About the job
Role Mission:
The Administrative Coordinator for Customer Support is responsible for overseeing administrative tasks and internal controls across offices, plants, and branches. This role facilitates effective communication with various departments by providing excellent service.
Key Responsibilities:
- Manage the customer support administrative team, guiding and developing team members.
- Exercise independent management within the supervisor's guidelines, assigning responsibilities, and defining work teams.
- Analyze financial credits in collaboration with the Finance department.
- Engage with different departments and clients, ensuring quality customer service and support for internal and external employees.
- Possess a comprehensive understanding of the ELGA sector.
- Create management reports for customer support and overall ELGA sector performance, compiling monthly and cumulative reports to track goal attainment.
- Conduct annual performance evaluations and career development plans for the team.
- Monitor and evaluate the performance of the department.
- Follow up on contractual relationships with clients and provide support to both customers and the Sales department.
- Generate reports to track compliance with established controls by the Supervisor and/or Manager.
- Prepare purchase orders and requests, managing material entries and exits as needed, and assist with generating Sales Orders and invoicing using LATIS "S1".
- Process payment requests to suppliers and coordinate follow-ups with Finance.
- Provide administrative support to Sales and Technical Service personnel in service order generation.
- Adhere to existing regulations and internal procedures regarding quality, safety, hygiene, and environmental standards set by the organization.
- Ensure compliance with procedures under the Quality Management System.
- Conduct warehouse inventory control when necessary.
- Coordinate with the Executive Secretary of Management for travel insurance for employees traveling abroad.
