Senior AI Product Engineer

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions…

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!

At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!

At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution—the Intercom Customer Service Suite—designed to tackle complex inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.What is the opportunity?We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!

airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch. Role overview The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a clear roadmap. The position requires balancing customer needs with market trends to guide product direction. What you will do Lead the planning and rollout of AI products Work with cross-functional teams to set goals and priorities Define product vision and ensure it matches user needs Prioritize features and enhancements based on strategy Focus on delivering strong user experiences Requirements Experience managing AI or technology products Ability to collaborate across multiple teams Strong understanding of customer needs and market trends Skilled at setting product strategy and priorities

Lilt Production seeks an AI Data Specialist based in Ireland to join its remote team. This position focuses on supporting key AI projects by working with datasets that drive company initiatives. The role offers the flexibility to work from anywhere in Ireland. What you will do Collaborate with teams across different functions to gather and organize data for AI projects Analyze datasets to spot trends and support AI-powered solutions Maintain and improve data quality to help guide decision-making Requirements Background in data management and familiarity with AI technologies Strong analytical abilities Ability to work independently in a remote setting Remote work in Ireland This role is fully remote within Ireland. Team members can contribute to Lilt Production’s AI projects from any location in the country.

Intercom, a leader in AI Customer Service, is dedicated to enhancing business-customer interactions through innovative technology.Our flagship AI agent, Fin, represents the pinnacle of customer service AI, enabling businesses to provide always-on, exceptional customer support. When combined with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex inquiries that require human touch.Since our inception in 2011, Intercom has built a robust client base of nearly 30,000 global businesses, championing a new standard in customer service. With values that inspire innovation, urgency, and value creation, we are committed to pushing boundaries.What’s the Opportunity?As a Staff Product Engineer, you will take on a pivotal role within our team and contribute significantly to our engineering efforts. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will also include mentoring fellow engineers and partnering with the Engineering Manager to shape the team’s growth and technical direction.What Will I Be Doing?In this role, you will:Contribute to the evolution of our technical architecture to accommodate the growing demands of our customer base.Prioritize agility along with scalability and availability, utilizing continuous deployment to focus on incremental improvements.Engage in all stages of software development, from ideation and prototyping to design and implementation, balancing hands-on coding with architectural leadership.Utilize cutting-edge tools to enhance your development experience, allowing you to focus on solving impactful challenges.Actively participate in the hiring, mentoring, and career progression of engineering talent.Set high standards for technical excellence, performance, reliability, and operational success.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.

Toast, Inc. is seeking a Product Designer in Dublin, Ireland, to focus on AI-driven solutions for commerce. This position involves shaping products that make buying and selling simpler and more effective through artificial intelligence. Key responsibilities Collaborate with cross-functional teams to develop user-centered product experiences Design features that use AI to enhance and streamline commerce workflows Location This role is based in Dublin, Ireland.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

Intercom is at the forefront of AI Customer Service, dedicated to enabling businesses to deliver exceptional customer experiences.Our innovative AI agent, Fin, is the most advanced customer service AI on the market, empowering businesses with seamless, 24/7 customer service and significantly enhancing customer journeys. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries requiring human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Our core values drive us to push limits, build with agility, and consistently provide outstanding value to our clients.What’s the Opportunity?Intercom’s Fin leads the way in AI for Customer Service, and we are expanding this capability into a broader vision of Customer Agents that can seamlessly traverse the customer journey, initiating with the Sales Agent.The Sales Agent represents a new product initiative for Intercom and a new target audience. As an Account Executive on the Customer Agent team, you will be instrumental in launching Sales Agent into the market, acquiring early customers, demonstrating ROI, and shaping the product’s positioning, packaging, and pricing as we transition from beta to a sustainable, scalable go-to-market strategy.You will be part of a specialized “tiger team” focused on speed and learning, comprising a sales leader, a select group of expert AEs (including top performers from inside and outside the company), and dedicated Solution Engineering support.This team operates with a high degree of autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer insights into decision-making and quickly ascertain what resonates, converts, and what customers are willing to pay.Your role will often act as a specialist overlay within existing Intercom accounts, where Core Relationship Managers handle overall account management. You will oversee the Sales Agent process, from discovery and evaluation design to ROI narratives and commercial discussions, while also addressing select inbound opportunities and targeting strategic accounts that align with our ideal customer profile.If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new product offering from the ground up, this role is for you.

Role Overview Version1 is hiring an AI Engineer in Dublin to support projects across the public sector and utilities. This position suits mid-senior professionals with a strong interest in artificial intelligence and its use to improve public services.

Join Stripe as a Staff Engineer in our Production Engineering team, where you will play a critical role in building and maintaining scalable systems.As a leader in this innovative environment, you will collaborate with cross-functional teams to optimize our infrastructure and enhance the reliability of our services. You will leverage your expertise to influence product design and architecture decisions, ensuring the highest performance and availability.

