About the job
Job Overview:
- Deliver outstanding administrative and reception services to patients and support clinic operations.
- Collaborate effectively within a multi-disciplinary team, valuing each member's contribution to ensure optimal patient care.
Key Responsibilities:
- Serve as the primary contact for all office equipment, including maintenance, repairs, and servicing.
- Support the HR department by maintaining up-to-date personnel records and assisting with HR communications.
- Process purchase orders and maintain records for parts received.
- Schedule and send reminders for equipment servicing dates.
- Coordinate courier and shipping needs as per management's directions.
- Welcome patients upon arrival at the clinic, ensuring a courteous and efficient service.
- Handle patient correspondence, including letters and reports, with care.
- Input and verify patient details on Meditech and other systems.
- Report and address any system faults promptly.
- Prepare patient documentation, including inputting or scanning documents as needed.
- Receive and log deliveries to the department.
- Prepare files and orders for upcoming clinics in advance.
- Communicate with clinicians regarding any discrepancies as necessary.
- Send timely text reminders for patient appointments.
- Ensure accurate data entry from completed clinics into Meditech, ensuring all orders are imported.
- Maintain high standards of care, including a safe working environment and patient confidentiality.
- Participate in annual performance reviews.
- Provide administrative cover at the clinic as directed by management.
- Perform additional tasks as needed to support the smooth operation of the department.
