About the job
Join Sectigo's expanding global team as a Collections Specialist! In this role, you will oversee the collections process, ensuring timely payments from customers while minimizing outstanding receivables. Your proactive communication with clients, reconciliation of overdue accounts, and resolution of payment-related issues will directly support our cash flow objectives.
This full-time position offers a hybrid work model, requiring at least three days a week at our Lille office.
Key Responsibilities:
- Proactively follow up on overdue accounts through various channels including email and phone.
- Manage an international portfolio of customers, including those from France and other European countries.
- Monitor customer accounts for non-payments and irregularities.
- Analyze aging reports to prioritize collection efforts based on risk.
- Investigate payment discrepancies in collaboration with internal teams.
- Negotiate payment plans or settlements as needed.
- Maintain accurate records of collection activities in the ERP system.
- Work with sales, customer support, and finance teams to resolve disputes impacting payment.
- Regularly prepare and report on key collection metrics.
- Escalate high-risk accounts within the organization.
- Assist with audits and credit assessments as required.
- Engage in process improvement initiatives for credit and collection efficiency.
- Perform additional tasks as assigned by management.
