IT Support Administrator

Join VVB Engineering, a leading provider of Mechanical and Electrical Installation services across diverse industries. We are currently seeking a dedicated IT Support Administrator to collaborate with our IT Manager and external IT Support team. In this role, you will offer first-line support to both our office and site locations. This position is based prim…

Join one of the largest credit management service providers in Europe, a market leader in the UK and Ireland. Our client values its workforce, employing over 950 individuals and fostering a culture of growth and success.The Client Support Administrator will play a crucial role in managing a dedicated client relationship, potentially with a bank or a similar third party. This position involves effective communication between the client and internal departments, ensuring timely access to necessary information.Key responsibilities include processing data feeds, generating reports, and maintaining data accuracy while regularly analyzing and reconciling account information.The successful candidate will possess strong proficiency in Microsoft Office applications, particularly Word and Excel, and demonstrate prior administrative experience. We are seeking a self-driven individual with exceptional communication abilities and a proactive approach. A commitment to accuracy and a team-oriented mindset, coupled with outstanding customer service skills, are essential.The starting salary for this role is £17,500, with potential growth to £21,500 as you demonstrate your skills and competency. Following a successful probationary period, your salary will increase to £18,500, with biannual salary reviews in June and November.Additionally, there is an opportunity for variable pay, up to 14% of your annual salary, awarded quarterly based on the achievement of monthly KPIs and targets.If you are looking to advance your career within a rapidly expanding organization that prioritizes professional development, we encourage you to apply.This opportunity is advertised by The Recruitment Consultancy, acting as an Employment Agency.

Join SW Group as a Client Support Administrator where you will play a crucial role in ensuring our clients receive exceptional support and service. Your responsibilities will include managing client inquiries, providing solutions, and facilitating smooth communication between clients and our internal teams. We are looking for a proactive individual who is eager to assist clients and contribute to our mission of delivering outstanding service.

We are currently seeking a talented and motivated 2nd Line Support/System Administrator to join our dynamic IT team at a nationally recognized company located in the vibrant heart of Manchester.This role presents a unique opportunity to enhance your skills while working with cutting-edge technologies in a collaborative environment.Your Responsibilities:Manage and optimize the company's IT support systems.Effectively diagnose and resolve IT support issues while adhering to established service level agreements (SLAs).Participate in various project initiatives to improve IT services.Collaborate with suppliers and key stakeholders to implement IT projects that align with company objectives.Who We Are Looking For:A candidate with a degree in Computer Science or a relevant IT qualification (such as Microsoft Fundamentals/Associate).At least 2 years of experience in an IT service desk or a similar role.Proficient in supporting end-user hardware and software.Experience with MS Server, networking, and system administration.Familiarity with Windows Server, Active Directory, Office 365, Exchange, and Windows 10.A valid Driving Licence is preferred.In this position, you will closely collaborate with the IT Director, providing you with exceptional opportunities for professional growth and development while enjoying the autonomy to thrive in your role.We encourage you to apply today!

Role Overview Radius Limited is hiring an Installation Support Administrator in Crewe. This role helps keep installation projects on track by supporting internal teams and coordinating schedules. The position also acts as a key point of contact between departments to make sure information flows smoothly. What You Will Do Support installation teams with day-to-day administrative tasks Manage and update installation schedules Facilitate communication between departments involved in installations What We Look For Attention to detail Strong organizational skills Comfort working with multiple teams Enjoyment in helping others solve problems

Role overview The Client Support Administrator at Culina Group plays a key part in supporting client relationships. Based in Market Drayton (TF9 3SQ), this role centers on managing client inquiries, providing timely responses, and ensuring records stay current and accurate. Main responsibilities Answer client questions and requests clearly and promptly Address issues as they arise and deliver practical solutions Maintain up-to-date records of all client interactions and activities What we value Careful attention to detail in communications and documentation Commitment to building and sustaining positive client relationships A strong customer-focused approach in daily tasks

The WSH Group is seeking a dedicated and organized Operations and Administrative Support Manager to join our team in Reading. In this pivotal role, you will oversee various operational tasks, ensuring seamless administrative processes and fostering an efficient working environment.As the Operations and Administrative Support Manager, you will be responsible for coordinating daily operations, managing schedules, and providing support to our team. Your exceptional organizational skills and attention to detail will be crucial in streamlining our administrative functions and enhancing team productivity.

