Application Support Specialist - Technical Support

RELEX Solutions is a premier Supply Chain Software provider that specializes in innovative solutions designed to enhance operational efficiency for businesses. We pride ourselves on our dynamic and collaborative team, which is dedicated to accelerating growth through targeted marketing strategies. At RELEX Solutions, we are on a mission to achieve humble wor…

medhealth3 seeks an Application Support Analyst to ensure smooth operation of business applications. This full-time hybrid role is based in Melbourne, blending on-site presence with remote work. Main responsibilities Troubleshoot and resolve application issues to support reliable client service Collaborate with team members to identify and address technical problems Contribute ideas and practical solutions within a supportive team environment Work arrangement The position follows a hybrid model in Melbourne, with a mix of in-office and remote work days.

Join Roboyo as an Application Engineer specializing in Appian. In this dynamic role, you will leverage your technical expertise to design, develop, and implement innovative solutions that enhance business processes. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance of applications.

Join roboyo as an Application Engineer specializing in Appian, where you will play a pivotal role in developing and optimizing applications within the Appian platform. Your expertise will drive innovative solutions that enhance business processes, ensuring our clients achieve their operational goals.

Join our dynamic team at Roboyo as an Application Engineer specializing in Appian. In this role, you will leverage your technical skills to design, develop, and implement innovative solutions that enhance our client’s operational efficiency. You will collaborate with cross-functional teams to deliver exceptional results and drive digital transformation initiatives.

Why Join Our Team?At SafetyCulture, we are not just another tech company. We are a dynamic global organization that values innovation and the well-being of our team members.Our vibrant workplace includes catered lunches, engaging team events, trendy merchandise, and even our furry friends at the office. But what truly sets us apart is our mission to enhance the lives of our customers through our innovative products.With a dedicated team of nearly a thousand professionals, we strive to empower the 3 billion people who keep the world running—ranging from factory operators to service staff. We foster a culture where creativity and problem-solving flourish, without the cumbersome bureaucracy typical of large corporations.At SafetyCulture, every team member has a stake in the company's success through equity ownership. As we grow, so do you. While we embrace the challenges of scaling, our focus is on intelligent growth, operational maturity, and a commitment to harnessing AI capabilities.If you are excited about making a significant impact in a tech-savvy environment, we would love for you to join us.About the RoleAs a Staff Application Security Engineer at SafetyCulture, you will play a key role in ensuring that our platform is secure by design and by default. You will collaborate with product and engineering teams to establish secure architectures, APIs, and development practices on our cloud-native SaaS platform hosted on AWS.Your responsibilities will include scaling security practices while maintaining engineering velocity. In this leadership position, you will spearhead cross-team security initiatives such as secure-by-default patterns, major authentication transitions, and significant dependency risk mitigation. Additionally, you will guide architectural decisions across various product teams and mentor fellow engineers to elevate secure coding and design practices company-wide.About YouYou are a hands-on security engineer with a solid foundation in software engineering. You possess a deep understanding of modern SaaS platforms, including microservices, distributed systems, and CI/CD processes, and you know how to implement security in practical and scalable manners.

About the RoleWe are on the lookout for a collaborative Field Application Engineer who possesses exceptional communication abilities and thrives in building strong customer relationships. If you are passionate about innovation, enjoy hands-on work in the field, and wish to play a significant role in advancing agricultural technology, we invite you to join us!Bonsai Robotics, based in California, is expanding its operations in Australia to better support our diverse customer base. Your responsibilities will include the onboarding of growers with our machinery, assisting with ongoing operations, and establishing connections with potential partners, including equipment dealers.This position involves significant travel throughout Australia, covering areas such as Robinvale VIC, Griffith NSW, and Maryborough QLD, among others.Become a part of our innovative team and contribute to the transformation of agriculture through our state-of-the-art mechatronic equipment. Your key duties will encompass conducting in-field product feature testing, troubleshooting on-site issues, and working closely with cross-functional teams to implement both immediate and long-term equipment solutions. You will be responsible for coordinating logistics for test equipment, executing test plans, performing root cause analyses, and documenting results meticulously. Additionally, you will onboard new customers by deploying robots across a variety of farms and industries.

