Customer Service and Support Agent

Are you passionate about delivering exceptional customer service? Join our team at vana as a Customer Service and Support Agent. In this role, you will be the first point of contact for our customers, providing assistance and support to ensure their satisfaction. Your excellent communication skills and problem-solving abilities will help you thrive in a fast…

Buscamos un Agente de Soporte de Primera Línea entusiasta y proactivo para unirse a nuestro equipo en Grupo Mariposa. En este rol, serás responsable de brindar asistencia técnica y soporte a nuestros clientes, asegurando que sus necesidades sean atendidas de manera eficiente y profesional. Si tienes habilidades excepcionales de comunicación y un enfoque en la resolución de problemas, ¡nos encantaría saber de ti!

Join our dynamic team at Expeditors as a Customer Service Agent specializing in Cargo Signal. In this role, you will be the primary contact for our customers, ensuring their needs are met with efficiency and professionalism. Your responsibilities will include managing customer inquiries, providing timely updates on shipments, and resolving any issues that may arise. If you have a passion for customer service and a keen interest in logistics, we encourage you to apply!

Role overview The Media Solutions Team Lead at Delivery Hero in Guatemala leads a group dedicated to enhancing media operations for the food delivery sector. The position centers on guiding team members and fostering effective collaboration across the team. Success in this role means introducing new methods and strategies that help address evolving customer needs. The team lead works closely with colleagues to ensure that media operations run smoothly and adapt to changing demands. What you will do Lead and support a team focused on media operations. Encourage teamwork and open communication among team members. Develop and implement new approaches to meet customer requirements in the food delivery space. Requirements Experience leading teams or projects. Strong collaboration and communication skills. Ability to find and apply new solutions for customer needs.

Join our dynamic team at IDT Corporation as a Sales Representative, where you will play a vital role in delivering payment solutions, including credit/debit card processing (POS) and money transaction services to our esteemed customers. You will engage with clients to understand their needs, providing tailored solutions while ensuring a seamless sales experience. Your responsibilities will include generating new sales leads through various channels such as business directories, client referrals, and outreach to interested prospects. Our ideal candidate will exhibit patience and diligence, effectively demonstrating our innovative products and services through engaging simulations. You will support potential customers throughout their journey, from application to the installation of new services and equipment, ensuring they receive ongoing assistance as needed.

We are excited to welcome a driven B2B Sales Representative to our expanding Sales team in South America, specifically in Guatemala City. As a key member of the Networks Sales team, your primary focus will be on distributing our innovative Networking products, which include industrial routers, gateways, and Ethernet solutions.As part of the Teltonika IoT Group, we are committed to becoming a global leader in the development and manufacturing of exceptional IoT solutions that positively impact lives. We foster an inclusive environment that encourages creativity and ambition among professionals eager to contribute to a company that adds significant value to the world.Our Networking Solutions division specializes in the development and production of industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our products are tailored to meet the demands of clients operating in complex sectors such as Industry 4.0, Smart Cities, and Green Energy.Conduct market research, generate leads, and cultivate valuable relationships with prospective clients.Proactively reach out to new potential clients through daily cold calls, emails, and LinkedIn networking.Organize and lead presentation meetings with potential clients, showcasing our solutions.Prepare commercial proposals and ensure contract compliance to meet assigned sales targets.Develop and maintain long-term relationships with both new and existing clients through consistent communication and regular visits.Represent Teltonika and its product solutions at exhibitions and international meetings.Utilize our proprietary CRM System to track accounts, leads, contacts, and opportunities according to best practices.

National Retail Solutions (NRS), a division of IDT Corporation, creates technology platforms for independent retailers. The company’s products include point-of-sale systems, store management applications, consumer ordering tools, web storefronts, and loyalty programs. More than 14,000 stores across the country use NRS solutions to support their businesses. The technology team spans the United States, Israel, and Minsk, working together to build web applications that are interactive, reliable, and straightforward for retail clients. Role overview The QA Engineer based in Guatemala plays a key part in maintaining the quality and dependability of NRS software. This position collaborates with developers to find issues, create detailed test plans, and automate testing efforts. The focus is on delivering software that meets rigorous standards for reliability and performance.

Telemarketing ExecutiveWe Are Looking For:A highly motivated individual with a passion for telephone sales.Must have over 1 year of experience in telemarketing within the financial services industry (credits, microcredits, cards, etc.).Excellent verbal communication skills, accustomed to working towards sales targets, with the ability to identify client needs and successfully close sales.Proficient in digital tools and Google Docs.Availability to work in rotating shifts.We Offer:Base salary plus bonuses for meeting sales targets.Day off on your birthday.Life insurance and medical expenses coverage.Additional benefits package.Opportunity to join a leading and growing fintech company.

