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Experience
About the job
airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch.
Role overview
The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a clear roadmap. The position requires balancing customer needs with market trends to guide product direction.
What you will do
Lead the planning and rollout of AI products
Work with cross-functional teams to set goals and priorities
Define product vision and ensure it matches user needs
Prioritize features and enhancements based on strategy
Focus on delivering strong user experiences
Requirements
Experience managing AI or technology products
Ability to collaborate across multiple teams
Strong understanding of customer needs and market trends
Skilled at setting product strategy and priorities
airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch. Role overview The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a cle…
Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.
Lilt Production seeks an AI Data Specialist based in Ireland to join its remote team. This position focuses on supporting key AI projects by working with datasets that drive company initiatives. The role offers the flexibility to work from anywhere in Ireland. What you will do Collaborate with teams across different functions to gather and organize data for AI projects Analyze datasets to spot trends and support AI-powered solutions Maintain and improve data quality to help guide decision-making Requirements Background in data management and familiarity with AI technologies Strong analytical abilities Ability to work independently in a remote setting Remote work in Ireland This role is fully remote within Ireland. Team members can contribute to Lilt Production’s AI projects from any location in the country.
About Celtrino Celtrino has spent 30 years building expertise in supply chain solutions. With a growing client base and strong momentum, the company is making significant strides in the UK market, replacing legacy competitors. Backed by private equity, Celtrino offers a range of products now poised for the next phase: intelligent, AI-powered supply chain automation. Role Overview: Product Manager – AI-Powered Supply Chain Solutions This remote role (Ireland-based) calls for a Product Manager to oversee the full product lifecycle. The focus spans from reducing technical debt and modernizing the platform to bringing new AI-driven features from R&D into production. The Product Manager will work closely with engineering, commercial, and executive teams to shape Celtrino’s product strategy and future direction. What Success Looks Like Directly report to the Managing Director and work closely with the CTO to drive impactful changes. Build on a proven platform that handles billions of transactions each year, with modernization already underway. Collaborate with engineering on live AI proof-of-concepts, including document processing, anomaly detection, and intelligent onboarding, preparing these for launch. Engage with a customer base of over 1,000 organizations, including leading retailers and wholesalers in the UK and Ireland, supported by an active sales team sharing market insights. Set priorities, define success metrics, and influence outcomes across the product stack with a high degree of autonomy. Key Responsibilities Product Roadmap Ownership: Manage the product roadmap across three horizons: modernizing the core platform, accelerating AI feature launches, and ensuring offerings match or exceed market needs. Stakeholder Communication: Clearly communicate priorities, rationale, and trade-offs to all relevant teams. Product Documentation: Create detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria to enable efficient engineering execution. Sprint and Release Management: Lead sprint planning, backlog refinement, and release processes in partnership with engineering. Data-Driven Improvement: Define and track product KPIs such as adoption, retention, NPS, and time-to-value, using data to drive ongoing enhancements. Cross-Team Collaboration: Facilitate effective communication among customers, support, sales, and engineering to address the right issues in the right order. AI Product Commercialization: Take charge of bringing AI functionalities to market, ensuring they address real customer needs and deliver value.
Toast, Inc. is seeking a Product Designer in Dublin, Ireland, to focus on AI-driven solutions for commerce. This position involves shaping products that make buying and selling simpler and more effective through artificial intelligence. Key responsibilities Collaborate with cross-functional teams to develop user-centered product experiences Design features that use AI to enhance and streamline commerce workflows Location This role is based in Dublin, Ireland.
About the RoleWe are in search of an outstanding Principal Product Manager with a strong background in AI to spearhead the development and management of the intelligence and reconciliation framework for our Hopper Travel Services (HTS) across Flights, Hotels, Cars, and Ancillaries.In this pivotal role, you will oversee the systems that establish pricing intelligence, supplier performance insights, and financial accuracy across millions of travel transactions.You will be responsible for designing and scaling advanced model-driven infrastructures that consistently analyze transactional data, generate reference pricing, identify performance trends, reconcile financial flows, and ensure revenue integrity in real-time.This foundational role sits at the crossroads of marketplace dynamics, machine learning, and financial systems. You will collaborate closely with Data Science and Engineering teams to operationalize predictive models, define evaluation frameworks, manage model lifecycles, and ensure that our intelligence systems are measurable, adaptive, and credible.Your contributions will significantly influence partner economics, supplier transparency, and our global commerce platform.Key Responsibilities:Develop and execute the comprehensive strategy and roadmap for pricing intelligence, supplier performance analytics, and financial reconciliation across all travel sectors.Design and enhance reference pricing systems utilizing predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection.Create the supplier intelligence framework, converting transactional data into automated performance indicators, demand insights, and pricing diagnostics.Establish and manage the authoritative source of truth for revenue, margin, take rate, transactions, and cancellations across all systems and partners.Develop model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement protocols.Implement automated reconciliation and anomaly detection systems to proactively identify financial discrepancies at scale.Facilitate cross-functional collaboration among Engineering, Data Science, Finance, Commercial, and Supply teams to deliver production-ready, model-integrated infrastructure.
