Agent Experience Coordinator

At Compass, our mission is to assist individuals in discovering their ideal place in the world. Established in 2012, we are transforming the real estate sector through our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As an Agent Experience Coordinator, you will be the welcoming f…

At Compass, our vision is to empower individuals to discover their place in the world. Established in 2012, we are transforming the real estate sector with our comprehensive platform designed to enable residential real estate agents to provide outstanding service to their buyer and seller clients.Please be aware: this position requires 100% in-office presence at 1440 Chapin AvenueAs an Agent Experience Coordinator, you will be the first point of contact for clients entering our Compass offices. Your role is pivotal in creating a 5-star welcoming atmosphere and ensuring adherence to our Compass office standards. You will assist our customers with our tools and programs, manage marketing requests, and much more. Passion for customer service and a commitment to delivering an exceptional experience are essential as you collaborate with the broader agent experience team for support.At Compass, Your Responsibilities Include:Greeting guests, managing the office phone line, overseeing mail distribution, and providing initial support for office-related inquiries while ensuring the office remains organized and well-stocked.Facilitating the adoption of Compass technology and services by offering personalized support to customers.Delivering basic marketing assistance, answering inquiries, and creating collateral using templates while serving as a liaison to marketing advisors for more complex needs.Collaborating with team members and departments to resolve inquiries and collect feedback on behalf of agents.Troubleshooting basic technology issues related to devices, printers, conference room hardware, and enterprise systems.Providing ad-hoc administrative support including sales meeting preparation, data entry, and office-wide communications.Fostering a positive workplace culture by inspiring and empowering colleagues with a constructive approach.Assisting in the organization, setup, and breakdown of office events.

Compass seeks an Agent Experience Coordinator to join the team in Saint Louis, Missouri. This is a fully in-office role based at 1608 S Lindbergh Blvd. The position centers on creating a welcoming environment for both guests and agents, serving as the first point of contact at the Compass office. Role overview This role blends front desk responsibilities with hands-on support for Compass tools, marketing, and daily office operations. Strong collaboration with the agent experience team is essential, along with a consistent focus on customer service and office culture. What you will do Greet visitors, answer incoming calls, manage mail, and address initial questions about the office. Maintain an organized, presentable workspace by monitoring supplies and reporting facility issues as needed. Assist agents and clients in using Compass technology and services, providing one-on-one support when required. Handle basic marketing tasks, including responding to inquiries, creating materials from templates, and coordinating complex requests with the marketing team. Collaborate with colleagues and other departments to resolve agent questions and gather feedback. Troubleshoot technology issues related to devices, printers, conference room equipment, and enterprise systems. Offer general administrative support, such as preparing for sales meetings, entering data, and sharing office-wide updates. Promote a positive office culture by maintaining a proactive and supportive approach. Assist with planning, setup, and breakdown of office events. Work location This position is 100% in-office at 1608 S Lindbergh Blvd, Saint Louis, Missouri.

Role overview Urban Compass is hiring an Agent Experience Coordinator based in Destrehan. This position centers on supporting agents and making their daily work smoother through direct coordination and thoughtful improvements. The goal is to help agents have a better experience every day. What you will do Organize and coordinate projects that aim to increase agent satisfaction Assist with efforts to streamline operations and make processes more efficient for agents Help foster a positive workplace by shaping the daily environment for the team Requirements Strong organizational skills and attention to detail Comfort juggling several tasks and projects at the same time Interest in building positive experiences for others

Role Overview UrbanCompass is hiring an Agent Experience Coordinator in Long Beach. This role centers on supporting agents by making sure they have the tools, information, and environment needed to succeed. The coordinator plays a hands-on part in shaping a positive, productive workplace for agents. What You Will Do Organize events that bring agents together and strengthen team culture Manage communications to keep agents informed and connected Streamline day-to-day processes to help agents work more efficiently What Helps You Succeed Strong attention to detail Excellent organizational skills A genuine interest in providing reliable, thoughtful support This position is based in Long Beach and offers the chance to make a direct impact on agent experience at UrbanCompass.

At Compass, we are dedicated to helping individuals discover their ideal place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform designed to empower residential real estate agents in delivering outstanding service to both buyers and sellers.As an Office Administrator, also known as the "Agent Experience Coordinator," you will be the welcoming face of our Compass office, ensuring a seamless experience for our clients. Your role will involve overseeing daily office operations, maintaining our high standards, and providing vital support to our customers. This includes guiding them through the Compass ecosystem, offering training on our tools and programs, addressing marketing inquiries, and more. Your enthusiasm for customer service will shine through as you collaborate with the agent experience team to foster an exceptional client experience.Please note: This position is fully in-office at our Wellesley location, with one day per week at our Weston office.