Why Join Our Team?At SafetyCulture, we're not your typical global tech company. While we offer perks like catered lunches, team events, cool merchandise, and even dogs in the office, our true essence lies in our mission.Our diverse team of nearly a thousand dedicated individuals is committed to enhancing our products and improving the lives of our customers. Here, you will often hear, “Yes, let’s give it a shot” rather than, “That’s not how we do things here.”We're creating tools that empower over 3 billion essential workers worldwide — from factory floor operators to truck drivers and store assistants. With the scale and innovation reminiscent of major tech firms, we pride ourselves on eliminating unnecessary bureaucracy. Instead, we focus on smart, experienced professionals tackling real-world challenges swiftly.While our impact is vast, the ownership feels personal. Every full-time team member is granted equity, ensuring that as we grow, you benefit too. We recognize that perfection is unattainable, but our growth strategy emphasizes intelligent scaling, operational maturity, and a robust focus on AI.This is your chance to make a significant impact in tech without the downsides often associated with larger companies. If this excites you, we encourage you to apply.About the RoleAs a Senior Application Security Engineer at SafetyCulture, you will play a crucial role in safeguarding our platform from the ground up. By embedding security into our development processes, you'll collaborate closely with product and engineering teams to create secure architectures, APIs, and development practices across our cloud-native SaaS platform hosted on AWS.You will focus on scaling security measures while ensuring a high engineering velocity. At the Staff level, your responsibilities will include leading cross-team security initiatives, establishing secure-by-default patterns, overseeing major authentication migrations, and mitigating large-scale dependency risks. Your influence will extend to architectural decisions across various product teams, and you will mentor engineers to enhance secure coding and design practices throughout the organization.About YouYou're a proactive security engineer with solid software engineering principles. You possess a deep understanding of how modern SaaS platforms operate, including microservices, distributed systems, and CI/CD practices, and you know how to implement security effectively and at scale.

Our Mission at Speechify Speechify’s goal is to make reading accessible for everyone. Our text-to-speech technology helps over 50 million people convert reading materials, including PDFs, books, Google Docs, news stories, and websites, into audio. This allows users to listen, learn, and retain information more efficiently. Our Products and Recognition The Speechify platform spans multiple devices and platforms: iOS, Android, Mac, Chrome, and web. Our Chrome extension earned Google’s Chrome Extension of the Year, and Apple recognized us with the 2025 Design Award for Inclusivity. Our Team Speechify operates as a fully remote team of nearly 200 people. Our group includes engineers and AI researchers with experience at Amazon, Microsoft, and Google, as well as alumni from Stanford and other leading universities. Collaboration and innovation are at the core of our culture.

About UsAt Heidi Health, we believe that the healthcare industry deserves a better rhythm—one that nurtures continuous, empathetic care. Our mission is to develop an AI Care Partner that collaborates seamlessly with healthcare professionals, enhancing their ability to provide compassionate patient care.Our diverse team comprises medical practitioners, engineers, designers, researchers, and creative minds dedicated to creating innovative tools that allow clinicians to focus on what truly matters: their patients.In a short span of just 18 months, Heidi has successfully reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, Heidi supports more than two million patient visits weekly on a global scale.With nearly $100 million in funding, we are expanding our reach in the US, UK, Canada, and Europe, partnering with top health systems such as NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs a Senior Software Engineer specializing in Desktop Applications, you will be instrumental in shaping Heidi's cross-platform desktop solutions. Your focus will be on designing robust architectures and developing dependable systems that operate seamlessly across various operating systems.You are passionate about software quality, performance, and user experience, dedicated to creating intuitive, high-quality desktop applications that clinicians can rely on. You excel in working across the stack, from Rust-based system components to web interfaces, and you take pride in resolving complex challenges from design through to delivery and long-term maintenance.Your expertise lies in transforming intricate product and platform requirements into elegant, reliable desktop software. You connect low-level systems engineering with outstanding user experiences, thriving in a culture where autonomy, ownership, and impact take precedence over hierarchy.You enjoy engaging closely with the problem space, including audio, performance, AI workflows, and cross-platform constraints. You are thrilled by the opportunity to build an AI-powered healthcare solution that functions flawlessly across various operating systems and geographical locations.Your Responsibilities:Lead the development of Heidi’s cross-platform desktop applications utilizing Tauri, Rust, and Next.js, delivering production-grade software for macOS and Windows (Linux experience is a plus).Oversee the complete desktop experience, from system architecture and native integrations to frontend implementation, performance optimization, and sustainable maintenance.Design and implement high-performance Rust components that drive real-time audio capture, transcription pipelines, local state management, and secure system interactions.

Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.You will not merely wait for problems to be defined; you will proactively engage, drive resolutions from start to finish, and provide an experience that allows our customers to concentrate on their business rather than their network. If you excel in managing complexity, value accountability, and aspire to redefine enterprise networking support at scale, our team is the perfect fit for you.This role is vital to Meter's successOur enterprise clients rely on their networks for essential operations. When issues arise, swift, clear, and technically informed responses are crucial. We are seeking to fill this role now due to the increasing complexity, impact, and urgency of enterprise cases.This position will shape Meter’s future by empowering our top engineers to take ownership of the most challenging problems and bridging the gap between exceptional troubleshooting and enterprise-level support. Uniquely, this role expects a strong sense of ownership.Your impact will includeTaking charge of high-stakes enterprise support cases from initial assessment to resolution.Diagnosing intricate issues across wired and wireless infrastructures, WAN security, and client environments at scale.Propelling issues forward when progress stalls due to lack of context, unclear responsibilities, or external dependencies.Effectively escalating matters to Engineering, Operations, ISPs, and vendors with precise technical details.Documenting recurring failure modes and contributing to enhanced runbooks, support standards, and improvements to Meter products.Resolving challenges that span multiple sites, systems, and teams under operational pressures.We seek candidates withA solid foundation in networking principles and experience in supporting complex or multi-site environments.A strong sense of ownership and determination when facing ambiguous or sluggish issues.The ability to communicate effectively under pressure to both technical and non-technical stakeholders.

Join XBOW: Pioneers in CybersecurityAt XBOW, we are at the forefront of transforming cybersecurity through our innovative development of the world's first autonomous pentester powered by AI. As the landscape of offensive security evolves, our mission is to outpace the increasing threats posed by cybercriminals by leveraging cutting-edge technology.In a digital world where millions of individuals without security expertise are developing software, malicious actors are employing AI to execute sophisticated attacks. XBOW is committed to countering these threats with our revolutionary AI-driven solutions, empowering security teams to stay ahead of potential threats.With backing from Sequoia Capital and Altimeter, and a team that includes the visionaries behind GitHub Copilot and GitHub Advanced Security, XBOW is not just adapting to the future; we are actively crafting it. Our aim is clear: to neutralize threats before they manifest, reshaping offensive security with AI.Join us in our quest to redefine the future of autonomous security.Your ResponsibilitiesServe as the primary technical point of contact for customers post-sale.Facilitate the integration of the XBOW product within customer environments.Oversee self-hosted product deployments, ongoing support, and upgrades.Assist in the prototyping of new features based on customer requirements.Provide Tier 2 support for technical issues faced by customers.Be flexible to support pre-sales activities as needed.Offer valuable feedback to product teams based on field observations.Communicate the technical and business advantages of the product to users and stakeholders.Assist in the transition between pre-sales and post-sales teams.Lead engagements related to Expert Services.Your ProfileWe are seeking a hands-on Expert Services Engineer with a strong background to enhance our Customer Success team at XBOW. You will play a critical role in conducting complex demonstrations during the sales process, collaborating with customers to facilitate product integration and deployment, prototyping features tailored to their needs, and providing Tier 2 technical support.This position demands a high level of technical expertise in a customer-facing environment. You will engage with multiple customers to support the sales team and act as a vital link to relay important information back to our Product Engineering team.

The Mitratech Support team is dedicated to ensuring customer success through exceptional application support, driven by problem-solving, effective communication, and a commitment to continuous improvement. We are seeking highly qualified candidates passionate about enterprise software applications to join our skilled support staff. Mitratech operates a global support organization with offices in Austin, TX, London, and Melbourne.As an Application Support Engineer, you will play a vital role in providing functional support to our clients. Your responsibilities will include troubleshooting, documenting, and resolving issues within the user interface. You will be expected to collaborate closely with client contacts and colleagues while also possessing the ability to work independently to communicate effective resolutions to client inquiries.The primary focus of this role is to assist clients in the daily operation of Mitratech’s SaaS products, responding to and resolving inquiries through various channels such as tickets, chats, and phone calls.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

Collibra is seeking an Enterprise Customer Support Engineer to join the team remotely from Australia. The main focus is on supporting enterprise customers and helping them maximize the value of the Collibra platform. The position involves resolving technical challenges, offering practical guidance, and making sure customers have a positive experience. Key responsibilities Troubleshoot and resolve complex technical issues for enterprise clients Collaborate with internal teams to address customer needs and contribute to platform improvements Communicate solutions and guidance clearly to customers Uphold a high standard of customer service in every interaction Location This is a remote role based in Australia.

