Lab Applications Support Analyst

We are excited to announce an opportunity for a Lab Method System Script Writer and Support Analyst to become part of our Lab IT services at the client site. This role is essential in enhancing laboratory processes through technology.Your initial responsibilities will focus on developing SmartLab scripts for both new and established analytical methods, with …

Role overview Speechify seeks a Senior Software Engineer to strengthen its Windows and desktop application offerings. The position centers on designing, developing, and shipping software that supports real user needs. Collaboration is a key part of this role. The engineering team works together to set priorities, improve usability, and maintain high standards for quality. What you will do Design and develop Windows and desktop applications Deliver features that improve user experience Work closely with fellow engineers to achieve shared goals Requirements Experience building Windows or desktop software Strong focus on usability and software quality Comfort working as part of a collaborative team

Join Wayflyer as an IT Support Engineer, where your expertise will help enhance our technology operations. You will be responsible for troubleshooting technical issues, ensuring smooth IT processes, and providing exceptional support to our team members. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!

About Speechify Speechify builds text-to-speech tools that help people read and learn in new ways. Over 50 million users turn to our technology to convert PDFs, books, Google Docs, news articles, and websites into audio. This lets them read more quickly and remember more. Our products span iOS, Android, Mac, Chrome, and the web. We have earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. Our remote team includes nearly 200 people with backgrounds at Amazon, Microsoft, Google, top universities, and successful startups. We work together to make reading accessible for everyone.

About Speechify Speechify builds tools that turn written content into audio, helping millions of people access information in ways that work for them. More than 50 million users rely on Speechify’s text-to-speech products to listen to PDFs, books, Google Docs, articles, and web pages. Our products are available on iOS, Android, Mac, Chrome, and the web. Recognition includes Chrome Extension of the Year from Google and the 2025 Apple Design Award for Inclusivity. The company operates fully remotely, with a team of nearly 200 professionals. Team members include engineers, AI researchers, and specialists from companies like Amazon, Microsoft, and Google, as well as leaders from top PhD programs and successful startups. Role Overview: Senior Software Engineer – Windows/Desktop Applications This Galway-based role focuses on building and maintaining Speechify’s native Windows desktop applications. The work centers on delivering reliable, accessible, and high-performing software for users on Windows 10, 11, and future versions. What You Will Do Design and develop native Windows desktop apps using Windows App SDK, WinUI (or similar frameworks), C#, XAML, and C++ as needed. Define and maintain best practices for Windows desktop development, including code architecture, performance, memory management, responsive UI, and compatibility across Windows versions. Lead accessibility improvements by integrating and validating accessibility APIs, ensuring UI controls, focus management, keyboard navigation, and screen reader support are robust for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and stakeholders to shape feature planning, UI/UX architecture, and long-term platform strategy. Manage the full feature lifecycle: from concept and design through implementation, testing, release, and ongoing maintenance. Diagnose and resolve complex bugs, performance bottlenecks, memory leaks, and compatibility issues, recommending architectural changes where needed. Location Galway, Ireland (remote work environment)

Magnus Monitors designs radar-based monitoring devices and an AI-driven analytics platform for the Smart Tank Telemetry sector. As an IoT start-up, the company works with industry partners to refine its technology and expand its reach throughout the UK, Europe, and beyond. Role overview This Galway-based Technical Support Engineer position supports customers using MAGNUS Smart Tank Telemetry solutions across Ireland, the UK, and the EU. The role works closely with the Technical Support team leader and senior management to improve support processes, implement automation using AI tools, and strengthen client relationships as the company continues to grow. What you will do Deliver both pre-sales and post-sales application support for MAGNUS Monitors products Report directly to the Head of Operations and collaborate with the broader support team Objectives Maintain high standards and efficiency in support activities Achieve targets for customer response times and satisfaction Continue developing industry knowledge Contribute to the creation and ongoing updates of the internal knowledge database Communicate technical information clearly to a range of stakeholders Suggest improvements to existing products Technical support focus Take responsibility for customer issues, ensuring resolution by following established support processes and acting as the main technical contact Use phone, email, WhatsApp, and video calls to address and resolve customer problems Investigate, diagnose, and troubleshoot technical issues to enhance customer experiences

Join nooks as a Technical Support Engineer and be a vital part of our dynamic team in Ireland! In this role, you will leverage your technical expertise to assist our customers, ensuring they receive top-notch support and solutions. Your ability to troubleshoot and resolve technical issues will be essential in providing an exceptional user experience.

