L2/L3 Application Support Engineer - E-commerce Solutions

Join our dynamic team at vilgain, where we're building an innovative e-commerce platform serving all of Europe. Our operations are powered by Odoo ERP and our proprietary WMS, including AutoStore technology. We are on the lookout for a technically adept L2/L3 Application Support Engineer who can ensure our systems remain operational and tackle complex issues…

GoodData’s Professional Services team in Prague is hiring a Frontend Software Engineer to help build AI-powered data applications for Fortune 500 clients. This group works on the Agentic Data Platform, focusing on solutions that process and analyze large datasets. The frontend squad, consisting of 6-7 engineers, collaborates within a larger Scrum team that includes data engineers, logical model designers, and full-stack developers. Using React, the team creates interfaces that make complex data analysis accessible to major clients. Engineers in this role develop their skills with support from experienced tech leads and architects. The team values collaboration, continuous learning, and encourages taking on more responsibility over time. Work culture AI agents such as Claude Code, Cursor, and Codex are integrated into daily workflows, assisting with scaffolding, refactoring, code reviews, and automation. Engineers select their preferred stack, including IDE, LLM provider, and agent workflow. Anthropic is commonly used, but everyone is free to choose what fits best. Rapid iteration and maintaining high standards are important. Tech leads provide guidance to balance quality and speed. Knowledge sharing is encouraged through internal workshops, frontend meetups, and open architectural discussions. Autonomy and ownership are central. Engineers decide how to solve problems and collaborate on prioritizing issues. What you will do Develop custom dashboard plugins and single-page applications for large clients using the open-source GoodData.UI React library. Work with others to deliver client solutions based on the GoodData platform and GoodData.UI. Deliver features end-to-end in an agile Scrum environment. Collaborate with tech leads and architects on feature implementation and technical discussions. Review code, write unit and integration tests, and work with QA to ensure software quality. Suggest improvements to best practices, technology stack, and AI-supported workflows. Requirements Proficiency in JavaScript and React. Experience with data visualization tools and libraries. Strong problem-solving ability and a collaborative mindset.

At Veeam, we are the trusted leaders in Data and AI, dedicated to empowering organizations in understanding, securing, and fortifying their data and AI capabilities. As pioneers in data resilience and security posture management, we thrive at the intersection of identity, data, security, and AI risk management. Our headquarters in Seattle is complemented by a presence in over 30 countries, safeguarding the operations of more than 550,000 customers globally who rely on us to keep their businesses thriving. Join our journey as we move forward together, fostering growth, learning, and making significant contributions for some of the most renowned brands worldwide.About the RoleAs an Application Security Engineer specializing in Offensive Testing, you will spearhead penetration testing and Dynamic Application Security Testing (DAST) for our Veeam Data Cloud products. You will leverage Burp Suite and advanced web/API testing methodologies to uncover real, exploitable vulnerabilities, prioritize risks, and collaborate with engineering teams to ensure effective remediation.Your role will also involve enhancing testing tools and processes to foster repeatability and assist teams in preventing recurring vulnerabilities, particularly in areas such as authentication, authorization, session management, and tenant isolation.What You’ll DoLead offensive testing initiatives: strategize testing scope, depth, and frequency; produce clear reports and reusable playbooks.Conduct extensive manual penetration testing: focus on web applications and APIs, emphasizing authentication/authorization, multi-tenant boundaries, and critical workflows; create realistic attack simulations by chaining issues.Employ Burp Suite daily: validate and reproduce findings utilizing advanced features; maintain repeatable scopes, macros, and authenticated flows.Execute and enhance DAST: perform authenticated scans, fine-tune processes to minimize false positives, and collaborate with CI/platform teams to scale scanning and manage credentials.Drive remediation efforts: generate high-quality reports, partner with engineers for fixes and retesting, and prevent regressions; ensure findings are categorized appropriately with designated severity and SLAs.Contribute to long-term security improvements: identify recurring patterns and aid teams in mitigating them through established standards, libraries, platform controls, and input in threat modeling/design reviews.

About Speechify Speechify builds text-to-speech tools that help remove reading barriers for over 50 million people worldwide. The company’s products span iOS and Android apps, a Mac desktop application, a Chrome extension, and a web platform. Users can listen to content from PDFs, books, Google Docs, news articles, and websites, making information more accessible and easier to retain. Speechify’s work has earned recognition from major industry leaders, including Google’s Chrome Extension of the Year and Apple’s 2025 Design Award for Inclusivity. The team is fully distributed, with close to 200 professionals collaborating across the globe. Team members bring experience from companies like Amazon, Microsoft, and Google, as well as academic backgrounds from institutions such as Stanford.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.