LOCATION: HounslowHOURS: 40 per weekSHIFT PATTERN: Monday to Friday from 8 AM to 5 PM - 3 days in the office and 2 days working from homeSALARY: CompetitiveIf you require any additional support or adjustments during the recruitment process, please feel free to reach out to our Recruitment Department at recruitment@abm.com. We're here to assist you!As a Contract Support Specialist, you will deliver exceptional administrative support to our operations. Collaborating closely with the Operations and Finance Support teams, you will help maintain administrative systems, ensuring adherence to all relevant legislation and company policies.Main Responsibilities:Oversee compliance and reactive job administration for assigned buildings.Monitor and report on PPM completion in accordance with planners, ensuring SLAs and KPIs are achieved.Generate weekly and monthly reports on outstanding PPMs, both statutory and non-statutory.Coordinate engineers' PPM jobs, book site visits by liaising with customers, and assign tasks on IBMS.Manage specialist subcontractor assignments and confirm their attendance on-site.Ensure receipt and accuracy of relevant statutory certificates, updating customer systems and documentation as required.Liaise with subcontractors to ensure timely completion of their PPMs and certification receipt within SLA.Provide RAMS for site attendance.Issue annual purchase orders for specialist PPMs to subcontractors.Update annual subcontract insurance policy and health & safety/environmental policies.Review and amend subcontract periodical planners for accuracy.Work closely with customers to meet compliance KPIs.Resolve issues alongside Contract Managers and Engineers to maintain compliance.Address failures in certificates by arranging remedial works and obtaining quotes.Monitor shared emails and systems to ensure timely response to all reactive calls within SLA.Manage out-of-hours call-outs efficiently while keeping customers and Contract Managers updated.Ensure IBMS/Portals are promptly updated with job progress until completion.

Role Overview HTB Group is looking for an IT Support Systems Administrator in London. This role focuses on keeping IT systems and infrastructure running smoothly. The position involves troubleshooting technical issues, supporting staff, and working to maintain strong system performance. What You Will Do Resolve technical problems as they arise Provide IT support to employees across the company Monitor and maintain system performance Work with other teams to implement solutions that strengthen IT operations Location Based in London, England, United Kingdom.

Join our dynamic team as an IT Helpdesk Support Specialist where you will be the first point of contact for technical assistance. You will provide exceptional customer service while troubleshooting a variety of IT issues. Your role will involve assisting users with hardware and software problems, guiding them through solutions, and ensuring a smooth IT experience.

Schneider Geospatial is seeking a dedicated and enthusiastic Product Support Specialist to become an integral part of our Software as a Service (SaaS) Support team. In this dynamic role, you will play a crucial part in ensuring the seamless operation of our applications, specifically designed for local governments across the nation. As a Product Support Specialist, you will blend technical troubleshooting with customer advocacy, assisting clients in resolving issues, comprehending our tools, and maximizing the value of the technology they depend on daily. If you have a passion for unraveling technical challenges, providing exceptional customer support, and learning new systems, this position is an excellent match for your skills and interests.

VVB Engineering specializes in mechanical and electrical installation services across diverse industries. We are currently seeking an IT Administrator to join our team and assist the IT Manager along with our external IT support team. This role involves providing first-line support for both office and site locations. The main working base will be at our Head Office in Chelmsford, with a requirement to service the London office and a site location once a week.Key Responsibilities:Deliver application support to SAP B1 users.Assist mobile phone and iPhone users.Provide support for hosted and cloud-based applications.Configure and issue new hardware to end users.Troubleshoot devices, including Office 365 repairs, Windows updates, driver updates, and software installation/removal.Collaborate with the external IT support team on Active Directory requests.Support LAN/WAN/VPN and RDS in conjunction with the external IT team.Qualifications:Demonstrable experience in a similar IT support role.Proficiency in supporting LAN, WAN, VPN, and RDS environments.Experience with Windows client devices.Familiarity with Office 365 and Active Directory, as well as Windows 7, 8, and 10.Educational background at A level or equivalent.Strong time management skills with the ability to meet tight deadlines.Meticulous attention to detail.Effective communication skills across various mediums and levels.If you believe you possess the necessary skills and experience, we encourage you to apply!