Join our dynamic team as a Junior Legal Applications Engineer and help shape the future of legal solutions through innovative technology and AI. This entry-level role offers you the chance to gain hands-on experience in a collaborative environment, working alongside legal application experts, lawyers, IT professionals, and external suppliers.As part of our team, you will engage with various legal technology platforms, contributing to the development and maintenance of internal applications. You will be instrumental in delivering technology-enabled projects that enhance legal service delivery.This position emphasizes collaboration, allowing you to learn how technology is transforming the legal industry while providing essential support to senior team members. You will receive training and mentorship in automation, workflow design, data analysis, and low-code/no-code solution development, making it an excellent opportunity to launch your career in legal technology.This role reports to the Applications Development Manager and is ideal for candidates who have recently completed a degree in Engineering, Physics, Computer Science, or a related analytical field.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

Job DescriptionThe Empower Support Engineer will deliver top-tier support for Empower 3.8 within a globally regulated GMP environment, utilizing expertise in current Good Laboratory Practices (GLPs). Candidates should possess familiarity with Service Now or comparable ticketing systems. Responsibilities include site administration, protocol and report writing, as well as the creation and management of Empower projects, users, Instrument Methods, Method Sets, report methods, and processing templates. Additionally, the engineer will troubleshoot instrument connectivity issues, custom field calculations, and enhance processing methods.Key ResponsibilitiesAdminister and provide technical support for Empower in a GMP setting.Conduct Empower system administration tasks such as project creation, archiving, audit trail reviews, and account maintenance, adhering to all relevant Gilead SOPs and work instructions.Resolve assigned tickets linked to Empower system incidents promptly as per the ticketing system's guidelines.Assist users with troubleshooting and errors related to Method Validation Manager in Empower.Troubleshoot instrument connectivity issues and optimize processing methods, including rebooting LACEs and managing custom field calculations.Provide technical insight for developing and enhancing Empower procedures to meet user needs.Support the maintenance of validation packages related to Empower, including URS, FRS, SDS, TM, and report specifications.Collaborate with system administrators and end users to streamline Empower business processes based on identified performance issues.Engage in development testing for Empower upgrades and enhancements, and aid in user acceptance testing.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Role Overview wizinc is looking for a Solutions Support Engineer to join the team remotely from anywhere in Ireland. This role centers on delivering technical support and practical solutions to clients using wizinc products. What You Will Do Act as the initial point of contact for client technical issues Engage directly with clients to understand their needs and concerns Diagnose and resolve technical problems efficiently Provide clear, tailored solutions to improve the client experience Collaborate with colleagues to address complex challenges Remote Work This is a fully remote position open to candidates based in Ireland.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Role Overview Position: Desktop Support Engineer Company: Irish Cancer Society Location: Dublin 4 (hybrid model) Contract: Permanent, full-time (35 hours per week, Monday to Friday, 9 AM to 5 PM) Salary: €41,000 per annum Hybrid work is standard, with in-office attendance required on Wednesdays and Thursdays. The rest of the week may be remote, depending on team needs. Note: Interviews may be scheduled before the closing date. About the Irish Cancer Society The Irish Cancer Society is Ireland’s leading cancer charity. Every three minutes, someone in Ireland is diagnosed with cancer. The Society supports people affected by cancer through funding research, providing practical and emotional help, and advocating for better cancer services. The team works across prevention, early detection, care, and end-of-life support. Main Responsibilities Resolve IT Freshdesk tickets promptly. Manage onboarding and offboarding for staff. Build, configure, and support ICS laptops both remotely and on-site. Install and troubleshoot software applications. Provide OneDrive for Business support across the organization. Maintain and support in-house printers and multifunction devices. Administer IP Telecom through Teams user accounts. Document procedures and troubleshooting steps. Set up and support audio/visual equipment in meeting rooms. Administer Active Directory, Intune, and Azure. Support internal and external hardware, including monitors, docking stations, peripherals, and cable patching. Required Skills Strong knowledge of Windows 10/11; familiarity with Windows Server 2019/2022 is an advantage. Proficient with Microsoft Office 365 and the Office Suite. Hands-on experience with laptop and desktop repairs, printers, and peripherals. Basic understanding of networking concepts such as TCP/IP, DHCP, and DNS. Experience with Active Directory, Azure AD, and Intune for user management. Comfortable using ticketing systems and PC imaging tools (such as Manage Engine or Intune). Experience & Qualifications Previous experience in a similar desktop support role is highly desirable.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

Join our innovative team at cagents as an Automation Engineer focused on manufacturing support. In this role, you will leverage your technical expertise to enhance our automation processes, ensuring efficiency and quality in production. You will collaborate with cross-functional teams to identify automation opportunities, troubleshoot issues, and implement solutions that drive operational excellence.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team as a Technical Support Engineer at New Relic, where you will play a pivotal role in providing exceptional support to our clients. You will leverage your technical expertise to troubleshoot issues, guide customers through complex technical challenges, and ensure they maximize the value of our products. Your contributions will directly enhance customer satisfaction and retention.As part of our team, you will collaborate with cross-functional departments to resolve technical problems, deliver insightful feedback, and contribute to our product improvements. If you are passionate about technology and enjoy helping others, this position is perfect for you.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Role overview Jobgether seeks a Level 2 Technical Support Engineer to join the team in Ireland. This position centers on handling complex technical issues and supporting clients who require advanced assistance. Collaboration with experienced colleagues is a key part of the role, along with the chance to develop professionally as part of the team. What you will do Deliver detailed technical support for clients, focusing on advanced requests Diagnose and resolve complex technical problems Work alongside team members to maintain client satisfaction and resolve issues efficiently Location This role is based in Ireland.