At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!
At Gong, we leverage cutting-edge AI technology to revolutionize the success of revenue teams. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable platform that observes, guides, and collaborates with the world’s leading revenue teams. With the power of the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 companies globally to gain profound insights into their teams and customers, automate essential sales processes, and achieve more with less effort. To learn more, visit www.gong.io.At Gong, you will become part of a dynamic team driven by innovation, ambitious aspirations, and a passion for excellence. We are at the forefront of shaping the future of revenue intelligence, and we seek individuals who are eager to build what lies ahead. Collaborating with a team that dreams big, moves swiftly, and deeply values both the craft and each other, you'll find a workplace where transparency and trust are foundational. Every individual has the opportunity to make a noticeable impact. If you're looking to grow, challenge yourself, and engage in work that truly matters, Gong is the ideal place to achieve the pinnacle of your career.The Role:We are searching for an experienced Senior Product Manager to play a critical role in the advancement of one of Gong’s flagship product lines. This is a unique opportunity for an individual with a deep passion for developing transformative products, who understands that every detail is significant.Key Responsibilities:Lead the development and enhancement of essential products that align with our customers' needs and business objectives.Exhibit meticulous attention to detail while adopting a customer-centric mindset in product development.Utilize data modeling techniques to inform and refine product decisions and strategies.Engage in creative and strategic thinking to envision long-term solutions in a large-scale enterprise environment.Collaborate effectively with cross-functional teams (product design, engineering, and more) to deliver products that not only meet but exceed customer expectations.Balance innovative thought with practical execution to drive product success and company growth.
At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!
Intercom is at the forefront of AI Customer Service, dedicated to enabling businesses to deliver exceptional customer experiences.Our innovative AI agent, Fin, is the most advanced customer service AI on the market, empowering businesses with seamless, 24/7 customer service and significantly enhancing customer journeys. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries requiring human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Our core values drive us to push limits, build with agility, and consistently provide outstanding value to our clients.What’s the Opportunity?Intercom’s Fin leads the way in AI for Customer Service, and we are expanding this capability into a broader vision of Customer Agents that can seamlessly traverse the customer journey, initiating with the Sales Agent.The Sales Agent represents a new product initiative for Intercom and a new target audience. As an Account Executive on the Customer Agent team, you will be instrumental in launching Sales Agent into the market, acquiring early customers, demonstrating ROI, and shaping the product’s positioning, packaging, and pricing as we transition from beta to a sustainable, scalable go-to-market strategy.You will be part of a specialized “tiger team” focused on speed and learning, comprising a sales leader, a select group of expert AEs (including top performers from inside and outside the company), and dedicated Solution Engineering support.This team operates with a high degree of autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer insights into decision-making and quickly ascertain what resonates, converts, and what customers are willing to pay.Your role will often act as a specialist overlay within existing Intercom accounts, where Core Relationship Managers handle overall account management. You will oversee the Sales Agent process, from discovery and evaluation design to ROI narratives and commercial discussions, while also addressing select inbound opportunities and targeting strategic accounts that align with our ideal customer profile.If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new product offering from the ground up, this role is for you.
Role Overview Anthropic is hiring a Product Support Manager in Dublin, IE. This role centers on improving the customer experience by leading a team focused on product support. The manager will oversee efforts to resolve complex customer issues, aiming for high satisfaction and lasting relationships. What You Will Do Lead and develop a team responsible for handling challenging customer support cases Create and refine support strategies to improve service quality Monitor and optimize team performance Work closely with product development, sharing insights gathered from customer interactions Collaboration and Impact This position requires regular collaboration with product teams to ensure customer feedback shapes future improvements. The manager will help set standards for customer care and contribute to Anthropic's reputation for strong support.
