About the job
Join our dynamic team as an Applications Engineer at ikanoretail, where you will be instrumental in enhancing our Business Applications operations and projects. You will take charge of supporting key systems such as Business Central, LS Retail, E-Commerce, and others.
Your main focus will be on the planning, implementation, and maintenance of scalable, stable, and compliant applications, all while ensuring they are cost-effective. Key responsibilities include:
- Delivering Level 2 support to users via the service desk.
- Performing routine maintenance tasks for ERP and CRM systems.
- Assisting in audit activities for ERP systems to maintain compliance.
- Facilitating release management and version control processes, including planning and conducting User Acceptance Tests (UAT) based on established requirements and test cases.
- Coordinating technical meetings with application vendors, operations, and business stakeholders.
- Managing the setup and handover of applications to business end-users according to established standards and guidelines.
- Developing and updating technical documentation and training resources for application systems.