About InfiterraJoin us on our mission to revolutionize the subscription economy by streamlining the delivery of subscription services.Infiterra empowers IT distributors, Managed Service Providers (MSPs), and telecommunications companies to thrive in the subscription economy through our innovative subscription commerce platform. This platform automates and integrates subscription workflows—from quote to billing—enhancing operational efficiency, accuracy in billing, and facilitating scalable growth.As a recognized global leader in subscription commerce, Infiterra merges cutting-edge innovation, outstanding performance, and reliable expertise to assist our partners in transforming and expanding their businesses.About the RoleWe are in search of a Senior Application Security Engineer who will integrate security principles into our software design, development, and operational processes. This role is not just an afterthought; security will be an integral part of our daily engineering practices. You will actively collaborate with product and engineering teams to identify risks early on, enhance secure-by-design methodologies, and elevate our application security standards continuously. This is a hands-on AppSec role: closely aligned with the code, architecture, and fully embedded in the Software Development Life Cycle (SDLC). While Infiterra’s headquarters are based in Thessaloniki, Greece, this position offers full remote flexibility.Your ResponsibilitiesIntegrate Security into the SDLCIncorporate security activities throughout all SDLC phases: requirements gathering, design, implementation, testing, deployment, and maintenance.Collaborate closely with engineering teams to ensure consistent application of secure development practices.Evaluate security controls for new features, services, and architectural modifications.Threat Modeling & Secure DesignConduct threat modeling sessions (e.g., STRIDE) for both new and existing systems.Identify potential threats, attack vectors, misconfigurations, and insecure design patterns.Work alongside engineers to ensure compliance with secure-by-design principles.Secure Code & Architecture ReviewsExecute security-focused code reviews to uncover vulnerabilities and risky implementations.Provide clear, actionable recommendations on secure coding standards and best practices.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Veeam, recognized as the global leader in data resilience, empowers businesses to take control of their data seamlessly, at any time and from anywhere. We specialize in providing comprehensive data resilience solutions through advanced data backup, recovery, portability, security, and intelligence. Based in Seattle, we serve over 550,000 customers worldwide who trust us to ensure their operations run smoothly. Join us as we embrace growth, learning, and the opportunity to make a significant impact for some of the world’s leading brands. The future of data resilience is bright – move forward fearlessly with us.About the RoleThis is an exceptional opportunity for an individual with a strong customer service orientation to deliver onsite IT support to end-users at our Prague office. As a Desktop Support Engineer, you will oversee the daily technical operations, addressing and resolving all technical issues to facilitate seamless operational flow.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

Pure Storage is hiring a Lead Technical Support Engineer in Prague, Czech Republic. This position blends technical troubleshooting with daily team leadership. The role centers on managing support operations, guiding engineers, and serving as the primary escalation point for complex incidents involving Kubernetes, Linux, and cloud infrastructure. Team Leadership and Operations Oversee the daily support queue, prioritize tickets, and assign tasks based on team strengths to keep workloads balanced. Monitor service level agreements (SLAs) to ensure response and resolution targets are met, including during shift changes and across regions. Mentor junior engineers by providing technical guidance and reviewing scripts or configurations. Act as the main escalation contact for unresolved tickets or dissatisfied customers before issues are passed to Engineering. Identify workflow gaps, update support procedures, and maintain the knowledge base and runbooks. Advanced Technical Troubleshooting Perform root-cause analysis using logs, traces, and dumps for platforms in VPC, private cloud, and on-premises data center environments. Resolve connectivity issues across firewalls, hybrid cloud setups, and Kubernetes clusters. Work closely with Engineering and DevOps to reproduce bugs, test hotfixes, and support product reliability improvements.

Join Collibra’s Exceptional Support Team Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers, and serve as the final checkpoint before any ticket escalates to Product & Engineering. Driven by the pursuit of excellence in a rapidly scaling company, you are eager to delve into the depths of intricate bugs. Your focus on quality ensures that you know precisely what to test and how to effect change with assurance. At Collibra, our customers represent our “True North,” and our Support team is at the forefront of delivering this commitment to superior service! This is a hybrid role based in our Prague office. Our flexible working model allows you to work from the office at least two days a week, fostering connectivity and collaborative progress as a unified team.

Join Cato Networks as a Tier 1 Support Engineer and be a vital part of our innovative team! In this role, you will provide exceptional technical support and ensure customer satisfaction by resolving issues efficiently. Your expertise will help clients navigate our cutting-edge networking solutions, contributing to their success.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

Developing process flow diagrams (P&ID) for various industrial applications.Defining fundamental design parameters for equipment and piping systems.Conducting balance and flow calculations (creating basic balance diagrams, determining pressure losses in pipes, sizing pipes and valves).Creating simulation models.Formulating purchase specifications for valves, pumps, heat exchangers, and other industrial equipment.Collaborating on offers and cost estimates.Providing author supervision during implementation.Participating in customer and supplier negotiations.Contributing to HAZOP studies.Attending equipment acceptance tests at subcontractors for our clients.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.

Veeam Software is seeking a highly skilled Senior Workday Application Administrator to join our dynamic team in Prague. In this role, you will be responsible for the administration, configuration, and optimization of our Workday applications. You will collaborate with cross-functional teams to ensure seamless integration and functionality of Workday systems, providing expert support and guidance.

Smiths Group seeks an Engineer II specializing in Wet Seal Systems for its Lutín site. This position focuses on supporting wet seal system products after delivery, helping to ensure reliable performance and customer satisfaction. Main responsibilities Deliver technical support and troubleshooting for wet seal systems following order fulfillment Collaborate with colleagues across departments to resolve integration and operational challenges Contribute to maintaining strong service standards for clients using Smiths Group solutions Team collaboration This role involves regular interaction with teams from various functions, aiming to address issues that may arise once products are in use by clients.

Are you looking to make a significant impact in a thriving company? At Beumer Group, we are always on the lookout for innovative and passionate individuals who can contribute to our success. Although we currently do not have a specific open position, we encourage you to submit your unsolicited application to join our dynamic team. Your unique skills may fit perfectly into our future plans.