At Datacom, we seamlessly integrate technology and people to tackle challenges, unlock opportunities, and explore new potential for the communities we serve.About the RoleAs our team continues to expand, we are excited to announce multiple openings for Desktop Support Engineers throughout the wider Sydney area. In this pivotal role, you will deliver comprehensive End User Services to our clients, aligning with their business needs to provide personalized maintenance services, hardware and software troubleshooting, remote assistance, software deployment, and relocation support.Please note: To qualify for this position, you must be an Australian Citizen.Your ResponsibilitiesAs a Desktop Support Engineer, your responsibilities will include but are not limited to:Delivering outstanding technical support in a fast-paced environment where customer satisfaction is our top priority.Guiding new users through the collection and setup of their IT hardware.Ensuring that all new equipment, including laptops and mobile devices, are configured and ready for deployment prior to handover to customers.Documenting all customer interactions in the designated IT Service Management tool.Providing timely updates to customers regarding the status of their requests.Utilizing tools and processes to meet service delivery standards in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and leading service and process enhancement initiatives.Adhering to best practice methodologies and recognized ITIL processes (e.g., Change and Release Management).Your QualificationsTo excel in this role, you should possess:A proven track record of delivering exceptional customer experiences in end-user services.The ability to effectively prioritize tasks to meet all service level agreements.Strong knowledge of laptops, desktop PCs, printers, media and audiovisual equipment, as well as BYOD and mobility solutions.Excellent verbal and written communication skills, with the ability to convey technical information to a varied audience. Your customer service skills will be exemplary, and you should be capable of working independently with outstanding time management.Company Culture and BenefitsAs one of the largest providers of Information Technology professional services in Australia and New Zealand, Datacom has successfully maintained a dynamic and agile feel, often lost in larger organizations. Our unique culture and energetic environment are driven by our people, creating an atmosphere that you will feel from the moment you engage with us.At Datacom, your contributions will be recognized and valued. As we continue to grow year after year, we offer stability, career advancement opportunities, and a collegial, flat-structured environment that empowers our employees and promotes collaboration.

Job Overview The Application Specialist plays a vital role in the effective and timely implementation of the TrakCare solution. This role involves leveraging application expertise and delivering product services across various functional areas including implementation, requirements assessment, field design documentation, and testing for change requests. The Application Specialist will spend up to 50% of their time on-site with customers and at InterSystems offices, serving as a key resource and expert on the TrakCare product. They will also prioritize and communicate customer needs to internal teams. Key Responsibilities Engage with clients to comprehend their workflows and requirements for the TrakCare application. Deploy the TrakCare application in alignment with the client's business needs while adhering to InterSystems methodologies. Facilitate individual and group training sessions, product demonstrations, and workshops as necessary. Manage and oversee change requests from clients to ensure smooth transitions and adaptations. Ensure successful execution of application implementation phases. Serve as a Subject Matter Expert (SME) for TrakCare implementations. Collaborate with customers to identify potential modifications within product parameters as necessary. Other related duties as assigned by the Company.

This Level 2 Helpdesk Support Engineer role is based in Kingsgrove and supports Secom, a company within the Lyra Technology Group portfolio. The position centers on resolving technical support requests that require more advanced troubleshooting than typical helpdesk queries. What you will do Address technical issues that cannot be solved by standard troubleshooting methods Work directly with clients to understand and resolve their technical concerns Collaborate with internal teams to ensure timely and effective solutions Maintain high service standards throughout each support interaction About Lyra Technology Group Lyra Technology Group is a private equity-backed holding company that invests in and operates technology service businesses. Portfolio companies, such as Secom, remain independently managed and retain their unique cultures while benefiting from Lyra's broader support. More information is available at lyratechgroup.com.

Lyra Technology Group invests in technology services companies and works closely with their management teams. The group is backed by private equity and aims to maintain the distinct culture and strengths of each business it partners with. Rather than divesting, Lyra takes a long-term approach to its investments. More information is available at www.lyratechgroup.com.