Join Intercom, a pioneering company in AI Customer Service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide consistent, high-quality support and revolutionize their customer interactions. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, designed to tackle complex inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 organizations worldwide, Intercom is redefining customer service standards. Guided by our core values, we consistently push boundaries, innovate with speed, and deliver unmatched value to our clients.What Will You Be Doing?As a Senior Product Manager on our Web team, you will breathe life into the narrative of Fin and the Intercom Suite through exceptional web experiences. Your efforts will highlight our products, articulate our brand story, and convey our vision for the future of AI-driven customer service. This pivotal role significantly influences how prospects and customers perceive our identity, offerings, and importance.We seek an ideal candidate with a background in product marketing or substantial experience in crafting narratives through digital channels. You are a proactive leader who drives projects, makes decisive choices, and ensures every product launch adheres to Intercom's high standards for design, clarity, and quality. You will collaborate closely with product marketing, design, engineering, and brand teams to create visually stunning, engaging, and high-performing web pages.Key Responsibilities Include:Overseeing the entire process of delivering high-quality narrative and storytelling pages from inception to launch.Translating messaging into web experiences: transforming positioning and messaging guides into captivating, distinctive pages.Taking ownership of deliverables: making prompt, informed decisions; guiding your team through uncertainty; and ensuring all launches meet exceptional standards.Collaborating across functions: working alongside designers, engineers, PMMs, and brand studio partners to manifest stories on the web.Exhibiting a keen eye for narrative and copy: ensuring content is clear, engaging, and aligned with our company positioning and objectives.Driving progress and urgency: acting swiftly while upholding excellence in craft and execution.Measuring and improving impact: monitoring the performance of narrative pages and optimizing for engagement, understanding, and conversion.
Jobgether is looking for a Product Manager based in Ireland. This role centers on shaping product direction and guiding new launches, with a focus on aligning each step with company objectives and the needs of our users. What you will do Work closely with teams across the company to coordinate product development and releases Analyze trends in the market to inform strategy and identify opportunities for improvement Drive updates and enhancements that improve user experience and product value Who we’re looking for Experience in product management, particularly in technology-driven environments Strong collaboration skills and the ability to work with colleagues from different disciplines Creative approach to problem-solving and a keen interest in user experience
At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution—the Intercom Customer Service Suite—designed to tackle complex inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.What is the opportunity?We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!
Intercom creates AI solutions for customer service, serving nearly 30,000 businesses worldwide from its base in Dublin, Ireland. The company’s AI agent, Fin, works together with the Intercom Helpdesk as part of the Intercom Customer Service Suite. This suite blends AI-powered support with human expertise to handle both routine and complex customer needs. Role overview The Senior Product Marketing Manager shapes how Intercom communicates its vision for an AI-first helpdesk. This senior individual contributor role centers on product positioning and messaging, and sits at the intersection of product, AI, sales, and strategy. The position involves close collaboration with product, engineering, sales, and marketing teams, and calls for hands-on engagement with both the product and customers. This role influences how Intercom speaks to more than 25,000 businesses already on the platform and helps define the broader market story for AI-powered helpdesks. What you will do Define the Ideal Customer Profile (ICP) and target audience for the Helpdesk product. Guide marketing and go-to-market teams on campaign priorities and sales strategies. Lead the creation and evolution of positioning and messaging for the Helpdesk area. Own the narrative around the combined strengths of Helpdesk and Fin, showing how the integrated platform delivers results beyond standalone tools. Develop and refine the story for Intercom’s vision of an AI-first Helpdesk, addressing both current customers and the wider market. Who succeeds in this role This position fits someone who enjoys building narratives and working across teams. Success here requires quick thinking, a readiness to innovate, and comfort with hands-on product work. Experience in product marketing, especially within SaaS or AI-driven platforms, is valuable.
Jobgether is looking for an AI Technical Project Manager based in Ireland. This position centers on leading projects that use artificial intelligence to create business solutions. The role involves close coordination with teams from different disciplines to keep projects on track and deliver results on schedule. Role overview This role focuses on managing AI-driven initiatives from planning through execution. The AI Technical Project Manager will guide teams, monitor progress, and help resolve challenges that may arise during development. What you will do Lead and organize projects involving artificial intelligence technologies Work with cross-functional teams to meet project goals and deadlines Apply project management practices to ensure smooth delivery Requirements Strong background in project management In-depth understanding of AI applications Commitment to high standards and reliable delivery
Join Web Summit as a Senior Product Manager and play a pivotal role in shaping our product strategy. In this position, you will lead cross-functional teams to create innovative solutions that enhance user experience and drive growth.
Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.
airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch. Role overview The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a cle…
Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.
Lilt Production seeks an AI Data Specialist based in Ireland to join its remote team. This position focuses on supporting key AI projects by working with datasets that drive company initiatives. The role offers the flexibility to work from anywhere in Ireland. What you will do Collaborate with teams across different functions to gather and organize data for AI projects Analyze datasets to spot trends and support AI-powered solutions Maintain and improve data quality to help guide decision-making Requirements Background in data management and familiarity with AI technologies Strong analytical abilities Ability to work independently in a remote setting Remote work in Ireland This role is fully remote within Ireland. Team members can contribute to Lilt Production’s AI projects from any location in the country.
About Celtrino Celtrino has spent 30 years building expertise in supply chain solutions. With a growing client base and strong momentum, the company is making significant strides in the UK market, replacing legacy competitors. Backed by private equity, Celtrino offers a range of products now poised for the next phase: intelligent, AI-powered supply chain automation. Role Overview: Product Manager – AI-Powered Supply Chain Solutions This remote role (Ireland-based) calls for a Product Manager to oversee the full product lifecycle. The focus spans from reducing technical debt and modernizing the platform to bringing new AI-driven features from R&D into production. The Product Manager will work closely with engineering, commercial, and executive teams to shape Celtrino’s product strategy and future direction. What Success Looks Like Directly report to the Managing Director and work closely with the CTO to drive impactful changes. Build on a proven platform that handles billions of transactions each year, with modernization already underway. Collaborate with engineering on live AI proof-of-concepts, including document processing, anomaly detection, and intelligent onboarding, preparing these for launch. Engage with a customer base of over 1,000 organizations, including leading retailers and wholesalers in the UK and Ireland, supported by an active sales team sharing market insights. Set priorities, define success metrics, and influence outcomes across the product stack with a high degree of autonomy. Key Responsibilities Product Roadmap Ownership: Manage the product roadmap across three horizons: modernizing the core platform, accelerating AI feature launches, and ensuring offerings match or exceed market needs. Stakeholder Communication: Clearly communicate priorities, rationale, and trade-offs to all relevant teams. Product Documentation: Create detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria to enable efficient engineering execution. Sprint and Release Management: Lead sprint planning, backlog refinement, and release processes in partnership with engineering. Data-Driven Improvement: Define and track product KPIs such as adoption, retention, NPS, and time-to-value, using data to drive ongoing enhancements. Cross-Team Collaboration: Facilitate effective communication among customers, support, sales, and engineering to address the right issues in the right order. AI Product Commercialization: Take charge of bringing AI functionalities to market, ensuring they address real customer needs and deliver value.
Toast, Inc. is seeking a Product Designer in Dublin, Ireland, to focus on AI-driven solutions for commerce. This position involves shaping products that make buying and selling simpler and more effective through artificial intelligence. Key responsibilities Collaborate with cross-functional teams to develop user-centered product experiences Design features that use AI to enhance and streamline commerce workflows Location This role is based in Dublin, Ireland.
About the RoleWe are in search of an outstanding Principal Product Manager with a strong background in AI to spearhead the development and management of the intelligence and reconciliation framework for our Hopper Travel Services (HTS) across Flights, Hotels, Cars, and Ancillaries.In this pivotal role, you will oversee the systems that establish pricing intelligence, supplier performance insights, and financial accuracy across millions of travel transactions.You will be responsible for designing and scaling advanced model-driven infrastructures that consistently analyze transactional data, generate reference pricing, identify performance trends, reconcile financial flows, and ensure revenue integrity in real-time.This foundational role sits at the crossroads of marketplace dynamics, machine learning, and financial systems. You will collaborate closely with Data Science and Engineering teams to operationalize predictive models, define evaluation frameworks, manage model lifecycles, and ensure that our intelligence systems are measurable, adaptive, and credible.Your contributions will significantly influence partner economics, supplier transparency, and our global commerce platform.Key Responsibilities:Develop and execute the comprehensive strategy and roadmap for pricing intelligence, supplier performance analytics, and financial reconciliation across all travel sectors.Design and enhance reference pricing systems utilizing predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection.Create the supplier intelligence framework, converting transactional data into automated performance indicators, demand insights, and pricing diagnostics.Establish and manage the authoritative source of truth for revenue, margin, take rate, transactions, and cancellations across all systems and partners.Develop model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement protocols.Implement automated reconciliation and anomaly detection systems to proactively identify financial discrepancies at scale.Facilitate cross-functional collaboration among Engineering, Data Science, Finance, Commercial, and Supply teams to deliver production-ready, model-integrated infrastructure.
