Engineering Manager for Applied AI & Platform

Role overview As Engineering Manager for Applied AI & Platform at norm-ai in New York City, this position leads a team dedicated to bringing artificial intelligence into the company’s platform products. The manager sets direction for projects, supports the technical development of engineers, and plays a key role in shaping the vision for how AI will influenc…

Join Thread AI as an Applied AI EngineerAt Thread AI, we are pioneering the development of an AI-native workflow orchestration engine. We seek passionate individuals to be part of our dynamic team, dedicated to simplifying infrastructure for enterprises and public sector agencies eager to harness the full potential of AI.Based in New York, our thriving team comprises specialists in AI, product development, and engineering, all with proven experience in managing intricate workflows and infrastructure.Our Engineering CultureWe pride ourselves on maintaining a tight-knit technical team that integrates engineering, research, design, product, and operational excellence. Our philosophy emphasizes a flat organizational structure and collaborative environment, enabling us to innovate rapidly and create superior products compared to larger, hierarchical organizations.Your RoleAs an Applied AI Engineer, you will be instrumental in architecting and implementing robust AI workflows. Daily, you will design end-to-end customer workflows, oversee their transition to production, and address real-world challenges. Your responsibilities will include crafting innovative, scalable, and high-performance software solutions that align with both customer needs and our strategic goals. You will collaborate closely with our sales and marketing teams to develop forward-thinking prototypes that will guide the future product and infrastructure direction of Thread AI and our clients.

Join Our Innovative Team at ArcadeAt Arcade, we are revolutionizing the way physical products are created with our cutting-edge AI platform. We empower individuals to turn their creative ideas into tangible products seamlessly, utilizing natural language and generative AI. Our mission is to democratize product design, making it as effortless as sharing a post online.Backed by a remarkable $42M in funding from industry-leading investors including Reid Hoffman and Ashton Kutcher, our company is a rising star in the tech landscape. Guided by our founder Mariam Naficy and a team steeped in AI and design expertise, we are at the forefront of a new frontier that merges AI, personal expression, and on-demand manufacturing.Your Role as an Applied AI EngineerWe are on the lookout for an Applied AI Engineer to enhance our generative AI capabilities. This position combines hands-on model development with the integration of advanced AI techniques into our production systems. You will collaborate with diverse teams to conduct research, experiment with models, and implement AI-driven products.

Join Thread AI as an Applied AI Strategist and be at the forefront of transforming enterprise operations through innovative AI solutions. At Thread AI, we are dedicated to simplifying the complex landscape of AI-native workflow orchestration for enterprises and public sector agencies.Our team, based in the heart of New York, comprises skilled AI professionals, product specialists, and engineering experts with a proven track record of managing intricate workflows and infrastructure. We invite you to become a part of our dynamic team that is committed to pushing the boundaries of what AI can achieve.Your RoleAs an Applied AI Strategist, you will serve as the vital link between our composable AI infrastructure and the multifaceted realities of our clients' businesses. Collaborating with a dedicated team of Applied Engineers, you will deploy our platform to tackle the most pressing operational challenges faced by enterprises today.Your core mission will be to integrate disparate workflows and raw ambitions into a cohesive understanding of the challenges at hand, identifying how AI agents can offer solutions and where tangible impacts can be realized. By immersing yourself in our clients' complex processes, you will design AI solutions that revolutionize their operational methodologies. This role demands a curious and analytical mindset, a strong intuition for value-driven workflows, and a deep sense of user empathy, empowering our clients to enhance their capabilities.Key ResponsibilitiesDeep-Dive Discovery: Conduct onsite assessments and engage with customer stakeholders to identify significant bottlenecks and high-impact opportunities for AI automation.Solution Architecture: Utilize the Lemma platform to develop tailored agents and workflows, actively configuring logic and integrations to address specific user challenges.Technical Integration: Collaborate closely with our Applied AI Engineering team to facilitate seamless connections for customers between APIs, data sources, and models within the Lemma platform.User Enablement: Lead training sessions to ensure AI solutions align with user needs and generate measurable impacts on their operations.Strategic Reporting: Present deployment outcomes and future roadmap proposals to diverse audiences, from technical leads to C-suite executives.Product Feedback Loop: Work alongside our Software Engineering and Product Design teams to integrate field intelligence into the core Thread AI platform.

