About the job
About Engine
At Engine, we are revolutionizing the landscape of business travel by making it personalized, rewarding, and straightforward. For too long, the management of travel and expenses has been a convoluted and disjointed experience , we are here to change that. We envision a future where travel is seamless, enabled by technology that delights customers at every stage of their journey. Our platform integrates corporate travel, a dynamic charge card, and modern spend management into one cohesive solution.
To bring this vision to life, we seek exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.
Over 20,000 companies currently trust Engine to support more than 1 million travelers and billions in annual bookings. We are cash flow positive and experiencing rapid growth, combining exclusive Engine-only rates, industry-leading rewards, and smart automation to help businesses save money while providing world-class customization and convenience.
Supported by Telescope Partners, Blackstone, and Permira, Engine has earned recognition as one of the fastest-growing travel and fintech platforms in North America, with accolades including the Deloitte Fast 500 and Built In’s Best Places to Work.
Mission
As a member of the Engine team, you will play a pivotal role in a collaborative and innovative environment. Here’s what you will be responsible for:
- Developing and executing innovative strategies to streamline and automate customer support workflows, minimizing case backlog and enhancing resolution times to ensure that Engine delivers outstanding service.
- Partnering with cross-functional teams, including engineering, product, and customer support, to implement and optimize Salesforce Service Cloud solutions that elevate the overall customer experience.
- Leading the design and management of complex screen flows and Omni-Channel configurations to boost operational efficiency, scalability, and responsiveness within the support organization.
- Providing exceptional support and actionable insights to internal teams, enabling data-driven decisions that enhance customer satisfaction and foster continuous improvement.