Compass seeks an Office Administrator (Agent Experience Coordinator) for its Pac Heights office in San Francisco. This in-office position shapes the daily environment for agents, clients, and visitors, ensuring a welcoming atmosphere and smooth operations throughout the workday. Key responsibilities Welcome guests, manage mail, and coordinate in-office events to maintain an organized and inviting workspace. Respond to client inquiries and resolve issues by phone, email, or in person. Guide clients as they use Compass technology and tools, offering direct support as needed. Work with the National Onboarding team to help new clients transition smoothly. Handle basic marketing tasks, such as answering questions, creating materials from templates, and connecting clients with specialized resources. Collaborate with colleagues and other departments to share agent feedback and address questions. Provide technical support for office devices, conference room equipment, and company systems. Support administrative needs, including preparing for sales meetings, entering data, and managing office communications. Foster a positive office culture and assist colleagues in adapting to change with a proactive approach. Location requirement This role is fully in-office at the Pac Heights location in San Francisco.

Join Reducto as an Agent Experience Engineer, where you'll play a pivotal role in enhancing the interaction and journey of our agents. Your innovative contributions will help shape the tools and platforms that empower our team to excel in their tasks. This is a unique opportunity to work at the intersection of technology and user experience in a dynamic environment.

Role Overview Urban Compass is seeking an Agent Experience Manager in Tampa. This role focuses on supporting agents and shaping the programs that help them succeed. The Agent Experience Manager works closely with teams across the company to identify what agents need, remove obstacles, and make sure agents have access to the right tools and resources. What You Will Do Develop and implement strategies to improve agent satisfaction and performance Collaborate with other departments to launch initiatives that strengthen agent engagement Streamline processes to make daily work easier for agents Ensure agents have the resources and support needed to excel Contribute to the ongoing growth and success of Urban Compass by focusing on agent needs

Customer Experience CoordinatorJoin our dynamic Customer Experience team at goody! We are seeking a proactive and detail-oriented Customer Experience (CX) Coordinator to play a crucial role in supporting our customer support operations. You will be responsible for maintaining an accurate and up-to-date knowledge base, serving as a vital resource for our Business Process Outsourcing (BPO) team, and assisting with the daily tasks that ensure our support team operates seamlessly. This is an excellent opportunity for individuals passionate about enhancing customer experiences.Key Responsibilities:Knowledge Base ManagementOversee and update help center articles, ensuring clarity and accuracy of content.Collaborate with marketing, product, customer success, and operations teams to stay informed about new product launches and features.Develop and revise support macros to align with current policies and common customer inquiries.Conduct regular audits of existing documentation to identify and rectify gaps or outdated information.Act as the primary contact for our marketplace API partnerships.BPO Team AssistanceBe the main internal resource for our BPO support team, addressing questions and clarifying processes or policies.Identify frequent inquiries from BPO support agents and work on addressing their root causes.Support OperationsAssist with various support tasks such as ticket triage, Zoom support calls, escalation management, and high-volume period coverage.Monitor and report on essential support metrics, bringing any issues or trends to the attention of leadership.Contribute to special projects and operational enhancements as our team expands.

Join Aventon as a Customer Experience Agent, where you will play a vital role in providing exceptional support to our customers. You will be the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Your passion for customer service and effective communication skills will help us maintain our reputation for outstanding support.

Role Overview The Agent Experience Manager at Urban Compass works to strengthen the daily experience of agents in Nashville. This role focuses on building strong relationships, supporting agent engagement, and finding new ways to help agents thrive. What You Will Do Manage and nurture relationships with agents to understand their needs and challenges Develop and implement strategies that support agent success Work closely with teams across the company to deliver resources, training, and support Encourage agent motivation and engagement through ongoing communication and collaboration Collaboration This position partners with cross-functional groups to make sure agents have what they need to excel, from training materials to day-to-day support.

Compass is reshaping residential real estate by providing agents with a platform designed to improve service for both buyers and sellers. Founded in 2012, the company focuses on supporting agents as they help people find their place in the world. Role overview The Agent Experience Manager acts as the first point of contact for customers joining Compass and remains their dedicated account manager. This role centers on delivering a high level of support, from helping customers understand Compass to providing training on tools and programs. Supporting marketing requests and ensuring a positive customer experience are key aspects of the position. This is a fully in-office role based in Winnetka. Expect occasional travel to other local offices several days each week. What you will do Manage a portfolio of high-touch customers, serving as their main contact for questions and issues by phone, email, and in-person meetings. Encourage adoption of Compass technology and services through individual support, strategic guidance, and group training sessions. Respond to marketing requests, create materials using templates, and connect customers to marketing specialists for more complex needs. Collaborate with the Onboarding team to plan and deliver a smooth welcome for new customers. Contribute to ongoing projects, including new office openings, national programs, and activities related to expansion or mergers and acquisitions. Work with other teams to address agent questions and share feedback. Mentor Agent Experience Coordinators, answer their questions, and manage escalations as they arise.