About Tribe AI:At Tribe AI, we are dedicated to empowering enterprises to unlock the full potential of artificial intelligence. Many large organizations aspire to leverage AI for operational transformation, yet lack the necessary capabilities. This presents a unique opportunity for us.As a pioneering AI-native services firm, we collaborate with enterprises to design and implement top-tier AI solutions that yield tangible business results. Our partnerships with industry leaders like OpenAI and Anthropic provide us with unparalleled insights into the latest models, strategies, and market approaches.Role Overview:In the capacity of a Lead AI Engineer within our Platform Team, you will play a pivotal role in enhancing our internal foundational codebase to expedite project delivery with superior quality. Your expertise will serve as a crucial link between our sales and project teams, ensuring the delivery of exceptional client outcomes while sustaining high profit margins.Key Responsibilities:Platform Development & SupportEnhance and expand our foundational codebase, known as 'Foundry', to provide reusable components for project teams.Assist project teams in maximizing the use of our platform components, achieving 50-70% code reuse.Identify and integrate successful project implementations back into the platform for future utilization.Proactively resolve bugs, performance issues, and feature gaps within the platform.Training & EnablementCreate training materials and documentation to lower productivity barriers for platform components.Design onboarding processes to facilitate rapid acclimatization for team members using the codebase.Offer hands-on support through pairing sessions and code reviews with project teams.Cross-functional CollaborationEngage with sales teams to grasp upcoming project needs and provide insights on platform capabilities.Partner with project teams throughout the delivery lifecycle to assess effectiveness and identify areas for improvement.

Join Our Team as a Technical Staff Member in Applied AI!Transform state-of-the-art AI models into practical solutions for complex real-world challenges.Engage in close collaboration with researchers and team members to drive the latest innovations in AI and machine learning.Partner with our clients for seamless integration of our models into their technology frameworks.Take ownership of product impact and contribute directly to business success.Become a key member of a rapidly growing team where diverse roles and responsibilities await you.You might be the ideal candidate if you possess:A strong customer focus and a drive to tackle practical, sometimes ambiguous problems.Experience as a machine learning engineer, particularly in developing AI products for external clients.A background as a technical founder or in a similar influential role.Hands-on experience with transformer models and large language models (LLMs).Exceptional communication skills and the ability to collaborate effectively across teams.Demonstrated ability to manage projects from inception to completion, with a quick learning curve.A friendly and collaborative approach in your work style.

About the Role As the Applied AI Engineer at Splitero, you will take charge of identifying, scoping, and implementing AI-driven capabilities that enhance our products and streamline operations. While embedded within the engineering team, you will collaborate across various departments, including product, operations, and business teams, to pinpoint opportunities where AI can deliver significant value. Splitero operates at the cutting-edge of financial services and property technology, positioning our product and engineering teams at the forefront of innovation. In this position, you will work closely with our sales, processing, underwriting, closing, and servicing teams to discover, define, and execute solutions that automate workflows as we grow. On the engineering front, you will promote AI-first development practices, familiarize the team with emerging tools, and spearhead technical initiatives that propel the organization forward. Your focus will be on deploying functional AI solutions into production by automating workflows, enhancing product experiences, and enabling Splitero to operate more efficiently. You will possess a solid understanding of the balance between supervised AI and the risks associated with full automation. Comfortable with both low-code automation tools like n8n and writing clean code, you will know when to apply each approach effectively. At Splitero, we prioritize agility, and we seek candidates who thrive in a fast-paced environment. You will default to the simplest path toward a viable solution, quickly prototype using a range of available tools, and demonstrate the engineering discipline to recognize when a project requires a more thorough rebuild before production deployment.

