About the job
Position type: Full-time, remote
About JumpCloud
JumpCloud® offers a unified open directory platform for secure management of identities, devices, and access. IT teams and managed service providers use JumpCloud to let users work securely from anywhere, managing Windows, Apple, Linux, and Android devices through one streamlined system. The company’s mission is to simplify IT for organizations of all sizes.
Role Overview: Software Engineer, AI Platform
This role joins JumpCloud’s new AI Platform team. The team is building the core platform that will power intelligent, automated tools across the company. This work goes far beyond connecting to APIs: the goal is to create infrastructure that every team at JumpCloud can use to develop AI-driven solutions for customers.
What You Will Do
- Design and build foundational AI systems that support reliability and scalability
- Develop components such as memory management, orchestration, and evaluation loops
- Work with Retrieval-Augmented Generation (RAG) and MCP servers
- Help shape the technical direction of the AI Platform as it grows
What We’re Looking For
- Strong understanding of real-world AI applications
- Experience managing unpredictable behavior in large language models (LLMs)
- Interest in building systems from the ground up to solve complex IT challenges
This is a chance to help create tools that make a real difference for IT administrators facing tough, real-world problems. The work is foundational, with plenty of room to influence the platform’s future.