Join our dynamic team at Vana as a Credit Operations Agent in the Lending department. In this role, you will be responsible for managing credit operations, ensuring compliance with policies, and providing exceptional service to our clients. As part of our commitment to excellence, you will work closely with other departments to streamline processes and enhance customer satisfaction.

Jobs for Humanity is seeking a Customer Success Agent based in Guatemala City to support customers across the LATAM region. This position centers on helping customers get the most from our products and services. Role overview This role involves responding to customer questions, resolving issues, and building ongoing relationships. As a Customer Success Agent, clear communication and a helpful attitude are essential. The work supports customers throughout Latin America, so cultural awareness and adaptability will help you succeed. What you will do Handle customer inquiries and provide timely, accurate responses Offer solutions to customer problems and follow up as needed Support a positive customer experience at every step Help maintain long-term relationships with clients in the LATAM region Who thrives here People who enjoy helping others and building trust Those comfortable working in a changing, active setting Strong communicators who can represent customer needs clearly

Please submit your updated resume in English.As a Sales Executive at berryvirtual, you will play a crucial role in identifying and converting new business opportunities. Your mission will focus on turning leads into devoted clients, nurturing relationships, and contributing to our revenue growth. You will provide a consultative sales experience that reflects our commitment to wellness and customer satisfaction.Key Responsibilities:Identify and engage potential B2B and B2C sales opportunities through proactive outreach and diligent follow-up.Conduct tailored consultative sales calls and virtual demonstrations that meet client needs.Manage a dynamic sales pipeline through the entire sales cycle, from initial contact to closing deals.Achieve and exceed monthly and quarterly sales targets, including metrics such as calls, emails, and meetings scheduled.Maintain comprehensive records of activities, leads, and outcomes using CRM platforms like HubSpot or Salesforce.Collaborate closely with the marketing team to enhance lead quality and the effectiveness of campaigns.Utilize research tools such as LinkedIn, Apollo, and Crunchbase to personalize outreach efforts.Stay informed about industry trends and competitor offerings to refine sales strategies.

Join our dynamic team at getfivestar, where we are dedicated to providing exceptional customer service. With over 35 years of experience in the U.S. market, we are thrilled to have expanded our operations to Guatemala. We are seeking passionate customer service agents who are eager to deliver outstanding experiences to our valued clients.This role is based on-site in Z.10, Guatemala City. There is potential for this position to transition to a remote work setup based on your performance, attendance, and business needs, though such opportunities are not guaranteed.

Role OverviewAs an Account Manager, you will be responsible for effectively managing, developing, and nurturing the assigned client portfolio. Your primary focus will be on driving the sales of technological solutions through a consultative approach aimed at identifying client needs, creating value, and contributing to the sustainable growth of our organization in the Guatemalan market.Key ResponsibilitiesManage the assigned client portfolio while maintaining strong and sustainable business relationships.Identify new business opportunities within existing accounts and develop strategic new accounts.Assess client needs and propose technological solutions that align with their business objectives.Prepare and present commercial proposals, coordinate product demonstrations, and participate in negotiations and closures.Draft and track quotations, contracts, and commercial agreements.Coordinate with internal departments (pre-sales, support, operations, finance) to ensure proper execution of sold solutions.Conduct post-sales follow-up to ensure client satisfaction and identify upselling or cross-selling opportunities.Keep client and opportunity information updated in the CRM system.Achieve billing, retention, and growth targets set by the organization.Prepare periodic reports on commercial management, forecasts, and opportunity progress.Represent the company at commercial meetings, events, fairs, or networking activities as needed.Performance Indicators (KPIs)Achievement of sales targets.Revenue growth per account.Client retention and satisfaction.Number of active opportunities and closing rate.Value of the sales pipeline.Average sales cycle time.Educational BackgroundA relevant degree or equivalent experience in a related field.

Job MissionAs the Account Manager, you will be responsible for managing, developing, and nurturing the assigned client portfolio. Your role will focus on driving the sales of technological solutions through a consultative approach aimed at identifying client needs, adding value, and contributing to the sustainable growth of our organization within the Guatemalan market.Key ResponsibilitiesManage the assigned client portfolio while maintaining strong, sustainable commercial relationships.Identify business opportunities within existing accounts and strategic new accounts.Gather client needs and propose technological solutions aligned with their business objectives.Present commercial proposals, coordinate demonstrations, and participate in negotiation and closing processes.Prepare and follow up on quotations, contracts, and commercial agreements.Coordinate with internal departments (pre-sales, support, operations, finance) to ensure proper execution of sold solutions.Conduct post-sales follow-up to ensure customer satisfaction and identify upselling or cross-selling opportunities.Keep client and opportunity information updated in the CRM system.Achieve sales, retention, and growth objectives set by the organization.Generate periodic reports on commercial management, forecasts, and opportunity progress.Represent the company at commercial meetings, events, fairs, or networking activities as required.Performance Indicators (KPIs)Sales target achievement.Revenue growth per account.Client retention and satisfaction.Number of active opportunities and closing rate.Value of the sales pipeline.Average sales cycle time.Educational Background...