Location: Global (Remote or in-person in NYC) About This Opportunity We’re on the lookout for talented Applied AI Engineers who have a track record of delivering innovative products that are embraced by millions. We seek individuals who go beyond mere API integration and create features that users genuinely appreciate. In this role, you will engage with Automattic’s diverse ecosystem, which includes WordPress.com, WooCommerce, Tumblr, Beeper, Clay, and more. If you are based in NYC, you will have the opportunity to collaborate face-to-face with our AI team. For those who are distributed, you will work in the way Automattic has successfully operated for two decades: asynchronously, transparently, with a focus on impact rather than hours worked. This position offers you the chance to tackle intriguing challenges at scale while being supported by a profitable, mission-driven organization. Whether you’re collaborating with Other Bets teams, enabling existing products to utilize AI, or uncovering new avenues with our data and distribution, you will have the tools and scope to create impactful solutions for millions. Why This Role Matters You will help shape the future of AI as it revolutionizes products that are utilized by hundreds of millions globally, from assisting creators in storytelling to empowering merchants in competition. You will encounter captivating challenges throughout our entire ecosystem, all while being part of a well-established, mission-driven company. Whether you are working onsite in NYC or remotely, you will enjoy the freedom to focus on high-impact projects without the typical constraints found in startups (like fundraising pressure or runway anxiety) or large tech firms (such as bureaucracy and slow decision-making). What You’ll Do Develop and launch user-centric AI features across Automattic’s product suite, including site-building tools, e-commerce recommendations, and messaging experiences. Rapidly build and refine AI-driven products that have a direct influence on millions of users. Collaborate with product managers, designers, and engineers (whether in-person in NYC or globally distributed) in a dynamic environment focused on innovation. Test and scale successful AI innovations from prototype to production across various products. Integrate with teams to enhance products such as WordPress.com, WooCommerce, Jetpack, Clay, Beeper, Pocket Casts, and others.

About AmigoAmigo collaborates with healthcare organizations to implement advanced AI infrastructure that enhances patient care and provider efficiency. Our AI agents streamline clinical workflows and engage patients throughout their healthcare journey—from pre-visit intake and care navigation to post-visit care plans and ongoing patient monitoring.Recently, we secured a Series A funding round from top-tier investors including Madrona, General Catalyst, and Optum Ventures. Our technology is validated by leading academic medical institutions, and our agents have successfully managed over 3 million patient encounters, with a goal to multiply that number tenfold this year.About This RoleAs an Applied AI Engineer at Amigo, you will develop and deploy production-grade AI agents using our established architecture and verification framework. Your role will involve direct collaboration with clinical teams and enterprise clients to create agents capable of delivering complex, specialized services with proven reliability. This position demands a strong technical implementation background, paired with the capacity to translate clinical knowledge into effective systems that adhere to regulatory compliance.Your ResponsibilitiesDevelop context graphs that empower agents to choose the appropriate reasoning mode (lookup, pattern recognition, exploration) based on the complexity of the problem at hand.Construct and refine agent configurations, which include static personas, dynamic behaviors, and functional memory systems.Design bounded Operational Patient Domains (OPDs) with clear inclusions, exclusions, capabilities, and escalation protocols.Establish verification loops and simulation-based testing to assess agent performance against defined customer KPIs.Write Python code for tool integrations and API orchestration within client environments.Develop evaluation suites that govern deployments based on customer-specific success metrics.Engage with domain experts through structured interviews to capture critical reasoning patterns and clinical protocols.Provide support to technical power users through git-based workflows, facilitating rapid iterations.Implement adversarial testing to proactively identify and mitigate potential failure modes.Ensure agents maintain audit-ready provenance through version control and evidence links.Contribute to the systematic development of implementation patterns across various problem domains.What We Are Looking ForA minimum of 2 years of experience in AI engineering or a related field.Proficiency in programming languages, particularly Python.Strong understanding of AI frameworks and deployment methodologies.Excellent communication skills to work effectively with cross-functional teams.A passion for improving healthcare delivery through innovative technology.