POS-22139This role can be Office/Hybrid/Remote based within IrelandHubSpot is leading the charge in empowering businesses through innovative AI technology, and our AI Infrastructure group is pivotal to this mission. We are on the lookout for a Staff Software Engineer who possesses a strong passion for infrastructure and enhancing developer experiences to become a vital member of our AI Serving team. This team is responsible for the end-to-end management of HubSpot’s model inference and serving infrastructure, ensuring that our AI models are deployed reliably, scaled efficiently, observed meticulously, and operated in a cost-effective manner across all hublets and environments. Moreover, this team is the home for modern Python practices at HubSpot.Our team oversees the serving frameworks and libraries that facilitate synchronous, asynchronous, and offline inference, as well as model deployment pipelines, autoscaling, and resource management for both GPU and CPU. Our roadmap is focused on enhancing the reliability and efficiency of batch inference, improving model observability, and scaling our AI infrastructure in a cost-effective manner. Additionally, we are the custodians of core Python libraries and tools across HubSpot.As a Staff Software Engineer on the AI Serving team, you will:Develop and deploy production code that directly powers AI functionalities across HubSpot, serving as a critical component for impactful user and business outcomes at scale.Lead the advancement of our model serving and inference infrastructure, enhancing reliability, scalability, and cost-efficiency.Establish the technical direction for deploying and operating ML models at scale, guiding architectural decisions, cost optimizations, and developer experience enhancements.Collaborate closely with Machine Learning Engineers, Product Software Engineers, and other Infrastructure teams to streamline model deployment and serving processes.Gain extensive insight into various HubSpot infrastructure systems by building and maintaining core Python libraries, offering an exceptional opportunity to understand HubSpot's inner workings.Work alongside HubSpotters across different functions including engineering, product, design, research, marketing, and sales, while gaining a broader understanding of how HubSpot operates as a business.Be empowered to express your authentic self and choose a work style and location that allows you to perform at your best, whether from home, in an office, or a combination of both.We are not solely seeking engineers with extensive experience; we value engineers who have demonstrated unique excellence, leadership, and the ability to elevate those around them.Our primary programming languages include Python and Java, but a variety of experiences are welcomed.

Join Arista Networks as a Software Engineer in our Engineering Productivity team. In this role, you will be instrumental in enhancing the software development processes and tools that empower our engineering teams. Your innovative ideas and technical skills will contribute to the efficiency and effectiveness of our software development life cycle.

The OpportunityWe are seeking a pioneering Founding AI Engineer to develop systems that ensure AI operates in a safe, reliable, and repeatable manner at Grand. This pivotal role focuses on transforming intelligence into production-ready capabilities, combining an AI-first approach with engineering instincts for control, failure handling, and system integrity.This role is distinct from product feature development or research; you will not be responsible for user experience or model theory. Instead, your ownership will encompass AI operations within the system, including orchestration, guardrails, observability, auditability, and lifecycle management.As a close collaborator with the founders, product, data science, and regulatory teams, you will influence how AI decisions are triggered, constrained, inspected, and executed in a regulated environment. This position offers a chance to contribute significantly to the company's foundational structure.Your ResponsibilitiesDesign and implement the runtime and orchestration layer for AI systems across our platform.Transform probabilistic AI outputs into controlled, repeatable behaviors within the system.Define the processes for triggering, gating, validating, and executing AI decisions.Integrate guardrails, fallbacks, and confidence thresholds into AI workflows.Design human-in-the-loop and escalation pathways as necessary.Manage prompt lifecycle, including evaluation and versioning.Oversee context assembly, scoping, and data boundaries for AI tasks.Establish systems for logging, tracing, replaying, and auditing AI processes.Control latency, cost, reliability, and performance in production environments.Collaborate closely with AI data scientists to transition models and signals into production.Work together with product engineers to ensure safe AI integration within workflows.Ensure that AI systems are defensible, inspectable, and ready for regulatory scrutiny.

Role overview Jobgether is hiring an AI Automation Specialist/Engineer based in Ireland. This fully remote role centers on building automation systems that enhance lead generation, data processing, and client acquisition workflows for legal support services. What you will do Design and implement AI-powered solutions to extract, organize, and improve data from various sources. Integrate automated processes into CRM and outreach platforms to make client engagement more efficient. Work closely with leadership to identify and prioritize automation projects that deliver the most value. Develop scalable, production-ready systems that support every stage of the lead lifecycle, from data ingestion to client acquisition. Requirements Solid technical background in automation engineering, data management, and system integration. Experience designing and deploying AI-driven workflow automation solutions. Ability to work independently and communicate clearly with cross-functional teams. Interest in addressing complex data and workflow challenges using modern AI tools. Location This is a fully remote position open to candidates based in Ireland.

Join Intercom as a Staff Product Engineer - Growth and play a pivotal role in enhancing our product offerings. In this position, you'll leverage your engineering expertise to drive growth and innovation. Collaborate with cross-functional teams to develop and implement strategies that enhance user experience and engagement.

Intercom builds AI-powered customer service tools that help businesses deliver reliable, round-the-clock support. Our AI agent, Fin, and the Intercom Customer Service Suite combine automation with human expertise to handle millions of customer inquiries every month. Since 2011, nearly 30,000 businesses worldwide have chosen Intercom to raise their customer service standards. Role overview The Senior AI Infrastructure Engineer role focuses on developing and scaling the systems that train and deploy Intercom’s next generation of AI products. The AI Infrastructure team works across the stack, from GPU-level engineering up to the user-facing agents that power customer support. This team has built training pipelines and inference systems for models like Fin Apex, which are tailored for customer service and serve as the foundation for Intercom’s AI capabilities. What you will do Design and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Build and improve inference services to ensure fast, reliable experiences for clients, covering auto-scaling, routing, and failover. Optimize GPU-level performance by tuning kernels, improving resource utilization, and identifying bottlenecks in training and inference workflows. Work closely with ML scientists to implement new training and inference techniques. What we’re looking for Strong experience with model training or large-scale model inference, and hands-on knowledge of low-level GPU programming (such as CUDA or Triton). Experience in more than one of these areas is especially valuable. Location This position is based in Dublin, Ireland.