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

Join our dynamic Customer Support team as a Support Specialist! As a vital member of our team, you will assist our live customers with a variety of NMI software products through online ticketing systems. Your role will involve onboarding new customers while ensuring excellence in customer service.If you possess strong problem-solving skills and a keen eye for detail, this position is perfect for you. You will work collaboratively within the support team and report directly to the Support Manager.Key Responsibilities:Facilitate the onboarding process for both new and existing customer accounts.Provide training on our onboarding and reporting tools for customers.Assist internal colleagues with inquiries related to our products.Update and create content for our knowledge garden, which serves as the external help desk portal for customer information.Maintain and generate internal documentation.Collaborate with acquirers and other teams to ensure customer solutions meet compliance standards.

About UsAt Administrate, we are a cutting-edge training management platform utilized by a multitude of organizations worldwide for planning, scheduling, communication, and resolving challenges within training departments. Our mission is to deliver an unparalleled platform that empowers enterprises to optimize their training functions, allowing them to focus on meaningful connections rather than administrative tasks.In recent years, we've seen rapid growth, now serving enterprise clients on a large scale. Headquartered in Edinburgh, Scotland, with a presence in the United States and a global remote workforce, we take pride in our achievements and eagerly anticipate our future.We are committed to being an Elevator for People, prioritizing our personnel as the cornerstone of our success. We embrace diverse backgrounds to foster a stronger team. If our values resonate with you, we want to hear from you!About YouYou thrive on challenges and strive for excellence in all your endeavors. With a sense of pride and ownership, you are dedicated to assisting individuals in reaching their objectives. You are an outstanding communicator, adept at translating intricate technical concepts for non-technical executives while precisely articulating business requirements to engineering teams. Your analytical skills and instinct for identifying root issues before proposing solutions set you apart.You flourish at the intersection of technology and business, excited by the prospect of delving into customer workflows, identifying genuine challenges, and crafting effective solutions that are practical and deliverable. You recognize the importance of ensuring that what is sold is executable, taking personal accountability for its success.Collaboration with intelligent, creative individuals invigorates you, and you have little tolerance for mediocrity. You excel in small teams, dynamic organizations, and flexible work environments, where bureaucracy is not a hindrance to your productivity.Possessing a natural inclination towards automation and efficiency, you continuously spot opportunities for process improvements and are proactive in discussing them. You hold yourself to high standards, ensuring that each workday is productive and impactful.Key ResponsibilitiesAs a vital member of our Sales team, you will act as the liaison between customer needs and our platform's capabilities. Your responsibilities include:Collaborating with the Sales team to evaluate the technical feasibility of customer requirements, contributing to a clearly defined scope within the Statement of Work before finalizing deals.Leading pre-sales discovery sessions to gain insights into prospects' existing workflows, challenges, and objectives, translating these into actionable solutions.

About AdministrateAt Administrate, we are revolutionizing training management for businesses globally. Our platform empowers organizations to streamline planning, scheduling, communication, and problem resolution within their training departments. Our mission is to develop a cutting-edge platform that allows enterprises to enhance the efficiency and effectiveness of their training functions, enabling them to prioritize meaningful connections over administrative tasks.Having rapidly evolved in recent years, our platform now supports enterprise clients at scale. With our headquarters in Edinburgh, Scotland, and a presence in the United States, our dedicated team works remotely across the globe. We take pride in our momentum and eagerly anticipate the future ahead.At Administrate, we believe in being an Elevator for People. While our software is essential, it's our employees who drive our success and that of our clients. We value diverse backgrounds and perspectives, as they strengthen our organization. If you resonate with our values, we invite you to connect with us.About YouYou are driven by challenges and aspire to excel in your role. Taking pride and ownership in your work, you are passionate about helping others achieve their objectives. As an excellent communicator, you can effortlessly translate complex technical concepts for non-technical stakeholders and articulate precise business requirements to engineering teams. You possess a keen analytical mind that instinctively seeks to identify root causes before proposing solutions. Colleagues trust your judgment and value your presence.Your enthusiasm lies at the intersection of technology and business. You thrive on analyzing customer workflows, uncovering genuine challenges, and designing practical solutions that deliver results. You recognize that promises made must be met with deliverable outcomes, and you take personal responsibility for ensuring that commitment.Working with intelligent, creative individuals fuels your passion, and you have no tolerance for mediocrity. You excel in small, dynamic teams and flexible work environments, where bureaucracy has no place.Your natural inclination toward automation and efficiency drives you to identify process improvements, and you proactively share your insights. Self-motivated and holding yourself to high standards, you finish your work days knowing you've made significant strides forward.What You'll DoAs a vital member of our Sales team, you will bridge the gap between customer needs and our platform capabilities. Your responsibilities will include:Collaborating with Sales to evaluate the technical feasibility of customer requirements, contributing to a well-defined scope in the Statement of Work before closing deals.Leading pre-sale discovery sessions to gain insights into prospects' workflows, challenges, and objectives, then translating those into actionable insights...