Join Thread AI as a Senior Applied AI DesignerAt Thread AI, we're pioneering the development of an AI-native workflow orchestration engine designed to simplify infrastructure for enterprises and public sector agencies. Our mission is to empower organizations to fully leverage AI and AI Agents.Based in New York, we boast a talented team of AI specialists, product developers, and engineers who excel at navigating and executing complex workflows and infrastructure challenges.Our Design & Product CultureAs a compact yet passionate technical team, we handle engineering, research, design, product management, and operations. We believe that a small, dedicated group with a flat hierarchy and a collaborative ethos can innovate more swiftly and effectively than larger organizations. In this role, you will play a pivotal part in shaping our product vision and design philosophy.Your RoleAs our Senior Applied AI Designer, you will enhance the design of our innovative AI Workflow Orchestration platform, facilitating seamless collaboration between human experts and AI agents. Your role will encompass crafting novel, user-friendly experiences that simplify complex AI workflows for users with varying technical backgrounds. Collaborating closely with engineering and product teams, you will translate user requirements and technical capabilities into an intuitive and robust product.

Location: Remote (U.S. or Canada) Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor About Human Agency At Human Agency, we are rapidly expanding and actively seeking exceptional talent across various disciplines. Our mission is to engage individuals, from innovative creative producers to technical specialists and visionary leaders, who will help us navigate this exciting next phase of growth. We pride ourselves on being a company of doers. Our leaders are hands-on, teams collaborate closely, and everyone plays a vital role in our projects. We encourage feedback, learn swiftly, and continually strive to raise the standard. Here, the best ideas triumph, regardless of their source, as our clients rely on us to deliver outstanding results consistently. Our clients’ objectives, products, and success are of utmost importance to us. We immerse ourselves in their missions, becoming stewards of their goals and partners in tackling their challenges. Every product, strategy, or asset we create must be aesthetically pleasing, practical, and designed to create a significant real-world impact. Our greatest asset is our people; we believe in hiring those who inspire and elevate us. We seek teammates who excel in strategy, engineering, design, data, and operations, ensuring that we always aim higher. Partnering with organizations of all sizes, we explore, design, and implement AI strategies that are secure, scalable, and human-centered. We are dedicated to ensuring that AI enhances human potential rather than replaces it, and we build with this commitment in every engagement. From advisory services and tooling to implementation and education, we meet clients where they are and assist them in integrating AI in alignment with their missions and values. Our goal is to empower teams to work smarter, move faster, and unlock new opportunities through thoughtful, responsible innovation. Ultimately, we lead with purpose, passion, and a sense of adventure. We do meaningful work with individuals we care about, making the journey one worth taking. At Human Agency, our identity and our approach to work are intertwined. The Opportunity This is not about building conventional software. Your role as an Applied AI Engineer is to create AI-native products and systems that fundamentally transform how work is accomplished — for our clients, our ventures, and our own operations. We seek an engineer who perceives the current AI landscape not as fleeting hype, but as foundational infrastructure, possessing the skills and intuition to build upon it ahead of the curve. We need a creative thinker who can architect agent-driven workflows that eliminate entire categories of manual tasks, develop production systems that integrate seamlessly with existing frameworks, and innovate at the forefront of AI technology.

Join Clarium as a Senior AI Engineer specializing in Applied AI, where your innovative ideas and expertise will shape the future of artificial intelligence. This fully remote position allows you to work alongside a talented team to develop cutting-edge AI solutions that drive real-world impact.

Quizlet Inc. is looking for an Applied AI Engineer to create AI-driven features that support student learning. This position centers on developing and deploying machine learning solutions aimed at making study experiences more effective and engaging for a global user base. What you will do Design and implement machine learning models to enhance Quizlet’s educational tools Work on features that help students study more efficiently and enjoyably Locations Denver, CO New York, NY San Francisco, CA Seattle, WA