At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!
At Gong, we leverage cutting-edge AI technology to revolutionize the success of revenue teams. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable platform that observes, guides, and collaborates with the world’s leading revenue teams. With the power of the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 companies globally to gain profound insights into their teams and customers, automate essential sales processes, and achieve more with less effort. To learn more, visit www.gong.io.At Gong, you will become part of a dynamic team driven by innovation, ambitious aspirations, and a passion for excellence. We are at the forefront of shaping the future of revenue intelligence, and we seek individuals who are eager to build what lies ahead. Collaborating with a team that dreams big, moves swiftly, and deeply values both the craft and each other, you'll find a workplace where transparency and trust are foundational. Every individual has the opportunity to make a noticeable impact. If you're looking to grow, challenge yourself, and engage in work that truly matters, Gong is the ideal place to achieve the pinnacle of your career.The Role:We are searching for an experienced Senior Product Manager to play a critical role in the advancement of one of Gong’s flagship product lines. This is a unique opportunity for an individual with a deep passion for developing transformative products, who understands that every detail is significant.Key Responsibilities:Lead the development and enhancement of essential products that align with our customers' needs and business objectives.Exhibit meticulous attention to detail while adopting a customer-centric mindset in product development.Utilize data modeling techniques to inform and refine product decisions and strategies.Engage in creative and strategic thinking to envision long-term solutions in a large-scale enterprise environment.Collaborate effectively with cross-functional teams (product design, engineering, and more) to deliver products that not only meet but exceed customer expectations.Balance innovative thought with practical execution to drive product success and company growth.
At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!
Intercom is at the forefront of AI Customer Service, dedicated to enabling businesses to deliver exceptional customer experiences.Our innovative AI agent, Fin, is the most advanced customer service AI on the market, empowering businesses with seamless, 24/7 customer service and significantly enhancing customer journeys. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries requiring human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Our core values drive us to push limits, build with agility, and consistently provide outstanding value to our clients.What’s the Opportunity?Intercom’s Fin leads the way in AI for Customer Service, and we are expanding this capability into a broader vision of Customer Agents that can seamlessly traverse the customer journey, initiating with the Sales Agent.The Sales Agent represents a new product initiative for Intercom and a new target audience. As an Account Executive on the Customer Agent team, you will be instrumental in launching Sales Agent into the market, acquiring early customers, demonstrating ROI, and shaping the product’s positioning, packaging, and pricing as we transition from beta to a sustainable, scalable go-to-market strategy.You will be part of a specialized “tiger team” focused on speed and learning, comprising a sales leader, a select group of expert AEs (including top performers from inside and outside the company), and dedicated Solution Engineering support.This team operates with a high degree of autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer insights into decision-making and quickly ascertain what resonates, converts, and what customers are willing to pay.Your role will often act as a specialist overlay within existing Intercom accounts, where Core Relationship Managers handle overall account management. You will oversee the Sales Agent process, from discovery and evaluation design to ROI narratives and commercial discussions, while also addressing select inbound opportunities and targeting strategic accounts that align with our ideal customer profile.If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new product offering from the ground up, this role is for you.
Role Overview Anthropic is hiring a Product Support Manager in Dublin, IE. This role centers on improving the customer experience by leading a team focused on product support. The manager will oversee efforts to resolve complex customer issues, aiming for high satisfaction and lasting relationships. What You Will Do Lead and develop a team responsible for handling challenging customer support cases Create and refine support strategies to improve service quality Monitor and optimize team performance Work closely with product development, sharing insights gathered from customer interactions Collaboration and Impact This position requires regular collaboration with product teams to ensure customer feedback shapes future improvements. The manager will help set standards for customer care and contribute to Anthropic's reputation for strong support.
