail and a commitment to guest satisfaction

Join our team as a Human Resources Officer at the stunning Royal Island Resort & Spa. In this pivotal role, you will support the daily operations of the Human Resources Department, focusing on team member welfare and engagement, while fostering a positive environment for all staff.Welcome all individuals entering the Human Resources Office or reaching out via phone, ensuring smooth operations at all times.Provide timely updates and relevant information to department heads and team members as required.Accurately process necessary paperwork within set deadlines to uphold a professional image.Organize and actively participate in all human resource social activities to foster team camaraderie.Gather feedback on activities and communicate concerns to superiors for continuous improvement.Facilitate monthly recreation meetings for team members and additional meetings as needed.Assist in the Team Member of the Month selection process, including nominations, voting, and award ceremonies.Prepare HR documentation and letters as requested by team members.Maintain and update personnel records, including files for new hires, exit interviews, and leave records.Assist with travel arrangements for new team members, including ticketing and transfers, welcoming them to the resort.Draft welcome letters for new team members and announce their start dates.Regularly check team accommodations to ensure quality and comfort.Prepare salary and service charge sheets, along with any reports requested by the Head of Department.

As an Administrative Secretary at Villa Park Sun Island, you will play a pivotal role in supporting our management team by facilitating communication and coordinating with various departments, government entities, and other institutions. Your responsibilities will encompass a wide range of administrative tasks, including preparing reports and maintaining essential documentation.Manage the General Manager’s appointment and meeting schedules.Prepare venues for the General Manager's meetings.Accompany the General Manager to meetings at the resort and other locations as necessary.Document and maintain minutes for the General Manager’s meetings.Act as a reliable source of information for all resort management members.Prepare and maintain minutes for management meetings.Provide general secretarial support to special committees and maintain records of their meetings.Oversee the management and organization of all documents transferred to the General Manager's Office.Collaborate with HR to maintain attendance records for all Administration Department members.Coordinate with HR to track leave and off-day records for all managerial staff.Ensure all incoming and outgoing documents to/from the General Manager’s office are properly filed while maintaining confidentiality.Handle and distribute incoming correspondence from the Head Office.Ensure all secretarial communication channels (email, fax, phone) are operational and distribute received correspondence to the respective departments.Maintain all government-related statutory records.Stay updated on local legislation and regulatory changes.Monitor and update the social media accounts for Sun Island Resort and Spa.Manage the website content for Sun Island Resort & Spa.Review online guest comments and feedback, forwarding relevant concerns to the General Manager and responding as directed.Collect and analyze information from guest comment forms.Follow up with relevant departments regarding the status of actions taken in response to guest feedback.Compile and maintain health and safety records, reports, and documents as required for Sun Island & Villa Hotels.Plan and execute promotional activities for resort facilities and services in collaboration with related departments.Operate and make announcements on the Public Address System.Assist the Environment Manager in collecting water samples for laboratory testing in Male’, ensuring all reports are filed for future reference and maintaining health and safety records.