About Us:At LangChain, we strive to revolutionize the accessibility of intelligent agents. Our goal is to provide a robust framework for agent engineering that empowers developers to transition from initial prototypes to production-ready AI agents that can be trusted by teams. What started as a suite of widely embraced open-source tools has evolved into a comprehensive platform designed for the building, assessment, deployment, and management of agents at scale.Currently, our tools, including LangChain, LangGraph, LangSmith, and Agent Builder, are utilized by various teams delivering tangible AI solutions across both startups and large corporations. Millions of developers depend on LangChain to empower AI initiatives at prestigious companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised in our Series B round from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in a phase of rapid growth, continuously innovating new products while ensuring every team member has a significant impact on our development and collaborative processes. LangChain is a place where your contributions can influence the real-world application of this transformative technology.About the Role:We are seeking talented Applied AI Engineers to assist in creating AI agents that enhance various aspects of LangChain, from Marketing and Go-To-Market strategies to Recruiting, Support, Internal Tools, and our Core Product.In this position, you will take ownership of specific problem areas, collaborating closely with relevant teams to design, construct, and deploy production-grade agents, workflows, and applications that revolutionize our operational processes. Your contributions will directly support LangChain’s vision of making intelligent, autonomous software a reality for both our internal teams and our clients. Some projects may be open source, contributing to the LangChain and LangGraph ecosystems while establishing new benchmarks for AI development practices.If you are a full-stack software engineer eager to implement AI agents in practical use cases and witness their impact on business outcomes, we invite you to apply.

At Jump Trading Group, we are dedicated to pioneering research and innovation. We harness the talents of exceptional individuals in Mathematics, Physics, and Computer Science to explore scientific boundaries, challenge the status quo, and apply state-of-the-art research within the global financial markets. Our distinctive culture fosters constant innovation, requiring boldness, creativity, integrity, and a competitive spirit. We believe in collective success and unlocking each individual's unique abilities through collaboration and mutual respect. At Jump, our research doesn't just lead to superior risk-adjusted returns; we also design, develop, and implement technologies that transform our world, support start-ups across various sectors, and collaborate with leading global research institutions and universities to tackle pressing challenges.Your Role:We are on the lookout for an AI Adoption Engineer who will act as the main technical liaison for Jump’s back-office teams, including Finance, Legal, HR, and other non-trading functions, as they incorporate AI into their daily operations. This position operates at the convergence of AI research, infrastructure, and essential business applications. As a hands-on AI specialist, you will collaborate with developers and AI advocates throughout the organization to pinpoint high-value opportunities, create solutions utilizing Jump's internal AI platform, and work closely with R&D and infrastructure to unlock new capabilities as required. You will oversee the entire lifecycle of back-office AI initiatives, from discovery and stakeholder discussions to prototyping, deployment, and continuous improvement, while establishing best practices for prompting, agent design, evaluation, robustness, and ethical AI usage.We believe that successful AI adoption necessitates a dynamic blend of technical proficiency, product insight, and genuine curiosity about the operations of business teams. We encourage candidates who possess an understanding of current best practices, closely follow emerging trends, frequently experiment, and are comfortable engaging with both technical and non-technical stakeholders. The ideal candidate will be confident in the tangible and measurable advantages that well-crafted AI applications provide. They will be enthusiastic about building, eager to educate others, and capable of implementing new techniques and technologies within a responsible, secure, and scalable framework.

Join the Visionaries at Automat!At Automat, we are a collective of innovative technologists hailing from prestigious backgrounds at Google Creative Lab and Samsung’s innovation Think Tank. Our mission is to transform the future of business through intelligent agents that enhance operational efficiency and eventually manage enterprises autonomously. We are leaders in redefining Enterprise AI Agents and Intelligent Document Processing, creating cutting-edge tools and infrastructure to seamlessly integrate AI advancements into practical applications.We cherish curiosity, teamwork, and impactful contributions over strict credentials. If you are passionate about AI and automation, excel in dynamic and creative settings, and yearn to engage in groundbreaking projects, we invite you to apply!While this is a senior role, we believe that unique talents and perspectives can surpass traditional experience metrics. We seek an individual who can make an immediate impact from day one and contribute to our team’s learning journey.Your RoleAs an Applied AI Engineer, you will operate at the crossroads of product development, engineering, and research. You will work hand-in-hand with skilled engineers and end users to create innovative tools for our internal teams and external clientele. Your contributions will help shape technical solutions, guide strategic initiatives, and enrich our company culture.Key Responsibilities:Collaborate with product and engineering teams to gain insights into customer challengesResearch and implement real-world applications of advanced AI modelsDesign and execute impactful solutions for both internal tools and customer-facing productsInfluence engineering practices, guide product development, and foster a collaborative cultureWhat Motivates You:A passion for curiosity, creativity, and quick adaptationCreating full-stack applications that bring AI to lifeKeeping abreast of the latest trends in AI and LLM prompting techniquesChallenging the limits of what is achievable with AI agentsThriving in fast-paced, collaborative environments