Join Intercom, a pioneering company in AI Customer Service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide consistent, high-quality support and revolutionize their customer interactions. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, designed to tackle complex inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 organizations worldwide, Intercom is redefining customer service standards. Guided by our core values, we consistently push boundaries, innovate with speed, and deliver unmatched value to our clients.What Will You Be Doing?As a Senior Product Manager on our Web team, you will breathe life into the narrative of Fin and the Intercom Suite through exceptional web experiences. Your efforts will highlight our products, articulate our brand story, and convey our vision for the future of AI-driven customer service. This pivotal role significantly influences how prospects and customers perceive our identity, offerings, and importance.We seek an ideal candidate with a background in product marketing or substantial experience in crafting narratives through digital channels. You are a proactive leader who drives projects, makes decisive choices, and ensures every product launch adheres to Intercom's high standards for design, clarity, and quality. You will collaborate closely with product marketing, design, engineering, and brand teams to create visually stunning, engaging, and high-performing web pages.Key Responsibilities Include:Overseeing the entire process of delivering high-quality narrative and storytelling pages from inception to launch.Translating messaging into web experiences: transforming positioning and messaging guides into captivating, distinctive pages.Taking ownership of deliverables: making prompt, informed decisions; guiding your team through uncertainty; and ensuring all launches meet exceptional standards.Collaborating across functions: working alongside designers, engineers, PMMs, and brand studio partners to manifest stories on the web.Exhibiting a keen eye for narrative and copy: ensuring content is clear, engaging, and aligned with our company positioning and objectives.Driving progress and urgency: acting swiftly while upholding excellence in craft and execution.Measuring and improving impact: monitoring the performance of narrative pages and optimizing for engagement, understanding, and conversion.
Jobgether is looking for a Product Manager based in Ireland. This role centers on shaping product direction and guiding new launches, with a focus on aligning each step with company objectives and the needs of our users. What you will do Work closely with teams across the company to coordinate product development and releases Analyze trends in the market to inform strategy and identify opportunities for improvement Drive updates and enhancements that improve user experience and product value Who we’re looking for Experience in product management, particularly in technology-driven environments Strong collaboration skills and the ability to work with colleagues from different disciplines Creative approach to problem-solving and a keen interest in user experience
At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution—the Intercom Customer Service Suite—designed to tackle complex inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.What is the opportunity?We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!
Intercom creates AI solutions for customer service, serving nearly 30,000 businesses worldwide from its base in Dublin, Ireland. The company’s AI agent, Fin, works together with the Intercom Helpdesk as part of the Intercom Customer Service Suite. This suite blends AI-powered support with human expertise to handle both routine and complex customer needs. Role overview The Senior Product Marketing Manager shapes how Intercom communicates its vision for an AI-first helpdesk. This senior individual contributor role centers on product positioning and messaging, and sits at the intersection of product, AI, sales, and strategy. The position involves close collaboration with product, engineering, sales, and marketing teams, and calls for hands-on engagement with both the product and customers. This role influences how Intercom speaks to more than 25,000 businesses already on the platform and helps define the broader market story for AI-powered helpdesks. What you will do Define the Ideal Customer Profile (ICP) and target audience for the Helpdesk product. Guide marketing and go-to-market teams on campaign priorities and sales strategies. Lead the creation and evolution of positioning and messaging for the Helpdesk area. Own the narrative around the combined strengths of Helpdesk and Fin, showing how the integrated platform delivers results beyond standalone tools. Develop and refine the story for Intercom’s vision of an AI-first Helpdesk, addressing both current customers and the wider market. Who succeeds in this role This position fits someone who enjoys building narratives and working across teams. Success here requires quick thinking, a readiness to innovate, and comfort with hands-on product work. Experience in product marketing, especially within SaaS or AI-driven platforms, is valuable.
Jobgether is looking for an AI Technical Project Manager based in Ireland. This position centers on leading projects that use artificial intelligence to create business solutions. The role involves close coordination with teams from different disciplines to keep projects on track and deliver results on schedule. Role overview This role focuses on managing AI-driven initiatives from planning through execution. The AI Technical Project Manager will guide teams, monitor progress, and help resolve challenges that may arise during development. What you will do Lead and organize projects involving artificial intelligence technologies Work with cross-functional teams to meet project goals and deadlines Apply project management practices to ensure smooth delivery Requirements Strong background in project management In-depth understanding of AI applications Commitment to high standards and reliable delivery
Join Web Summit as a Senior Product Manager and play a pivotal role in shaping our product strategy. In this position, you will lead cross-functional teams to create innovative solutions that enhance user experience and drive growth.
Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.