National Retail Solutions (NRS), a proud subsidiary of IDT Corporation, is at the forefront of transforming the independent retail sector. With our innovative point-of-sale systems and complementary services, we empower small retailers to effectively compete with larger chains and e-commerce giants.Our offerings include a comprehensive store management app, consumer ordering solutions, web storefronts for merchants, and loyalty programs. Currently, we are serving over 14,000 stores across the United States.Join our dynamic technology division, a compact yet high-impact team located in the US, Israel, Minsk, and Guatemala, dedicated to crafting user-friendly, visually appealing, and high-performance web applications.As a Quality Assurance Engineer at NRS, you will play a pivotal role in ensuring the excellence and reliability of our software solutions. Collaborate closely with our development team to identify bugs, design, and execute detailed test plans, and develop automated testing suites that guarantee our products uphold the highest quality standards.

Mission of the RoleTo effectively manage, develop, and maintain a portfolio of assigned clients, driving the sale of technological solutions through a consultative approach aimed at identifying needs, adding value for the client, and supporting the organization's sustainable growth in the Guatemalan market.Key ResponsibilitiesOversee the assigned client portfolio, fostering strong and sustainable business relationships.Identify business opportunities within existing accounts and new strategic accounts.Gather client requirements and propose technological solutions aligned with their business objectives.Prepare commercial proposals, coordinate demonstrations, and engage in negotiation and closing processes.Draft and track quotations, contracts, and commercial agreements.Collaborate with internal teams (pre-sales, support, operations, finance) to ensure the effective execution of sold solutions.Conduct post-sale follow-ups to ensure client satisfaction and identify upselling or cross-selling opportunities.Keep client and opportunity information updated in the CRM system.Meet the revenue, retention, and growth targets set by the organization.Prepare periodic reports on commercial management, forecasting, and opportunity progress.Represent the company in commercial meetings, events, fairs, or networking activities as required.Performance Indicators (KPIs)Achievement of sales targets.Growth in revenue per account.Client retention and satisfaction rates.Number of active opportunities and closing rate.Value of the sales pipeline.Average sales cycle time.Educational Background... (details omitted)

Join our dynamic and ambitious team as a B2B Sales Representative in the thriving market of Guatemala City. As part of our South America Sales team, you will leverage our innovative portfolio of Telematics devices tailored to meet the specific needs of the local B2B market. At Teltonika IoT Group, we are committed to becoming a global leader in designing and manufacturing cutting-edge IoT solutions that enhance lives. We foster a creative and supportive environment that empowers driven professionals to contribute to meaningful advancements in the world. Our telematics business unit specializes in developing user-friendly GPS tracking devices that enable efficient fleet management across various sectors including logistics, agriculture, car sharing, and construction. By utilizing the latest technologies, Teltonika is redefining the standards of the telematics industry. We provide an excellent opportunity for sales representatives to enhance their skills, gain in-depth product knowledge, and achieve significant financial rewards. In this role, your responsibilities will include:Conducting market research to identify potential markets and growth opportunities.Establishing and nurturing long-lasting relationships with both new and existing customers through regular communication, presentations, and site visits.Drafting commercial proposals and executing contracts to meet sales objectives.Representing Teltonika Telematics at international exhibitions and meetings.Collaborating with technical support teams and product specialists to fulfill customer requirements.Engaging with potential clients through cold calling, email outreach, and LinkedIn networking.Utilizing a CRM system to manage accounts, leads, contacts, and opportunities effectively.

Join our National Retail Solutions Tech Support Team as a Customer Support Representative, where you will be the first point of contact for our clients. Your role will involve taking inbound calls to resolve technical issues related to software and hardware for NRS services and devices. You will assist retailers, distributors, store owners, and merchants in overcoming technical challenges with their systems and equipment. Your expertise will ensure seamless operation and customer satisfaction.

Join the dynamic team at Sika AG as a Key Account Executive for our Concreto division. In this pivotal role, you will manage and nurture relationships with key clients, ensuring their needs are met and exceeded. You will be responsible for driving sales growth, promoting innovative concrete solutions, and collaborating with cross-functional teams to deliver exceptional service.