About WorkOS WorkOS is revolutionizing the developer landscape by creating cutting-edge tools and APIs that empower businesses to achieve Enterprise Ready status. Our platform is the backbone for authentication, identity management, authorization, and other essential infrastructures, enabling developers to securely scale their products for large enterprises.Having recently secured a $100M Series C funding round, valuing the company at $2B, we are supported by leading investors such as Meritech, Sapphire, Greenoaks, Craft, Abstract, and Audacious. WorkOS is proud to serve many of the fastest-growing AI companies, including OpenAI, Cursor, Perplexity, Vercel, and Plaid.As AI technology evolves, WorkOS stands at the forefront of Human and Agent Authentication, Identity, and Access Control, helping businesses navigate crucial questions about agent identity and permissions. Our rapidly expanding customer base features hundreds of innovative software companies developing the next generation of enterprise-ready solutions.About the RoleWe are assembling an Applied AI team dedicated to significantly enhancing productivity across Engineering, Sales, Support, and Operations while also developing AI functionalities for our clients.As an Applied AI Engineer, you will design and deploy transformative AI systems that redefine how WorkOS develops, markets, and supports its software. You will focus on creating robust tools and workflows that are essential for daily operations, while also exploring novel AI capabilities for our users.Join a small, high-ownership team that:Identifies challenges based on measurable impact.Rapidly transitions from idea to prototype to production in days or weeks.Quickly adapts to evolving models, tools, and best practices.This role offers substantial visibility across the organization.What You’ll DoCollaborate closely with Engineering, Sales, Support, and Operations to identify high-impact internal challenges where AI can enhance efficiency or facilitate new workflows.Design and construct tools that integrate seamlessly into daily operations—agents, automations, and workflows that are reliable, observable, and easy to maintain.Leverage LLMs, embeddings, retrieval systems, and tool-calling to connect with documents, Slack, GitHub, CRM systems, analytics, support frameworks, and internal services.Transform repetitive, multi-step manual tasks into streamlined, AI-driven processes that span various applications and data sources.Stay informed about emerging models and tools, conduct focused experiments, and assist the team in continuous improvement.

Reimagining healthcare in the U.S. requires speed, accuracy, and a meticulous attention to detail. At Cadence, we are developing a remote care delivery system that prioritizes the health of older adults, enabling them to remain at home rather than in hospitals. By assigning each patient a dedicated clinical team that monitors their health daily, as opposed to every few months, we can identify and address potential issues early, resulting in significantly improved patient outcomes and reduced administrative burdens for healthcare providers.Currently, Cadence is operational across the nation, supporting tens of thousands of active patients. Our AI-driven platform and scalable clinical approach facilitate proactive, population-wide healthcare. As one of the fastest-growing companies in health technology, we are just beginning our journey.We are seeking a talented Applied AI Engineer to develop and deploy production agents that analyze real-time clinical data, generate proactive care recommendations, and execute tasks on behalf of clinicians. You will be responsible for advancing agent architectures from initial prototypes to full-scale production in a critical domain where reliability directly influences patient care.Key Responsibilities:Design, develop, and implement clinical AI agents that analyze patient context, utilize tools, and provide care recommendations.Ensure the reliability, observability, and cost-effectiveness of large language model (LLM)-powered workflows at scale.Construct and enhance retrieval-augmented generation (RAG) pipelines utilizing clinical knowledge bases, treatment protocols, and real-time patient data.Create evaluation frameworks including offline benchmarks, safety tests, regression suites, and LLM-as-judge pipelines integrated into continuous integration/continuous deployment (CI/CD) processes.Design multi-step agent orchestration encompassing planning, memory management, tool utilization, error recovery, and escalation pathways for human intervention.Collaborate with clinical, product, and engineering teams to translate patient care requirements into effective AI system designs.Stay updated with the latest AI and engineering best practices, continually challenging the team to enhance quality, performance, and architectural standards.