Join our dynamic Renewals team as a Renewals Administrator in South West London (SW3). The ideal candidate will play an essential role in providing comprehensive administrative support to our centralized team.Key Responsibilities:Prepare and distribute tenancy agreements, memorandums of extension, termination paperwork, tenant change addendums, and legal notices (including section 21’s) to landlords and tenants through email and postal services.Manage tenant referencing via our online agency Homelet and additional methods as necessary.Coordinate end-of-tenancy inventory checks and deposit returns for non-managed landlords.Update internal software platforms (Reapit and Proman) with progress notes and task reminders; training on the upcoming CML (Radar) software transition will be provided.Send 90-day renewal reminders via email and post while offering general administrative and telephone support.Ensure all paperwork and procedures adhere to high standards aligned with company policies.Process invoices, manage card payments, and pursue outstanding administrative or rent payments as necessary.Support the broader team as required.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Transforming Healthcare CommunicationAt Accurx, we envision a healthcare system where communication flows effortlessly among all parties involved in patient care, including the patients themselves. We believe that every NHS staff member should leverage our innovative software to achieve this goal.As a User Support Specialist at Accurx, you will serve as a crucial nexus between our advanced communication technology and the healthcare professionals on the ground. With over 98% of GP practices utilizing our products, your contributions will have a significant impact on the healthcare experience of millions of patients across the UK. Your primary objective will be to ensure that doctors, nurses, and administrative staff can navigate our platform effortlessly, enhancing the quality of patient care.Key Challenges You Will AddressHigh-Impact User Support: You will be the first point of contact for users via Intercom, providing clear, empathetic, and solution-oriented support to ensure their workflows remain uninterrupted.Technical Troubleshooting: Addressing software bugs and feature inquiries will be your responsibility, ensuring the platform operates smoothly in clinical environments.Influencing Product Development: You will collect valuable insights from users, sharing their suggestions and concerns with our product teams to inform our future developments.Cross-Functional Collaboration: As a product expert, you will lead collaborative User Support shifts, fostering knowledge-sharing to keep our team aligned with user experiences.Ensuring Clinical Excellence: Each query will be handled with the precision that healthcare demands, upholding high standards for data integrity and safety.Essential QualificationsA genuine passion for enhancing healthcare and making a positive impact on people's lives.Experience in user or customer support, particularly with platforms like Intercom, Zendesk, Freshdesk, or similar chat tools.Strong communication skills to effectively interact with diverse stakeholders, including GPs, receptionists, patients, and product managers.A keen interest in mastering new systems and becoming proficient in a rapidly evolving tech environment.Experience in a healthcare setting is advantageous but not mandatory; we value your mindset over your resume.

Join our Global IT User Support team as a dedicated and skilled IT User Support Specialist. As part of our internationalization strategy, you will play a vital role in supporting our global locations remotely. We seek a responsible and independent individual who can contribute to the success of our Global IT User Support Team through close collaboration with IT team members and users worldwide. You will be welcomed into the friendly culture of our Edinburgh office, and we expect you to reflect this warmth and hospitality.Your Key Responsibilities:Provide prompt responses to user inquiries and deliver technical support.Troubleshoot and resolve hardware, software, and network issues effectively.Oversee employee onboarding and offboarding, managing access, devices, and accounts.Offer ad-hoc support for meeting rooms and related technology.Prioritize and address IT concerns, escalating serious issues to the appropriate stakeholders.Document systems, procedures, and processes, providing accurate IT product or service guidance.Maintain and update the IT equipment inventory regularly.