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

At Compass, we are dedicated to helping individuals find their place in the world. Established in 2012, we are transforming the real estate sector through our comprehensive platform that empowers residential real estate agents to provide outstanding service to both buyers and sellers.As an Agent Experience Manager, you will be the primary point of contact for our customers upon their onboarding with Compass and will continue to manage their accounts throughout their journey with us. You will assist customers in navigating Compass, provide training on our tools and programs, handle marketing requests, and more. Your passion for delivering exceptional customer experiences will shine through in every interaction.Note: This position is 100% in-office based at our Downtown Naples Office.At Compass You Will:Oversee a portfolio of high-value customers, serving as their primary contact for inquiries and issues through phone, email, and face-to-face meetings.Encourage the adoption of Compass technology and related services by offering tailored support, strategic recommendations, and conducting group training sessions.Deliver crucial marketing support by addressing inquiries, creating marketing materials from templates, including listing presentations and postcards, and coordinating with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and facilitate the onboarding experience for new customers at Compass.Contribute to ongoing projects, including new office openings, national initiatives, and expansion or acquisition activities.Work in partnership with other team members and departments to advocate for questions and feedback from agents.Act as a mentor to Agent Experience Coordinators, providing guidance and managing escalations effectively.

Accor Hotels in Boston seeks a Guest Experience Agent to help create a welcoming environment for every guest. This position serves as the first point of contact, ensuring each visitor feels valued from the moment they arrive to the time they depart. Professionalism and a friendly attitude are essential in every interaction. Key Responsibilities Welcome guests and guide them through check-in and check-out steps Address questions and requests from guests quickly and courteously Maintain attentive service throughout each guest's stay Contribute to a positive overall experience for all guests Role Overview This role centers on guest interaction and service. The Guest Experience Agent manages daily front desk operations, responds to inquiries, and supports a smooth process for arrivals and departures.

Stride Health empowers independent professionals to maximize their independence.By simplifying the complexities of self-employment, we assist workers in managing their insurance, finances, and taxes through one convenient platform. Since our inception in 2014, we've aided over 3.7 million workers in saving approximately $5.4 billion on their taxes and monthly health insurance premiums.We partner with over 100 leading companies, including Uber, Amazon, DoorDash, and Instacart, to grant their independent workers access to our innovative benefits platform. Our company has garnered $96 million in funding from notable investors, including Venrock, New Enterprise Associates, Fidelity’s F-Prime Capital Partners, Mastercard, Allstate, and King River.The Role:Stride Health is committed to enabling self-employed individuals to pursue their passions by equipping them with the necessary tools for managing their physical and financial well-being.We are in search of licensed insurance agents to offer our members expert guidance through the benefits landscape, ensuring a high-touch, customer-centric experience. This temporary contractor position will be part of our Member Experience Team during the peak open enrollment season.As a digital-first benefits platform, members can enroll in insurance directly through our website, but they may require professional assistance. In this role, you will serve as the first point of contact for members seeking support. Your objective will be to utilize your insurance expertise to help members identify the best options tailored to their unique needs. Most of your time will be dedicated to phone interactions, assisting members with their insurance enrollments, and mastering the Stride experience.Key Responsibilities:Delivering a seamless support experience to customers.Following up with customers post-enrollment to ensure they continue to derive value from their health, dental, or vision coverage.Guiding customers through the healthcare system using Stride’s proprietary tools.Quickly identifying and resolving customer issues when experiences do not go as planned.Thoroughly documenting all communications with members in Zendesk.Responding to qualifying and benefit-specific inquiries.Providing scheduled phone and email coverage for our members.

As a Workplace Experience Coordinator at Red Panda Data, you will play a vital role in enhancing the overall workplace environment and ensuring a positive experience for all employees. You will be responsible for coordinating workplace activities, managing logistics for events, and implementing initiatives that promote a vibrant company culture.

As a Flow Experience Agent (Concierge) at flowlife, you will play a vital role in enhancing the customer journey and ensuring a seamless experience for our clients. Your responsibilities will include providing exceptional service, addressing client inquiries, and facilitating a smooth flow of communication between various departments. We are looking for individuals who are passionate about customer service and eager to make a positive impact.

About the Role ironwear is hiring a Customer Experience Coordinator in Deer Park, Texas. This position focuses on supporting customers throughout their interactions with the company. The role centers on responding to customer questions, resolving concerns, and helping maintain smooth communication at every stage. Main Responsibilities Respond to customer inquiries promptly and professionally Resolve customer issues to ensure satisfaction Support a seamless experience across all customer touchpoints