Join the Ascertain TeamAt Ascertain, we are revolutionizing healthcare by developing AI agents designed to alleviate the administrative burdens faced by care teams. Our innovative solutions are currently implemented in major health systems and large specialty groups, freeing up hundreds of staff hours each week.Proudly backed by Northwell Health, the largest health system in New York, and Deerfield Management, a prominent healthcare investment firm, we are dedicated to restoring time, trust, and focus to those who make healthcare work. Our efforts are critical—not merely because of startup timelines, but because our clients depend on us to ensure financial resilience and operational clarity in a challenging healthcare landscape.Your RoleAs an early member of our AI engineering team, you will focus on developing agentic systems. Your initial task will be to create voice agents that autonomously call payers to verify the status of prior authorization submissions, follow up on pending requests, and accurately capture structured outcomes in our systems. This role aims to replace the tedious human task of waiting on hold with faster, more efficient, and tireless AI agents.Over time, your responsibilities will expand beyond voice technology as we integrate AI across various facets of the company. You will play a vital role in shaping how Ascertain designs, evaluates, and operates diverse agent types, including voice, chat, document understanding, and internal tools. We seek an AI engineering generalist excited to start with voice technology and grow into multidimensional AI solutions.Your ResponsibilitiesDevelop and implement voice agents capable of making outbound calls to payers, managing IVR systems, navigating hold queues, engaging in multi-turn dialogues with human representatives, and accurately capturing structured data.Integrate telephony, speech recognition, text-to-speech, and large language model components into robust, reliable end-to-end pipelines, maintaining ownership in production.Establish evaluation and quality assurance frameworks to assess agent performance, pinpoint regressions, and drive continuous improvements based on real-world interactions.Create and sustain APIs and integrations that connect agent outputs with our prior authorization workflows.Instrument every aspect of agent operations: call outcomes, agent behavior, latency, and failure modes, utilizing this data to enhance future iterations.Collaborate closely with our operations and clinical teams to identify and automate high-impact workflows, translating those insights into actionable agent designs.As Ascertain's AI initiatives expand, evolve your role to tackle new challenges and explore broader applications of AI technologies.

Join Our Mission at TwentyAt Twenty, we are committed to tackling one of the most pressing challenges of our era: safeguarding democracies in the digital landscape. We create innovative technologies that merge the realms of cyber and electromagnetic domains, where the pace of operations surpasses human perception and complexity goes beyond traditional limits. Our team not only addresses problems but also delivers transformative outcomes that significantly enhance national security. We embody a spirit of pragmatic optimism, believing that while our mission to protect America and its allies is formidable, it is indeed achievable.Position OverviewAs an Applied AI Engineer, you will develop and implement language-model-driven systems that bolster Twenty's vital cyber capabilities for U.S. national security. You will manage the complete workflow—from curating specialized datasets and post-training models to deploying dependable inference and retrieval systems in live environments. Collaborating closely with product and engineering teams, you will convert real operational demands into high-performance AI features, operating seamlessly across cloud and on-premises environments where speed, accuracy, and security are paramount.Your ProfileYou are driven by tangible outcomes and aspire for your work to directly influence national security initiatives.You prioritize rigor: clean data, quantifiable evaluations, and reproducible experiments take precedence over mere demonstrations.You strike a balance between research curiosity and product intuition—you ship, analyze, iterate, and refine.You are adept at navigating both cloud and on-premises constraints and can adjust to various environments.You convey ideas clearly to both technical and non-ML stakeholders, and your documentation is user-friendly.You understand systems thinking: models, retrieval, infrastructure, and feedback loops must function cohesively.You excel in dynamic teams with high standards, open feedback, and a strong sense of ownership.Key ResponsibilitiesDevelop, clean, and sustain high-quality training and evaluation datasets tailored for specialized AI applications.Fine-tune language models (ranging from small specialized to medium foundation models) according to mission requirements.Apply post-training and alignment techniques to enhance task performance and reliability.Construct retrieval-augmented generation (RAG) systems that integrate model outputs with external knowledge.Enhance and optimize model serving infrastructure for production deployment.